Chase Bank

I’m not the sort of person who takes time to write reviews. And I have no love for CHASE, as the company sued me over some old college credit card debt.
That said, this branch took the time to sent me a handwritten thank-​you card for opening an account there recently. This is what prompted me to write the review. No other bank has ever done that for me, and it was appreciated.
In addition, this branch has a wonderful staff, all of whom have been extremely helpful, courteous and polite to me. I have nothing but good things to say. The branch is close to my home, and I’m glad they’re so helpful.

It’s nice that they are not too busy here, so you can get in and out pretty quick. The staff is attentive and so far nice enough so no complaints here.

I came in to talk with an agent regarding a few different things. The main one though was that I recently received an email staying my account was locked. The email led me to a separate website which requested all my personal information (SSC#, cars information, license information etc.)
When I arrived, I was told to talk to «Bill». For five minutes, I stood nearby waiting while he was making small talk with another customer about cherry trees. And to my luck, I was in a hurry. When he finally got to me, I explained everything, showed the email I received regarding the locked account and he pulled up my account on his computer. He explained he can’t unlock an account at the branch (umm ok?) so after looking at the email, he said «follow the website and fill out the information».
One of my concerns, however, was that I’ve been able to use my card since received this «locked account» email. He continued to advise me that he can’t fix anything there, so I must either fill out the information on the website or call the phone number on my card. He failed to understand my simple question which was «how can someone use their card if it’s supposedly locked»? This exchange of me trying to clarify my question and him telling me to just call the phone number happened three times.
After this situation being unresolved, he had the decency to change the subject completely to something else I came in for which is that I’m moving abroad and need to figure out what the process for that is. Irritated at this time, I requested to put my «locked» account as the priority before moving on to anything else.
So at this time, when I requested we figure out my locked account first, he said, «well if you want me to, ill call the phone number on your debit card here, but I actually don’t have much time, I’m meeting with another person.» Furious now, I picked up my stuff, said I’d figure it out on my own and just walked out.
I’m so happy I did. I went to the next chase bank down the street who looked at my account, called the fraud department and determined that the email who Bill actually suggested I follow through with and fill out my personal information on, was fraud/​spam. Not only that, but he assisted with all my other questions and even took a fee off my account from a prior date. The second guy also said, «we never request personal information via email, I’m surprised an employee suggested you fill it out.» Shouldn’t this be information all Chase bank employees know?
If I had listened to Bill, my identity, and my bank account information could have been stolen. I hate for a specific bank to have a horrible review due to one person. However, this one person could have been the reason my identity, or bank account information was stolen. That’s not ok.
I feel bad for any reviews on bad customer service to jeopardize a persons job, however, I had to take it upon myself to seek out real help. Bill’s advice jeopardized my personal identity and financing.
Always get a second opinion guys if something doesn’t feel right.

This branch recently opened, where it used to be Blockbuster. It’s easy to get in and out with plently of parking.
It’s a full service bank with a drive-​thru teller window, and has a 24 hour accessible ATM, which I find quite handy.
The bankers/​tellers were very friendly, helpful and actually seemed to be enjoying their job. I don’t see this much in many professions, and especially not at a bank. I feel welcome everytime I come in here with a warm greetings.