Budget Car Rental

You’ll be tempted to rent here because it’s cheaper than the other airport options. Well, guess what? It’s not at the airport! They have a counter and shuttle setup in the parking garage. You know, right next to all those other rental car companies who have cars at the actual airport.
Aside from the distance, our car had food on the seats and smelled like smoke. Ewww! Next time I’ll spend a few extra bucks and go with Avis, Hertz or Enterprise.

Awful awful awful management. We got our car in a vacation package and arrived on time. First problem, Budget no longer even has an office at the airport. Instead, you hve to wait for 20 minutes for the 10 minute drive to their very off site location. Second problem, they blatantly tried to upsell me when I arrived. «would you like an upgrade for a reasonable price?» NO! «Garmin?» NO. I think they deliberately punished us for not being upsold by then saying that the CAR WASN’T READY. IN FACT, IT WASN’T EVEN WASHED. AND THE CAR WASH WASN’T WORKING. Management could not have been more awful. One of the very nice young people who worked there said there were SEVERAL managers at that location but NONE WERE EVEN THERE. Including one named Tomo. BADLY MANAGED BADLY MANAGED. The ONLY nice thing about that location were the young people who were trying very hard to make up for their incredibly poor management. Shame on budget. I doubt we will EVER rent from them again.

There are not enough negative stars to give to this facility! Budget Car rentals is a facility that is not only unhelpful, but their associate Adrian who works the pm shift was one of the worst interactions of customer service that I have experienced in a long time. I ordered a pre estimate through priceline and I was treated as if my initial estimate wasn’t valid because the prices jumped by a few hundred dollars after the taxes (18%) Please don’t go to Budget if u want to save your money and have an enjoyable time on your vacation. Thrifty beat the car rental price by over $ 100! Go to thrifty and avoid Budget car rentals if u want excellent customer service followed by economic price ranging. Don’t use priceline for the car rental if you want to have a convenient car rental.

I don’t usually write reviews but felt compelled to do so after the HORRIBLE customer service I received there. I booked through Priceline and nowhere did it say that there were no prepaid debit cards accepted. I get to the off-​site location after waiting 10 minutes for a shuttle. There was a nice lady and a rude man. The nice lady greeted me and seemed genuinely concerned but still unable to do anything when she saw that I had a prepaid debit card. That was the only card I had but I also had some cash that I asked if I could use and they said that they don’t accept either forms of the payment that I had to offer and they proceeded to tell me that no other company took prepaid debit cards which was not true. I believe that the rude man at the counter, Rob, knew that enterprise Rent-​A-​Car accepted prepaid debit cards though he did not tell me at the time. The reason why I believe that he knew was because I went back when I was passing by and went in to let them know that enterprise does take prepaid cards just so that if there was someone else in my situation that they can be referred there so they are not stranded (just thought I’d be nice and offer them the information because I thought they didn’t know). He looked up and then when he saw it was me looked immediately down and wouldn’t greet me or anything and made me wait until the other person at the counter was done with her customer so that I could talk to her. After I gave her the information and turned around to leave he said well they are our competitors so you actually wouldn’t refer anyone to them. He alone is the reason why I will never go back to budget Rent-​A-​Car at any location and I will make sure that all of my friends and family do not go back as well.

While the large print said I could pick up my car anytime, the fine print indicated that the price quoted to me was only valid after noon. I tried to pick up the car at 11:15 only to find my price 20% higher. I stayed in the office until noon while I made some phone calls. When I asked them to reprocess the contract with the price I was originally given at noon, the service specialists have me the impression that I was a royal pain.
On the bright side, the car they rent just turned out to be rather nice. We were expecting a Corolla, but we ended up with a hybrid Ford wagon.

We had a cancelation in our flight to our original destination. We re-​routed through Portland and decided to drive the remaining 300 miles. Budget was significantly cheaper; Mike at the counter was super friendly, helpful and got us a great deal (more than half off of what Hertz quoted and $ 100 cheaper than Enterprise). The car was new, nice and fun in a Jeep Grand Cherokee. Highly recommend this Budget!

I showed up an hour and a half early for my rental because my bus got in earlier and they wanted to charge me for another day of rental $ 65 to take the car 1 ½ hrs earlier. When I said to the woman it is only an hr she said no actually it is 2 hrs. Long story short because of poor customer service I ended up taking the shuttle back to the airport to kill time and came back exactly at 7 for my rental. Won’t be renting from them again.

Inconvenient offsite location adds a good 30 minutes to the process. Staff were perfectly nice, but way too aggressive on the hard sell. They kept trying to talk me into a more expensive car than I wanted, and just wouldn’t let it go. Again, very pleasant, but these folks need training on the fact that no means no.

I am reviewing the Salem, Or rental desk. I was stranded with a dog and wife waiting on the other side of a ferry and had returned my rental in the nick of time before having to keep 2 extra days because of a holiday. THe man and wife team were very helpful and understanding, driving me 30 minutes back to where my RV was so I would not have to get a taxi. I probably won’t ever have a need to rent a car in Salem Oregon again, but I will always remember their kindness.
From the looks of these other reviews, Budget is lucky to have these two employees and need to pay attention to them and get some real customer service tips.

It’s too bad you can’t give negative stars. Flew into Portland for a wedding and had rented a car through CostCo to get a better price. Connie was our service rep at the counter, and she is the single reason why I will NEVER do business with Budget again. There are people who should not be in customer service, and Connie is the perfect example of such individuals. Adding drivers to our contract was apparently justification to talk down to me, berate me, rip the contract out of my hand and embarrass me in front of other Budget customers in the location. How does she still have a job?! I will NEVER go to Budget again, and Connie at this location deserves 110% credit for this. Thanks Connie, my decision making process on what rental car company just got alot easier!

Budget ripped me off. I was asked at the counter if I wanted an upgrade. I said no, «give me the cheapest available.» He upgraded me anyway, and charged my card. Budget refuses to refund me.

Their website says that they are located at Portland Airport, they are not. You have to take a shuttle from the airport (about a 20 minute ride), which means when you return the car, factor in a good 40 minutes to complete the checkout and get back to the airport via their shuttle. We asked them why the website said they are located at the airport, and they said their location had changed a few months ago and the website doesn’t reflect that yet. Seems evasive, shady, plus loads of hidden fees and crooked-​ish gas policy. Never again!

Started with great service at check in then it all went down hill. Very rude phone staff who cannot even extend a rental for you, hidden fee after hidden fee. Customer service center didn’t want to hear my complaints and didn’t seem to care. Upon turning car in they tried to charge me over 8k for 3 weeks rental! Finally get a very cold and uncaring manager to come out who wouldn’t even look at me just handed me a receipt and said «here» and left. I would never let anyone use this company I have never had this poor quality of service with hertz or enterprise.

I reserved a car on the 17^th of May. I gave my card # and the money was taking out of my account within minutes. On may 23^rd I called the location to where I would be picking up my car (503−684−7071) and nobody picked up so it kept kicking me over to customer service. The gentelman insured me that he would contact the store and let them know that I would like to be picked up for my reservation at noon the next day (May 28^th). Noon comes around on Thursday, May 24^th and nobody shows. I try calling and nobody answers but the customer service line. Paul from the customer service line said I needed to call them and keep trying to get threw. I had already explained that I had been trying for 30 minutes. But my only option was to call myself? (what!?) So I tried from my house phone and my friend tried from his cellphone at the same time for 20 minutes and we kept getting kicked over to customer service. Now at this time I’m furious! I call again and speak with a lady named Nina who I explain the whole story too. She was so helpful she said that she would try herself since my reservation was now at an hour in. She got ahold of Keith from the actual location the car was at and he called me right back. He then told me that the phone is not even hooked up to get calls because they just switched from Avis to Budget. That was very upsetting to hear. That I and my friend had been wasting our time trying to call. So he said it would take over an hour to get his guy to pick me up from another location. So I asked if I take a cab out there and he said he would refund «some’ of my money. I didn’t think that was right so I called customer service back and they gave me another case # to give me my money back from the cab fare (#34 835 290). So I wait for the cab. Finally get to the location and was turned away from the credit check. Wow! Really?! You guys had my money since May 17^th and didn’t bother to explain, call, confirm that the card was okay? So furious and in the rain now. I waited for another cab to get home. I called customer serive back and talked to a Danika and asked for my money to be refunded. Since the purpose was to drive to Chico, CA. for my neice Michelle’s graduation. She said it would take 3 to 5 days. So I borrowed money from my sister to get a car from Enterprise and was on the road 2 hours later than I wanted to be and they picked me up.
Note: This was the location at Washington Square

When I go on vacation, I like to save as much money as possible, and renting a car is no exception. I found that Budget is the cheapest place in Portland.
When we landed at the airport, it was really easy to find the rental car area. The lady at the counter was super friendly, and was very quick. I had reservations for an intermediate car, which turned out to be a Kia Forte. Now, I am a Kia hater. I was like ew a Kia??? I didn’t want to pay an extra $ 15 a day for an upgrade (a Ford Focus) I don’t know how that was an upgrade, but whatever I declined. I was VERY pleasantly surprised when we got to the car. It had all of the bells and whistles including satellite radio, an iPod plug-​in, a USB plug in, and comfy seats!
The whole process of returning the car was really easy as well. I highly recommend Budget, and now I am a Kia lover, well at least for the fully loaded Forte!