Bridgetown Printing An RR Donnelley Company

2 Words — Courtney Upton. Despite a difficult job with a quick turnaround he was the calm in the middle of the storm. Could not recommend him more. Cant speak for the rest of the staff, but Mr. Upton was a true professional.

After 3 weeks of comparison research I decided to proceed with Bridgetown Printing for my business mailers and business cards. I choose Bridgetown printing because of their current list of clients (Nike) and more importantly the proof they submitted was by far the best I had seen. I also wanted to work with a small independent printer (as opposed to Kinkos, etc.) so I could build a relationship and hopefully continue working with them for future jobs.
When I arrived to pick up the completed work I immediately noticed the proof looked nothing like the finished job. The finished job wasn’t the same color and more importantly the ink was not fully saturated. My mailer was murky white where it should of been vivid merlot. It was entirely unacceptable and under no circumstances workable for business purposes. The receptionist, production worker and sales manager agreed that the completed work was unacceptable and that they would go back to the drawing board and re-​do the job– however this is after about 30 mins of back and forth conversation in their conference room.
I received a call the following Monday that they needed to bring in a different paper quality to improve the color and ink saturation. During that conversation I asked what discount they would offer for the unacceptable first round of print, delay in time line and the overall inconvenience considering I had to make another trip into their office. After a few minutes of dialogue and me explaining why I think it’s reasonable to offer a discount when the shortcoming is on the business’ end and the inconvenience is on my end I was told that they would get back to me.
From that point forward I received emails about when the new paper was expect to arrive, or someone calling to confirm they have the correct art work, etc. etc. At no point did anyone mention the revised pricing.
Today (4 business days after the original deadline) I received an email that the new paper quality arrived and the proofs were looking better however the pricing would remain the same.
Simply and directly I informed them that I am the customer and the shortcoming is on their end. I don’t understand who was in charge of quality assurance during printing. Did someone cross reference the approved proof against production? Why did I get a call to come in and pick up my print work when it was obviously unacceptable to everyone in their office. Why is my deadline delayed almost a week because they could not print 500 business cards and 300 postcards? I wonder if the logo had read «nike» would they of called me to pick up the job? If the logo had said «nike» would they of offered a discount to keep in good relations with their customer? I am a small business owner and I think their level of customer service is unacceptable.
I am very disappointed and unfortunately need to find another vendor to print my artwork which further delays my time line. I would not recommend Bridgetown printing.