Best Buy

Spoke with Alex and Austin. Great customer service
Found a computer, extra memory and software all at a great price.
All questions answered and they made sure we were happy with no pressure.

much like everyone else, I get followed around when I’m in here! and it’s not a friendly hello– it’s «do you need anything?» Or «can I help you?» No asks of how I’m doing. My husband and I got about 10 employees stalking us. Not to mention the guy at the door who has glasses and brown hair is EXTREMELY rude. Upon walking in we asked how he was and gave a friendly smile (which he should’ve done but I digress) he demands to know what’s in the box that we were returning and snatches it out of my husbands hand to put a sticker on it… Like what? get over yourself, sir! You work at Best Buy not security for the white house!
anyway I tried to get my photos and contacts from my old phone onto this phone, after powering it up nothing was there and I told an employee, he got a major attitude and then again, snatched my phone. The woman who was assisting with it earlier came over and got angry and told me to calm down and it can take up to 24 hours. I work in customer service and am super friendly and tolerant of people being rude because I get it — we all have bad days. but she acted like I was screaming. I calmly misunderstood and they didn’t mention that it would take 24 hours… But apparently I was supposed to know that and it was my fault. Anywayyyyy this experience sucked and I honestly am done with Best Buy!

I had no problems buying a Samsung Smart TV a few weeks ago but did not have a good experience when I went back into the store to ask a few questions about the TV. The person who «helped» me treated me like I was totally stupid. He even asked, «Why would you think that?» when I asked my question. Gee, it might have been nice if he would have said, «Here let me show you»… Guess their job is to sell, not to support customers.

I always have a terrible experience when I visit this BBY.
Walked in the other night to get a phone. Not shop, not meander… definitely purchase a phone. There wasn’t a soul at the Samsung counter. The BBY mobile kiosk had 4 – 5 people in line. However, still no Samsung reps at the stand. Literally 5 reps walked by and didn’t ask if I needed help. Funny, because whenever I don’t need help they’re breathing down my back. Ahhh!
Came back the next weekend after buying a phone from the actual AT&T store to get a screen cover. No help there, and the cashier wouldn’t even so much as make eye contact with me.
What the heck is up with this place?

Occasionally you have a first world problem like being headed out on a trip and needing a photo-​video memory card. Memory prices fluctuate like the stock market. The best prices are New York online. But if you can’t wait for shipping, Best Buy is an option.
Camera store memory in Portland is expensive. It’s even expensive at Best Buy. But Best Buy will price match, say, B and H Photo in NYC, though they will not price match Adorama-​Rakuten.
The selection of memory cards is not large. They probably cannot advise on super technical details between one memory card and another. And it takes some time for them to call the supervisor to authorize the price match. But I would rather have Best Buy do the price match discount rather than a Portland small business.
They also will further discount for 30 days if the memory stock market falls lower. With that price match, Best Buy has the best buy in the region, and no sales tax, it’s the Oregon way.
The staff was polite and the first world problem was solved!

Watch out for dishonest employees/​sales people! Best Buy advertises many products – very good selection of computers, printers, TVs etc. but the the sales people say they are out. In the past week I purchased a computer for my business, a computer for my college daughter, a camera and printer for work. The first time I went in I was helped by a very helpful guy ‘Shawn’. He walked me through the store and helped me get everything I needed and did not leave me to help another customer. that is the day i bought all the business stuff. He was helpful in differentiating computer needs and he asked for help on items that were not his expertise like camera. So i went back to the store 4 days later when my daughter needed a new computer for college. First we were helped by someone who told me about the college discount at Best buy but he said he was already 30 minutes past his shift ending. So another guy finally came to help and we were looking at the Microsoft Surface Pro3 i5. He wanted us to upgrade to the most expensive of that type so told us that they were out of the models with less storage. only the most expensive was still available. Why would they advertise a computer that they do not have? When i said i would just order it at Costco he says «i’ll check if we have an open box.» so he says «good luck! we have one open box and it is $ 100 off.» however you can’t get the $ 150 student discount so instead of getting a new computer at $ 150 off we would get a pre-​opened one at only $ 100 off. I said no, that i would just go to another Best Buy. he said he would check – of course only available at the Best buy that is 2 towns away. I knew he was lying to me so i started looking around for Shawn. Luckily I found him. I explained to him what we wanted and he looked surprised that they did not have any of the computer we wanted. I could tell he felt pressured to agree with the other sales guy. I was going to just order online from Costco (which has a bundle deal on the Surface Pro3) while standing in Best Buy. The other sales people were not even trying to make a deal with me! Then Shawn goes away and comes back with a brand new Surface Pro – the one we wanted. «We just got this in” — I could tell he felt pressured to say that because of the other sales person’s lie.
So If you are going to the Jantzen Beach Best Buy, ask for Shawn – he is the tall skinny guy (very skinny, you will know him when you see him). he is the only honest sales guy I came across on the two occasions i visited the store in this last week. He must be getting a lot of commisions – i bought over $ 2000 worth of items from him and the other guys got nothing.

I have always had excellent service here and the hours make it easy for me to shop after work or on the weekends. Friendly and educated. If one person does not know the answer, then will will find someone who does.
Check out was a different story, but over all… the experience was good.

Seriously best buy? Better change your damn name to worst buy!
I just waste my lovely sunny day for just waiting for my damn tv.
Awful customer service girl whoever answered my phone call which seems dont give shit for anything.
8−12hrs window time can kiss my ass, when i paid for delivery and installation fee, you guys needs to keep your promises to your customers or at least give a call.
Oh well, no wonder you guys are all closing down.

My wife and I went into the Jantzen Beach Best Buy location with the intent to purchase and wear out two Apple Watches considering they were just announced as being IN Best Buy stores. To our dismay, we had to order them and pick them up five days later.
To announce that a product, especially something as big as the Apple Watch, was in stores, and then have no immediate availability in the greater Portland area is a major miscalculation, and colossal mistake.

Purpose of visit: Purchase a very simple and very cheap temporary iPhone car charger…
Experience: I was bombarded, nay, accosted by 7 (seven) different «Best Buy Blue Shirts» asking me if I «had any questions» or if I «was finding what I was looking for», all within a 4 minute time span.
After the seventh obviously-​bored employee harassed me, I gently put back the car charger I was about to purchase and made a bee-​line exit for my car.
Upon catching my breath and thanking the Seven Gods for sparing my life, I went down the strip to Target where I instead bought the same exact charger for $ 2.00 more, but in a much more hospitable environment, where I wasn’t being hunted, salivated and circled upon by the «Geek Squad Vultures».

I don’t typically review big box stores, but I’ve had such wonderful experiences with this Best Buy over the last three years that I decided it was time to write a review.
The employees — especially the management — have gone above and beyond to make my experience outstanding every time. In addition, they price-​match with the big competitors like Amazon, but have the convenience of same-​day purchasing.
It’s obviously a large chain store and with that you get everything that comes along with it — both the good and the bad — but if I can’t purchase an item from a local business, I would much prefer to get the friendliness and support that this Best Buy provides rather than using someplace like Target or Amazon.

Been shopping around for a new stove — economy style but with sophisticated features. Checked everywhere — even online — and Best Buy had the «best buy». The service man was knowledgeable and friendly. The product was on sale so no where else could touch the price and delivery was prompt. I was very pleased with my shopping experience at Best Buy and I’d go there again.

If I could give this a minus 10 I would! After selling us a very expensive remote and supposedly setting us up with Geek Squad it has been nothing but a disaster ever since. I spent OVER 2 hours on hold yesterday just trying to schedule an appointment and still never was able to get one.
RUN — don’t walk, away from this store!!!

Why do I bother going here? Every time I look for something to support the piece of hardware I’ve already purchased, they tell me my best bet is online. Why don’t I just buy EVERYTHING online?
Seems much smarter than being talked down to by the blue shirted robot I’m most likely to encounter at this box blah.

Horrible customer service with the geek squad. Was told they would not help me unless I made an appointment. Only 1 person working geek squad on a Saturday? That’s just not smart. Took me well over an hour on the phone to get help.

We called to ask if they had something in stock. The person who answered said, «Yes.» I asked specifically if they had it in stock in the store again. He said ‚“yes” again.
We drove to the store and it was not in stock.
It is unbelievably annoying, and really disrespectful to be so blatantly disinterested in serving their customers.

I hate this place. Tried to purchase an item they have «in stock» according to their website and inept sales team. «We have 11 of them, but I don’t know where.»
Needless to say I bought it online and got it the next day.
A lot of staff that knows very little. All need to ask a manager for everything, which I could do if they weren’t hiding.
Always price check your purchases. They match price, even their own online that’s always less. And they will argue, so take a print or photo capture.

What happened to Best Buy? Used to be you could shop here for music and movies cheaper than the local record shop. Now there’s half a cd rack of all top 40. The computer selection is really just pushing a few popular products, and if you even look in the general direction of a tablet, 5 employees bombard you.
Why two stars? This location in particular is a mess. I walked around every aisle in the washer/​dryer/​dishwasher section and not a single person was ever around to help. I guess essential appliances aren’t as important to them as a new iPod.
My biggest complaint is the arrogance of a worker there, who ended up not even helping a sweet elderly lady. She was asking about iPads and was there to get one and he flat out said «I would never get a Mac product. So she asked what he would recommend. He said «Well if I’m getting a computer (which she was not) then I will build my own.» That helps… «If it’s a phone (still not) I want a Samsung Galaxy. And if it’s a tablet, a Kindle or Windows tablet.» So he was good at alienating a customer and making her walk away due to feeling uncomfortable. Even better, no one else came to help her. I was so close to showing her how to use the iPad myself…
No, I don’t want a Best But credit card. Never do. Never want to even talk about it. But the one time I do, like asking can my girlfriend change her address on her account, nope! They can’t do it… Gotta do it online. Thanks!

The store itself gets 5-​stars for great selection, great prices, easy to navigate store, always plenty of closeup parking and super cheap DVDs (as low as $ 4.99 reg. and $ 5.99 blu-​ray).
So why did I rate only 3-​stars? Two reasons…
First, you will likely get bombarded by numerous employees as you walk through the store all asking if they can «help» you, but what they really want to do is up sell you add-​ons and warranties (which they get commissions on). I wouldn’t mind so much, except they hover around you when they think you’re going to buy something. It’s really annoying.
Second reason, I’ve had more than 1 employee flat out LIE to me in attempts to sell me a warranty. Today was a perfect example… I bought a new laptop and Kapersky antivirus. The guy who was «helping» me tried to sell me a 1-​year damage warranty for $ 149 (the computer only cost $ 249, so «no thanks!») To try and convince me further he says «it comes with a year of Kapersky antivirus, which you’re getting ready to buy for $ 59 anyway.» That was lie #1 because Best Buy gives a FREE copy of Kapersky with any computer purchase over $ 200. Then, he tries to sell me Microsoft Office. I told him I already owned Office and he tried to tell me I couldn’t load it on multiple computers and would need to purchase a new copy. Um, no… my copy can be loaded/​licensed on 3 computers!
The dumbfounded look on his face was priceless, when he realized I’m actually pretty tech savvy LOL.

Wasnt there a time not that long ago when Best Buy was cool? When you stopped here before Christmas every year becuase they always had something you needed/​wanted? Didn’t we used to buy our DVDs here and so much more? Ok — maybe it was just me, and maybe it was a LONG time ago — but still I remember something that that.
This place is a dissapointment all around. But there are some things you will find here — easier and closer than anyplace else. I ended up stopping in here 3 times on the last month or so. First time, I needed an earpiece/​bluetooth for my new smart phone. I figured this would be the cheapest and closest place — and the immediate gratification would be worth the extra expense (compared to online).
Parking is akward, but there is plenty of it at Jantzen Beach. Kind of confusing to know where to go for what. The guy at the entrance may tell you, but mostly I think he’s there to make sure you don’t steal.
I waited a couple minutes for my helper guy. He pointed out the items I was looking for. Not too many options in my price range, but I chose one (maybe $ 30?) and the gentleman installed it without too much time or fuss. The checkout is also confusing… I couldn’t tell what direction to go in and where to stand…
Next time: I needed an SD card for said phone, The guy showed me the options and pointed out some others around the corner in the camera section. $ 35 for a 32 gb SD card. WTF? Tis is why I buy online ($ 13 w/​free shipping on Ebay). I wasn’t the happiest girl.
Last and final visit. 2 fold — I retuned the SD card because my phone only allows a 4 GB sd card at most. Do they really not know that or don’t think to ask? I bought the right one — still doesnt work in my phone… I was also looking for a cord to charge my phone in the car. Someone left the charger in the lighter — but took my damn cord. So I asked and was shown the same for $ 15. I paid $ 10 for charger, cord and a wall charger. I said that was too much. The employee — without missing a beat — offered it to me for $ 10 instead. Really? Why not price it at $ 10? I get annoyed when they offer me a «special deal» because I’m too smart to pay their regular prices. Had they lowered it to $ 5, I probably would have bit. Instead, I found one at the Dollar Store down the street… Guess how much?
I had also ordered a printer online and was picking it up in the store. I did have to wait about 10 minutes in line, but they had it ready for me, and I was generally ok with this transaction. People seem to be complaining but my pickup experience was ok. The price for the printer was very competative — I will admit to you, gentle reader.
All in all, this place is a drag, and a pricy one. But I may still have to occasionally buy stuff here since everywhere else is further away or out of business!