Bank of America

Attention hustlers! The ATM cash deposit never works. There’s also no parking. The Hawthorne location is much better.

So. I try really hard not to use this branch because their standard staffing seems to allow one teller. While the line is almost always 6 – 8 people deep. This is also a merchant bank for what seems to be a lot of retailers downtown and their transactions reasonably seem to take some time Which comes back to our one teller at a time problem. Please staff better!

Horrible attitude and customer service by the only teller (young blonde, first initial S.) who had a non-​can-​do attitude to any person not making a simple withdrawal/​deposit. Everyone in the long single line to her was told ‘call the 1 – 800 customer service number/​I cannot help you’ who attempted any thing other than withdraw/​deposit. My son needed to complete closure of an account with final payment to them and we needed to do it immediately. Fortunately, I saw the assistant manager (Phillip) when leaving in a very angry state. He asked me if he could help, and he did so quickly completing our intended transaction. He asked me what the teller told us before at the counter and you could see his distress at having such a useless co-​worker (they were the only two people at noon-​time in a huge banking facility!!). Thank you Phillip for your help; I feel sorry that you have to work with such worthless co-​workers; perhaps this review might help you get your leadership to think about hiring and training tellers who care about customer service and not drive business away…

Very difficult to find parking during business hours. No parking lot provided.

I only stop by this location occasionally. I came here because I was given an actual check from work. Normally I have things direct deposited.
They have a guard all the time at this location. Most of the time the guards are friendly but it is still off putting.
This location can get very busy. But even when it is not busy, it is slow. The tellers have always been very nice. And they havent pressured me to sign up for any services like some bank do.

It’s a bank, they are okay. They were close to my hotel, so yay for that.
They were open to give me some cash money so I could spend it on fancy drinks, happy hour snacks, shopping and other miscellanous good times. So for that, thanks!