B & R Auto Wrecking

It started simple enough; I needed a part for my SUV. I first spoke with Kat who assured me that they could ship me the part that I needed. Well fast forward a few days later they sent me the wrong part. It was from the previous generation. Called them back and she told me she would have the part waiting at the Portland location. She requested I bring the old part there and pick up the correct part.
Next week I head over there and as it turns out they sent the same incorrect part. Well ok I suppose; they said they would reorder the correct part and call me when it arrived.
Never got a call so a week later I stop by. What do you know same incorrect part. I’m a pretty forgiving guy so I figure they are pretty busy and made another mistake. Anyways they say they will fix it and give me a call next week since they lied or were too incompetent I decide to get a number.
Again no call so I stop by; as I kept getting sent to voicemail when I did try to call. Yup you guessed it still no part this time. They tell me that the part was never ordered and he assures me that this time they will get it right and call me next week.
No call; so I call first thing in the morning and as it turns out they were unable to pull the part without damaging it.
TLDR; they don’t know how to use a phone, can’t keep their word, terribly dishonest, can’t ship a part without damaging it, and worst of all they will drag you along the whole time. Avoid at all cost.
Lesson learned! Order online…

it’s a junk yard.
prices here seem to be reasonable on many parts.
they pull for you, so you’d need to prepay or wait a long time for them to get you your part. last time i waited 2 hours, yikes.

Not a good experience at all. I understand its a wrecking yard, but they are incredibly disorganized. I was sold a part that they did not have.
— Ordered a discontinued roof rack but the order was filed incorrectly. The part was supposed to be from a 2003 car, but for some reason was got filed as 2012. So, it was not ready when we drove from Portland to the Creswell location to pick it up.
— The Creswell location then tried to send us to the Eugene location, but thankfully we called the Portland office who told us that the car was in fact in Creswell. Good thing we checked, otherwise we would have wasted a trip there and back.
— Portland office tried calling the sales manager who sold us the part to figure it out, but they could not get a hold of him. Left all of us in the dark as to what happened.
— Turns out, the car we «purchased» the part from did not even exist. Thankfully, they had an older year model of the car in the lot that we were able to get the part off of. But, if we weren’t so lucky, we would have wasted our day on this.
I don’t know why they would list the car on the online inventory when they did not even have it in their lot… Don’t trust the online inventory.

Bought parts 2 different times, both claiming to work 100% and both parts were faulty. 250 $ on a single part that went through inspection and was claimed to be in 100% working order was worse than my part on my car that I needed to change.
DO NOT trust any parts you buy besides cosmetics.

If you need parts for a car, do NOT try to buy them online from this company! My husband tried to buy a part for a car and they had up 5 of the same parts (some different car brands) and each time he asked for one they said «Sorry not available» or «That one was sold» and suddenly the add was edited and GONE! These people are NOT reliable online, I don’t know about them in person but for the love of all things AUTO do not buy from them online! 90% of the items online are already sold and they will be rude about it if you ask them for a part. Its shameful that they treat customers like this and can’t keep their site updated. We have a rare car that we needed parts for and even though we said we would buy a part, AFTER we bought it the guy claimed that they sold it yesterday… AFTER WE BOUGHT IT ONLINE! So be warned about these guys, they are either scammers or just plain terrible people.

I’ve been a customer of B&R for years! they can find almost anything that I need. they have something like 10 locations (not sure) and always on point. their inventory is top notch. yeah, they dont have parts for my 1970 datsun but they have all the parts for my late model daily grinders.
I ALWAYS order my parts over the phone and pre pay for the, it’s the nature of the beast. I buy broken down cars online and fix them up and i’m always satisfied with the parts and service. If there’s been an issue they’ve ALWAYS take care of me and replace the part as it has warranty. this place can do no wrong in my eyes. always about 80% cheaper than new at the dealer. they are a service that we cant live without. I love this place and you should too.

I ordered a headlight for my BMW and was told that it was used but in perfect condition. I requested that they email me photos before shipping. They did so and the headlight was clearly damaged. I told them I wasn’t interested but for some reason they shipped it and charged my credit card anyway.
I sent the headlight back (that in itself was an ordeal but I won’t go into details here) about two weeks ago but have yet to be refunded for it. I have called customer service and have given my credit card a couple of times and still don’t know what the hold-​up is.
I recommend requesting clear photos of all parts after they have been removed from the vehicle, don’t give your payment information before you know what you’re buying!

I was really not happy with this place. I needed a part for my car, and I called them and they said they had it. So I said I’d call around and see what was out there and call back. I called a few places and a couple days later I called back, having decided to get the part and needing to do so asap, and they said when they said they had it they actually meant they had it –in eugene– and that they would have to send for it. They said I could get it the next day and to pay over the phone. I gave them my information and paid, and called back the next day to find out if the part was there. They then informed me that their inventory had been wrong and that they didn’t even have the part in the first place, after I’d already paid and been told it was going to be there that day. I managed to find another part, thank goodness, but I had to drive to a wrecking yard in battleground washington at the last minute.
PS. Gave two stars instead of one because the lady I spoke to on the phone was friendly and courteous.

Ordered a used master power switch for a 2002 Volvo. The first one didn’t work, but they sent a second one free of charge. I got the car fixed. Prices were downright cheap. Customer service (Ashley) was very friendly and helpful and made the order fulfillment (2x) very simple. The unit is working in the car again.
They have a great website where you can search and view pictures of the available parts. I will go to these guys any time I need a used auto part that reasonably can be shipped to me in Chicago.

Comprehensive database and great customer service. I don’t care if I don’t pull the part myself– I am from Portland and we are delicate, sensitive creatures.

Wrecking yard that is call-​to-​pull. No self service (Which usually allows for better pricing). Called to check availability of part and was told they had 4 available and to pick them up anytime. Showed up 3 days later and was told they only had 1, it was not in the same location and had to be ordered. They do have a CRM system of sort that had the quote I was given 3 days prior which was a plus. Ordered the part and was told the ETA was Tuesday (Ordered on Saturday). Not too slow, not terribly fast. They also said if the part does not work or is not correct they will issue a complete refund.
Will go back, but will be very weary of what is told over the phone.