Avi Auto & Truck Repair

I’ve been taking my cars to Heip for years, and he has always been fair, reliable, and honest, and he’s always been good about keeping costs low. He’s helped me from everything from an oil change to a busted radiator and everything under the sun. I’ve been to other places, but no one is ever as good or reliable as Heip at AVI auto repair. Any time I’m having car trouble, he’s the first person I call, and I know I can rely on him to get me moving again. Thanks Heip!

They’re pretty good, they helped me out a couple times with my truck. Mostly I just get upset with REVIEWERS POSTING 1 star because of vouchers. That comprimises the integrity of this ratings system.

I have had several things fixed with AVI and everything had went great, but not this time. I took my vehicle in for several major repairs. Two of the repairs were to replace door locks. When I inspected the repairs the Bezel where all the buttons are on the driver’s door, was broken, the piece above that was not attached properly. I took it back several times. The owner (Hep) just wanted to glue it, but it doesn’t stay down. I requested a new Bezel. The Ford dealership said that part is no longer made, so then I requested a used one, and Hep said he found one. But my car came home without it. Had to go back again. So I went and found a used Bezel. The owner refuses to pay for this part. The Bezel was broken at his shop, and it should be replaced by him, and he refuses. So I called BBB and made a complaint. I Also called the Attorneys General Office and made a complaint. They said the need everything in writing. So I typed a letter to the owner stating everything that had happened with dates, and let him know that I had made those phone calls. I hand delivered the letter. He said he wanted to talk. I stated again to him that I want the part he broke… to be replaced… He started yelling at me… So I had to leave.
Rating should be a Zero. All I wanted was the part they broke to be replaced. Now I have to take my car somewhere else and pay more to get it fixed. …MW…07/2014

Went here off of recommendations. Manager tried to tell me that fixing my car issue would be $ 1000! After calling into multiple other repair shops everybody quoted me a third of the price for the same fix. I asked him to break down the dollar amount per part to better understand why he was so much more expensive. He wouldn’t break down any part prices and would not explain why he wanted to charge me 3 times as everybody else! This is obviously a case of him trying to take advantage of a woman!!!

I’m surprised by the low scores with this place. I’ve been taking my vehicles to AVI for 11 years and have nothing but good things to say about them. Fair, honest, fast. I have my oil changes done here and am able to get an appt the next day or even the same day. Hiep is extremely honest. One time my car was making a funny noise and I described it to him over the phone. He said it might be the catalytic converter and that it could end up costing around $ 1000. Then I brought the car in and he ran tests and called to tell me it was something else and that it would only cost $ 200 to fix. Now, he could have told me it was the catalytic converter afterall and I wouldn’t have known the difference because I know so little about cars. Myself and about 10 of my friends have all taken their cars to him with excellent results. I won’t take my car to anyone else.

Is there any way to give them a freaking ZERO!
I have the Auto Care Super Saver voucher to save some money on oil change. I was hoping to find a local shop (instead of, say, Jiffy Lube to support the local community) I called to schedule an appointment for an oil change several months ago. Got an appointment that was two months out. Ridiculous! I scheduled it anyways. By the time the appointment is due, we didn’t receive a courtesy call. I assumed we missed the call.
Called again today, and same scenario. Two months out. And confirmed with the owner no courtesy call will be made. I will taking my business elsewhere.

AVI have been taking care of our vehicles for quite a few years now and I have always found Hiep (the owner) and his staff to be an fantastic resource for our car care. He always communicates about possible outcomes /​problems and if there’s going to be additional costs if something is broken. I think Mike G. is absolutely spot-​on when he says he believes he’s too honest and it surprises people. I’ve been sitting and waiting for my oil change (about 25 minutes) and hear some stories of people coming in saying the dealership wanted to charge then lots of $$$ for something that wasn’t the issue at all. For me, he’ll let me know if there’s a chance of costing more $$$ once he gets into the problem. Never a scheduling problem if I call a day or so ahead.
As my wife is not a «mechanical» person, she feels extreme confidence in having our vehicles serviced at AVI.
Thanks AVI!

I redeemed an Auto Care Super Saver voucher which I purchased for oil changes because I was hoping to find a reputable local auto care center. I called to make an appointment for an oil change and was told they were over a month out on reservations. I tried to book an appointment and was told that I must drop my car off by 8 am and wait 1 — 1.5 hours. I explained that I need an appointment after noon because of work and the owner told me «You win some, you lose some» and would not make an appointment. Do NOT purchase an Auto Care Super Saver for this location!

There is no other machanic who I trust. AVI Auto repair is the place to go. Heip (the owner) is awesome. I took it to a machanic in Vancouver after failing emissions, gonna to keep the machanic shop anonnomus. They claimed that the pulled up 20 codes on there little dianostic machine, so they say. Than they said they needed a little more time. They didn’t go off the sheet that emmissions gave me they went with what the dianostic machine said and gave it the okay to drive.
I took it to Heip gave him the emmisions slip. The first thing he said was a stuck shut Thermostat, and don’t drive it. After saying that he took his dianostic machine to my car and pulled up 2 codes. If you want a mechanic who is Honest, Trustworthy, and will get the job right, take it to AVI Auto repair, and talk to Heip. He will take good care of you and Treat you like family. He wont break you bank account either.

Avoid at all costs!!!
Initial costs ran into additional costs which ran into more additional costs and I had my vehicle towed elsewhere. I wish they just said they didn’t know how to fix it. Now I’m out several hundred dollars, having to take the bus for a week and major amounts of stress.
Went somewhere else and it was fixed for $ 40 — and it was all done with great customer service.

If I could give them 10 stars I would!
Lets just start out by saying there is NOT a better, more trustworthy Mechanic out there!
Hip (the owner!) is an incredible person that knows everything there is to servicing/​fixing ALL makes and models of vehicles! He is too honest most times with people and it surprises them! Top quality parts, and care are put into each vehicle he services. I have know Hip for a long time now as he has serviced all of my own personal vehicles and collector cars and we refer all of our customers to him also. You won’t believe his background and qualifications!!! Just ask… If you go somewhere else you are paying to much! When you go to see him, tell him a fireman friend sent you in and he treats you like family! AVI Automotive is the BEST!!!