AT&T

I’m writing to say how disappointed I am in the service at the AT&T store at the 401 NE Broadway St. location. I bought a FitBit for $ 129 and decided I didn’t like it and wanted to return it. I couldn’t get it to fasten on my wrist among other things. When I took it back to the store a few days ago, they said I had missed the return date by one week. My father passed away several weeks ago in Calif., and I mentioned that I had been preoccupied with that and was not able to make it into the store, and could they make an exception. He said no, but he could ask his manager. He went to the back and relayed my question to the manager and came back and said, no, I could only get store credit.
A few weeks ago, incidentally, I had lost my iPhone 6 and bought a brand new one from the AT&T store at Mall 205. My husband and I have bought all of our phones, cases, accessories from that store and we are longtime AT&T phone service customers. The response at the Broadway store is the perfect example of crappy customer service, rigid thinking and lack of compassion. Had they been able to show some flexibility and grant my request, I could be singing their praises, but instead, they get this.

I don’t want to waste more of my day explaining all of the reasons I am disappointed in my experience with this store. In summary, the guy helping me was clearly new but instead of admitting when he didn’t know the answer to something, e mad dup answers. Occasionally his co-​workers would overhear inaccurate things he was telling me and come over to correct him. I went in to get a plan that was sensible for my trip to Mexico so I could call the USA. After an hour in there and being sold a new plan — he didn’t even enter the correct code so when I was in Mexico I got charged through the roof for the calls after all! Also, to get that «deal» he said I should sign up for this plan that includes Direct TV, that it would actually make my bill go down and that it included Blazers games. Well the Direct TV guy showed up this morning and told me they carry NO Blazers games. The guy at the store was just making up answers that I wanted to hear. Now I’m just with my old plan canceled (which I had been perfectly happy with) and they won’t give it back to me. I’m spending another hour plus of my day dealing with this. Well out turns out that I could have made free calls from Mexico with no hassles using wifi calling. WHY DIDNT THE GUY JUST TELL ME THAT!!! I could have been out of that store in 2 minutes and not be dealing with this today as well. I wish I could give them zero stars.

AT&T Wireless, like the rest of the industry, has stopped offering unlimited data and stopped subsidizing phones on a 2 year contract. Read on why this is a good store to buy a phone and link up to a plan.
They provided me with a free microcell for my home to improve reception under their 2 year contract program. Today microcells are not free, but at AT&T they are heavily discounted, and microcells are available on the secondary market — Craigs, EBay and the like. The earlier white DPH151-​AT is equivalent to the newer black DPH154-​AT. If you don’t have 4 – 5 bars at home, get one! On any carrier — but get the carrier-​specific and supported model. As of now, most people don’t need unlimited data, but if you have it, it’s nice.
So when AT&T gave customers about a ~10 day notice (1 star for that, AT&T Corporate…) that they were discontinuing 2 year contract phone subsidies, in favor of their latest marketing innovation — Next upgrades, it was clear that acquiring a new phone was in order since I was already paying for an about $ 20 a month mobile device subsidy under the unlimited data plan I planned to continue.
And AT&T Corporate, in its infinite wisdom, also decided about a year ago, that all contract phone sales would exclusively go through official AT&T Wireless stores, not Appl/​MSwift stores (Google store where are you?) or the numerous other AT&T partner outlets, many of which are sales commission pressure-​driven.
So I went to this AT&T store for a new phone with a subsidy already built into my unlimited data plan for free!
The staff was extremely knowledgeable and efficient. I worked with employee J. When I left the store, we had quickly gone through all the setup and transfer from old to new phone. The overwhelming customer choice at this particular store is Apple iPhone. They know the product and they know how to create an experience where the customer leaves happy, equivalent to the iStore, which says a lot!
If you are not interested in the communications industry, you can skip this part of the review.
Communications companies: wireless, wireline, cable TV/​movie are judged by the stock market and tech/​financial press on several measures. One is ARPU — average (monthly) revenue per user, and the other is churn — how many customers left them for a competitor or discontinued service for any reason.
You can search those terms and the data.
AT&T has a much lower ARPU than other carriers — a better deal for you — generally overall, and especially if you hit their promotions. Their churn — representing customer satisfaction, but also customer locking and bargain switching customers, is right up there with top carriers.
Each change in plans offered, and incentives, are designed to increase ARPU, decrease churn, and increase revenues & profit.
This is why carriers acquire movie studios/​networks then charge higher fees to other channels/​competitors providing that content. So Comcast acquired NBC-​Universal and then charges higher fees to competitors like Google Fiber to broadcast NBC-​Universal programs.
The competitive environment also explains why Amazon is creating new programs. They can draw customers away from Comcast channel line ups and maybe in the future sell the content to Comcast as a channel.
You have a new decision to make on what content is compelling and worth paying for in your content streaming choices.
OK now to unskip.
If you understand the business drivers of businesses you engage, and hit their bargains, you can often have a good and economical experience. They in turn are triangulating and analyzing to lead you down a path to a plan which makes the most money for them!
You have many choices to buy a wireless phone. If you are interested in AT&T as a carrier, I would recommend this Lloyd District store with private parking off Broadway. There are several competitor stores to compare plans in the same block. They moved there because AT&T was munching their lunch, not the reverse. This one is the winner.

This is a rating for the store on NE Broadway & MLK, not the one at Lloyd Center mall. I purchased my iPhone 4, 5 and 6 here: each time the customer service has been great. Sales pressure is minimal, just a little emphasis on their latest offering, this year it’s AT&T Next.
I’m still convinced that Verizon has better coverage.
Parking is never the problem, nice people work here.

Jeez where do I begin, this store was amazing! Over the weekend I was sold a new iPhone 5s and a glass screen protector and the man who sold it to me promised me that it (the screen protector) would work with this other case that I had intended to buy online.
After I received my case in the mail it didn’t fit with the screen protector so I went to 2 different AT&T stores and called the helpline to try and return the expensive screen protector that I bought. All the other stores denied my request stating that it was not at&t policy to return screen protectors because they can’t resell them.
As a last resort I visited this store to try and get my problem fix and the staff was so incredibly helpful and amazing. The manager who helped me (his name was Brian) was very understanding and accepted my return with a warm apology.
Thank you so much Brian for all your help. It is so uncommon to find people in retail who genuinely care and want to help people but Brian honestly cared
I am 100% going to come back to this store just because of this experience, and even if it is a little out of the way I would rather drive farther and get wonderful service than go to the closer stores and not receive the help.

If you consider getting a completely different operating system that is a step back in technology for a good replacement phone, than they have awesome customer service. IF this is how AT&T treats long term customers with multiple phones we will be looking elsewhere.

If I could give this experience her zero I would. Literally walked into the store only had 2 customers in it. was not greeted, waited for 30 minutes until someone said, «be with you soon». such a poor customer service.

Everyone knows how lame cellular companies are treating their customers lately.
This of course is true for at&t in general. They are gonna get you somehow.
However recently I visited this location. So apparently at&t recently started farming out all the replacements/​fixing problems out to some place way way out on the other side of town.
And I understand the poor employees have to be the smiling face of a giant evil greedy corporations. That being said I wasn’t impressed by one employee’s attitude.
I could have done without TERA’s poor attitude and interruption. Ugh why would I stop by when I could get treated lousy on the phone.

A few days ago myself and my boyfriend’s family received excellent customer at this store. Unfortunately we did not get the employee’s name and I wish we had so we could make sure she gets any recognition that’s due.
I can say that it was December 27 at 3:45 in the afternoon, and the woman helping us was African-​American, dressed all in black, a bit shorter than me so maybe 5’1, with stunningly lovely round eyes and lush eyelashes. I know it’s a strange description, but you’ll soon understand we weren’t in the best frame of mind.
My boyfriend’s younger sister passed away suddenly and unexpectedly on Christmas Day. There was a whirlwind of grief and forms and details and undignified absurdity.
And then we found the best photograph that had ever been taken of her was sitting on her Mom’s old AT&T flip phone, which stubbornly refused to send the photo to anyone else’s phone.
After two geeks pounded on the problem with no success, we went to the store as a last resort. The unnamed employee handled the situation with professionalism and grace, and very quickly thought of a back door way to transfer the photo to my old bar phone. From there I could easily text and email.
Now all the family and friends have the best photograph of their loved one. It’s one of those small miracles that begins to soothe the grief.

Wasn’t told that ‘in store’ plans are different than other plans available online. Was told my old, inexpensive plan wasn’t available anymore, but in truth it just wasn’t available at the store. I thought I was dealing with an AT&T rep. Make sure you don’t get scammed into an expensive plan when something fine is available online.

I had good service in the store, but was asked to follow up with added information to the sales rep, Jessica. When I emailed the information requested in order to qualify for my 15% corporate discount. I got no reply. So, after 3 emails, 4 phone calls, a voicemail, and another call, I was put on hold for 10 minutes… then finally I got a guy who logged into my account and tried to add the discount. He was less than warm on the phone like he was doing me a favor. Then he told me a whole other story about added documentation which is necessary to get me a discount through my job. so, still after all these calls, nothing, and not what I was told in the actual store.
In addition, I had asked ATT via the main customer service/​sales phone line if they had phone buy back incentives like Verizon or Sprint and they said no. When I went to the actual store they said of course they do and that the ATT people on the phones are not trained and have no awareness of actual products.
In addition, I had bought unlimited service a few years back and they began to slow down my account. So, in short they sold me a service then changed the terms of «unlimited» without my consent. They lie, are snake oil salesmen, and steal from you while smiling to your face.

Writing the review here because I couldn’t find the At&t LLoyd Center store on Unilocal.I just wanted to let At&t know that their customer service there sucks. I bought a phone on Tuesday and had to take it back to the store by Thursday. The phone was not charging. I know it was not the outlets in the house as everything else plugged in was working fine. Instead of apologizing for the inconvenience of me having to return to the store. I got major attitude and they were acting like I was trying to run a scam or something.
First of all, it was a GO phone ain’t much you can do with that not like i was trying to break a contract or anything. Second, I was willing to switch to another phone. I bought one of their more expensive GO phones (Android $ 129) so I had no problems switching to a different phone. But that wasn’t even offered to me. Just attitude and acting like I was some idiot that didn’t know how to charge her phone. Needless to say I just went ahead and asked for my money back.
I had to pay a $ 35 restocking fee. I was shocked by their poor customer service. This is 2012. Cell phones are a dime a dozen, hell you can go into a 7 – 11 these days and buy a cell phone! They were acting like they were the ONLY place I could get a phone… talking about they could order a phone for me by end of the following week (because they were out of stock).You are a cell phone store how the heck you out of cell phones. Why are you acting like I can ONLY get a cell phone from them.
I literally walked a few feet away from their store and got a phone from the Cricket booth. Fast service and the phone charges properly. Get it together LLOYD CENTER AT&T!

I walked up on a Saturday morning about ten minutes before they were to open. Several workers were outside chatting before start of day, but they stopped for a moment to assure me they would be opening in just a few minutes. I had come in because my iPhone decided to «magically» decide it couldn’t find its SIM card. Needless to say I was a little stressed. The woman who helped me was super friendly and quickly fixed my phone. She also was quite helpful and showed me how to troubleshoot it in the future.