Ashley Furniture HomeStore

We went here to see about getting a comparative price on a bedroom set that we found at a Vancouver store. When we came in we weren’t greeted and once we did a lap around the store we found a sales person to look up the model numbers. At fist he said he could price match if it was local. However, after he looked up the set we were inquiring about he quoted us $ 250 more then the Vancouver stores «out the door» price which included tax. When I asked about price matching he said the only thing we could do is buy more to reach a bigger discount. Ok… It’s your furniture. You would think you could at least price match… So we looked at a mattress and base. Our sales guy passed us to someone else. We left with a quote on that and ended up buying a better model of mattress and base in the same brand for $ 2000 cheaper somewhere else. Basically they aren’t helpful, knowledgable and their prices suck!

Payments are due on the 15^th. Don’t be late or you can expect to be HARASSED!!! I posted 3 snapshots of phone calls I received from different numbers! I answered the first call on the 15^th and told them I would be late. There’s a (5) day grace period. Even my family (references) has been harassed after that first call! I beg you to sleep on the floor or buy a bean bag before EVER buying from Ashley Furniture!!! It’s so ridiculous I’ve had to BLOCK every number they call from. Even then you’re safe from the harassment. I came home to a note «tag» on my door! They came to my house (5) days after the first call…
Update: I’ve since had to hire a lawyer to stop the harassing phone calls. And still get a call a day from ALL the numbers I’ve blocked they use. I’ve made agreements to talk to one single person «Ryan» whom I’ve had numerous yelling matches with and has now become civil and we’ve came to an adult agreement. I only answer calls from him and make payments to him. And no one comes to my house anymore! Which happened 3 more times after my last post here. I’m not changing my star rating!!! Just not as anymore. Still will never buy anything from them again.

1 star for the sales person, she was friendly; –5 stars for their major, major mistake. We bought a «California King» which is what we were told and what was on the paperwork, delivery for the following week. We decided to buy our mattress online, the same as a queen size we like; ordered the Cal King mattress, buy the Cal King sheets, bedroom set is delivered, mattress comes the following day, sheets come, open box for our memory foam mattress to expand and it doesn’t fit! Measure the bed and it measures as a KING! My husband calls Ashley tells them we are out a mattress and sheets, their response was «we’ll do better training»; seriously, better training? We lost money due to their mistake and all they say is they will do better training! And to boot, we’ve had the bedroom set a week now and it has a funky, beyond funky smell we can’t get rid of!

Good selection of furniture based on your budget with great customer service! We spent nearly 2+ hours picking our bedframe and night stands. They were so patient, brought of the catalogue and worked with us on the color scheme and our preferences. They also gave us space and did not bug us. The manager also dropped in and answered all our questions on reclaimed wood vs mdf furniture. The delivery was set and things delivered.

I was actually very pleased and impressed! I purchased the power recliner top grain leather set and had it delivered. I went in to shop around with no intention of purchasing and walked out 4 hours later ordering a set of couches :) I loved working with Chris Rios, everything he said claimed to be true. They delivered on time and with no delays or damages and the prices were at my liking! I have heard of bad reviews especially on delivering, but I’m glad I had him as my guy to help me! My suggestion is to ask for Chris and you cannot go wrong! :) Thanks again enjoyed my experience!

I wish I would have read the reviews before wasting 6 hours of my life. Our sales person was very nice and seemed understanding. What I didn’t like were the fake-​out sales. You only get 25% off if you pay off your $ 3500 purchase in 6 months. Well, if I could afford that, I probably would shop for better quality furniture than Ashley. There were a lot of games with the pricing of our items, the discounts we would receive, and the terms in which we had to repay. As we were waiting to hear which «special» offer we would get for spending the amount we planned, I decided to check out some reviews. They were horrific. Just read these! I also went on consumer affairs and BBB. Of course, this was AFTER I’d been approved for a large amount from their credit department. Once we realized we were about to make a massive mistake, we told our sales person we needed some time to think and would be back later. She then turned into shark mode trying to get us to buy at least something. Those tactics don’t work on me, and I go from nice to Hulk in a nanosecond. We got out of there without any harsh words or hair pulling, thankfully. 3 days later I get a call from the salesperson asking when we’ll be in to order our furniture. I politely explain to her that I can’t possibly give them my business given the horror stories I’ve read and get the information to cancel the credit card I was given. Thankfully that went smoothly. Just do your research before making large furniture purchases and go in thinking the worst and hoping the best.

Walked in immediately saw barstools I liked for 189.00 each. They said if I ordered 4 or more would give me deal at 165.00 each. 3 week order time I was told. Offered to pay extra for quicker shiopping. Was told no.. Would not loan me one off floor just to take to see if color matches our cabinets so offered to buy it and full price and return same day if not same color. Was told no. Asked for mgr. Mgr wouldn’t even look at me and just shook head no. Went online with the model number and if I order online at Ashley they were only 123.00. Crazy how in store they were offering me a great deal at 165 but I can go to their website and get 123.
Well I went a step further. Google the model. City liquidators had them for 130.00 in store and ready to go. Never again will I shop at Ashley. I can get better service and cheaper for some product 10 miles away at city liquidators. Terrible customer service. I won’t be back.

The furniture is what the furniture is. I was disappointed they didn’t have more to look at in the store, but at least we were able to see some and get the furniture ordered. I was disappointed it was going to take so long to actually GET the furniture (they literally have nothing you can actually buy at the store), but it is what it is. The reason I’m giving them 2 stars is that they first called to say that part of our order was back-​ordered. We’d been waiting for 3 weeks so I had them bring what they had since my child was sleeping on a mattress on the floor and had no dresser.
When the associate called, we set up a different delivery date for whatever was backordered. I should have heard alarm bells when they actually brought most of the order (daybed, dresser, and mirror) instead of what the woman on the phone said they were bringing (trundle, dresser, and mirror). I just figured I misunderstood and was happy to get the actual bed.
That date was today (so I had to waste another morning waiting). The delivery guys brought the wrong stuff. I had to call Ashley, explain the issue to the «customer care» agent, who then said someone from the actual store had to fix the problem and she’d have them call me when they opened at 10 (it was literally 9:56). No one called, so I called the store. I’m now waiting for them to call me back.
I’m sure this will all work out eventually, it’s just a huge pain that I will have to waste 3 days waiting for a delivery that should have been ONE day. Also, if they just stocked the furniture at stores, we could have rented a truck and picked it up ourselves, saving the sales tax since this store is in OR. Because of the 3 week wait for the items, doing that wasn’t manageable.
At this rate, I could have built her some furniture myself, and I wouldn’t have had to waste 3 days waiting for deliveries.

This review is based solely on the customer service I received. My boyfriend and I came into shop for a new bed and mattress. We just wanted to look around seeing as we hadn’t looked anywhere else so we had nothing to compare to. Once we walked around the sales floor and were approached 4 different times by 4 different people asking us if we needed help (within 5 min) I told them we just wanted to look around. After looking for a little we had a 5^th salesmen approach us and I decided I would ask him to show us the least expensive frame they had to offer since we were on a budget. He took us to the kids section to look at a little girls bed? After we told him we wanted a king (which these beds didn’t come in a king) after that he proceeded to take us to several other beds that were way out of our price range trying to sell us on a better bed. I understand he was just trying to do his job. But when I thanked him and told him we wanted to look a bit more and would let him know if we needed anything I would call him over, he then kept following us (within 5 feet)
He wouldn’t leave us alone after 4 times telling him we just wanted to look. He kept asking me what he could do for us to buy today. And what was my hold back. Well my hold back was HIM! We would have happily purchased if we didn’t feel attacked and chased out of the store. We left feeling overwhelmed and frustrated.
Luckily we went across the street to BedMart and ended up spending over 3,000 and was helped by non pushy and informative salesmen.
So happy I didn’t give my money to Ashley Furniture. If you want to be harassed then this is the place for you!

Written May 18, 2015:
I highly advise you avoid Ashley Furniture. My boyfriend and I went in on May 5, 2015, just to check out some ottomans and coffee tables. I made it known to the sales person that we were still looking around and weren’t ready to commit to anything. We found an ottoman that matched perfectly the couch we had at home, but were still undecided. The sales person said that we could pay for it today and pick it up at the warehouse, but if we changed our minds within 48 hrs there would be no fee and we would get a full refund. As luck would have it, later that day, I found something online (even better than the one in the store) for LESS THAN HALF the price. I called the next day, right when they opened, to cancel my purchase (which I never actually had in my possession) and be done with it. They said it would take 3 – 5 business days for me to have it back in my account (I used debit). All good, right? Nope. Five days go by and I call to check. They now say it could take 5 to 7 days. I call on the 7^th day. They say it could take 14 days. WTF? I call my bank (BoA) and they check to see what’s going on on their end. They can’t find ANY evidence that the money had been refunded from Ashley. Nothing. I filed a claims report through my bank and my bank credited me the money. After reading all of the other Unilocal reviews regarding Ashley’s lack of scrupulous business dealings, I feel as though I got off pretty luckily. Do yourself a favor and simply STAY AWAY!
Update: It’s now 6÷2÷15 and I STILL haven’t been refunded my money from Ashley. Seriously, stay away! If I could give Zero Stars, I would.

Good product, decent prices, but sales pitches are gimmicks (false claims, seems like most items don’t qualify for discounts), and sales staff is terrible!
From the moment we walked in the sales rep followed us everywhere and regurgitated pitches about stuff we were not interested in. The sales rep didn’t seem to know anything about the products, he would just read the labels.

I should have read the reviews before buying from this Ashley Furniture store. I dropped in here to shop and pretty quickly picked out a queen size bed and matching chest. The sales guy I worked with seemed very friendly and all was going well until after he had run my credit card… I noticed that he snuck a $ 300 protection plan onto the bill. When I asked what it was and asked him to remove it, he apologized for going through the math too quickly (almost tauntingly, as if I was slow for not being able to keep up as he rambled off the list of options and charges.) He refunded the money… but I left the store wondering about all the other customers that could be charged without explicitly agreeing to purchase the plan. Not okay.
Today my furniture was scheduled for delivery, and after the date and time was confirmed, no one showed up. I called, and was told I would get a call back. Nope. I called again and after being placed on hold several times, found out that the driver put the wrong bed on the truck. Go figure. So I am now expecting a call back to reschedule. If I don’t get that call, I’m almost certainly going to cancel my order.
I really like the furniture too… but dang, it’s getting difficult to justify supporting this mess of a store.
Update: I called to cancel the order. I was reminded that part of the agreement I signed (and YES I am going to be much more careful with such agreements in the future) is that there are no refunds after 48 hours from the time the order is placed. So they can postpone delivery indefinitely, hold onto my payment, and my bedroom will meanwhile remain unfurnished. How is this legal?

Their sales people are vey pushy and rude. Worse than a used car sales person. The manager is horrible as well. No wonder they don’t get customer. Go to MOR furniture instead.