Arrow Sanitary Service

Just a word of recommendation, if this company forgets to pick up your garbage, which they have done several times in the past for our entire neighborhood, call them within 24 hrs. or else they will charge you, as I was informed by the dispatcher, an additional $ 7.00 to each home owner to come out and pick up your garbage. I say this because they recently failed to pick up our garbage for five straight days. I called them every other day, and they assured they were picking it up the following day. I was rewarded for my efforts of looking after my neighbors and I by having everyone else’s garbage picked up but mine. So much for trying to follow the company policies with this sleazy outfit.

Disappointingly inconsistent service from these folks. Trash pileups and unhappy tenants make this company extremely difficult to recommend.

Been in the nghd they cover for over a year and the pick up guys are pretty friendly and the customer service folks are great to talk with.
They do a good job, I never find spilled items or left overs that fall out of the buckets.
I am knocking 1 star as today I watched the compost pick up guy come by and pick up the big bin but left the medium sized garbage can marked compost all over it. I’ve used this a dozen times over the past year with no issue but I know why he skipped… he was eating his breakfast. Just didn’t want to get out and lift it up.
I flagged him down to come back and we took care of it but felt I got a good amount of attitude from someone not doing his job.
By the way I do find it ridiculous that someone 1 starred them for picking up trash every 2 weeks when it is a city wide ordinance that they have absolutely no control over. Talk about taking it out on the wrong person… «I don’t care about reason or fact I’m just gonna yell at you…» What a peach he must be.

I don’t care what the official reason is, this company only picks up trash once every two weeks. This is a health hazard and also encourages people to dispose of waste in the recycling bin. Customers are over-​charged and under-​serviced. Failing grade.

In the City of Portlanda, garbage collecting is a monopoly designated by neighborhood. In da ‘hood all your garbage, recycling and compost are belong to them. So theoretically there is no reason for Unilocal reviewing because customers have no choice. This business also does offer commercial, drop box and specialty collecting stuff services across the city. This review is not about that.
The employee at his own expense brings a supply of dog biscuits to befriend dogs on the route. Dogs hate mail carriers, package deliverers, door to door nonprofit slalespersons and trash pickerupers. They are protecting their companions and the companion land borders. Trash trucks make a lot of noise, smells, sometimes at off hours, all of which are an anathema to dog animals. This individual is out to reverse that pattern, one dog at a time.
The individual is probably breaking every, every, every rule in every, every book. But if more businesses made breaking rules to provide world class customer service, even delight, a priority, the world would be a better place.
So hey Arrow, be awesome, supply every pickeruper with dog treats!