ARO Appliance Repair Inc

Sergi arrived in the time slot quoted, on a Sat eve and performed the proper diagnostic procedures on our dishwasher so American Home Shield could fix or replace our unit. Turns out the parts are no longer available so next week we will be getting a new dishwasher.
All worked out perfectly, the way it should. Thanks to ARO!

Totally unacceptable service. Do not hire this company. I have tried to get a washing machine repaired through a home warranty service; they have been to my home twice and it’s still not repaired.

Vladimir was polite, on-​time, and extremely knowledgeable about appliances. He diagnosed the problem with my dishwasher, told me when he would be back with the correct parts, and then actually showed up and fixed it. He was efficient and courteous which is important to me because I work from home.
It is clear that the experience people have with this company is technician-​specific, given the split reviews of one-​star and five-​star. Vladimir was great, and gets five stars from me.

Agree with the other reviews. If I could give them 0 I would. They are incredibly rude on the phone, and we have had the same technician come to our house FOUR TIMES now to fix our dryer. Each time he comes out, he makes it worse, blaming the electrical or something else. Had an electrician come out, electrical was fine. Only reason I am stuck with them is because of American Home Shield. Ugh…
Do some research and DO NOT hire these guys to come to your house. Period.

these guys were awesome. contacted AHS (American Home Shield) online on Saturday afternoon for a dishwasher that was dumping water into the floor, and down into the office in the basement. was hoping to go less than a week handwashing dishes with two kids. got a call Monday from ARO, scheduled appt for 11 – 3 the next day. Guy showed up at noon. Courteous, professional, knowledgeable, worked hard. Diagnosed drain pump failure and replaced (had common failure parts with him) within just over 2 hours. Even helped me find some minor rail parts on on the sears website before leaving. Cleaned up completely before leaving. Would absolutely recommend to anyone.

I had a problem with my refrigerator/​freezer. ARO came out to fix it through my AHS warranty. The first thing I had noticed was that the ice maker wasn’t making ice. I had no idea why. The first guy comes from ARO and says that the ice maker is definitely bad, had to order the part. So a week later he comes back with the new ice maker and replaced it. Still, no ice.
By this time I noticed that my freezer wasn’t freezing anymore and my fridge was on the warm side. Called them out again. A new guy comes out. He says my compressor is bad, had to order the part. So a week later he shows up to replace the compressor (nothing was ever wrong with my ice maker). I was in the next room reading and waiting. Took the guy more than three hours to replace the compressor. He said he was almost done and went outside for a bit. While he was out my head started to spin and I felt like I was going to pass out. He was venting the compressor gasses INTO MY HOUSE! I went outside to catch my breath before I passed out, then came back in and opened all my windows. I wonder if he actually went outside to catch his breath. I just wanted him out of my house at this point but I waited patiently for him to finish. He finally finished up and went on his way… Fridge is worse than before. Now it freezes down to –20 for a bit, then thaws completely for a bit in a continuous cycle. Still no ice and I’ve lost all my food in both the freezer and fridge.
After four visits by these clowns I’ve decided to forget the warranty and the $ 250 in deductibles I’ve paid (AHS sent out a second repairman as well, $ 125 each) and pay Sears to come out instead. I definitely don’t recommend these guys!

I have paid multiple appliance companies to fix my dishwasher with no luck. FINALLY, Sergey from ARO came out. He was punctual, polite, and very knowledgeable. He not only solved the problem I had with my dishwasher but fixed other problems that were unrelated to the reason for the service call, solved and repaired an issue with my garbage disposal and cleaned and leveled my dishwasher. I am thrilled with the service he provided and highly recommend!

I just used ARO for gas rangetop repair through my home warranty program. I called them on a Friday before a 3 day holiday and got a Tuesday appt. On Tues, I asked them for an idea on when they might come during their scheduled 1 — 5 window, and I was told 3 – 4. I asked to have the tech call me enroute. Alec, the repair person, called me enroute, very nice, cordial, friendly, professional. He arrived around 2:45pm and was done in 30 minutes. He was very polite in introducing himself, in explaining what had been wrong with the range, and in conversing with me about nonwork stuff. The rangetop is back working superbly, and working with Alec was wonderful.

I agree with the other reviewer in that if I could give them a 0 I would. We moved into a new home with a «warranty» and when the high end oven did not work the warranty company said we had to go with ARO. They came on on the wrong day and when I asked that they come back on the correct day he said it would only take a minute. He said he «calibrated» the oven but I think he did nothing. Our warranty company told us we had to continue working with them or pay out of packet. They came back (2 hours late) spent about 2 minutes and said he had to order a part. 10 days later I have heard nothing.
If your warranty company says you have to use ARO don not waste your time or your $ 75 deductible. call a real repair company!

*****DO NOT USE ARO Appliance Repair*****
What a JOKE! If I could give 0 stars I would! My dishwasher was not working and was giving an error code, so I called my home warranty company. They scheduled an appointment with ARO Appliance Repair. It was a few days before the company could come out, but that wasn’t a big deal. The repair man showed up 40 minutes early, without calling me as they specified they would when they were on their way… again, not a big deal. Then when he came in the house, he opened the door to my dishwasher about 6 inches and then instantly told me that the problem was with my garbage disposal. I asked for more information and he turned on the dishwasher and again got the error code. He then in a rude tone again said, «it is your garbage disposal.» I was confused as to why my garbage disposal would be causing this problem so I asked him to explain more. He went on to tell me, again in a rude tone, «the dishwasher was not installed properly, there is a part missing, so the food from the garbage disposal is going into the dishwasher.» He continued by saying he will not fix it because it is not covered by my warranty. At this point I was very confused, because if my garbage disposal was in fact throwing all the food into the dishwasher, wouldn’t there be food in the dishwasher??? So, I asked him to show me the spot where this missing part would go. He just said in there and pointed at the closed dishwasher and then asked me if I wanted to pay him or the warranty company. I then pulled up the error code on the internet and it specifies that it is a dishwasher pump issue. I showed him, and he just disregarded it and asked me for money. At this point, I did not want him to even touch the dishwasher again since he clearly had no idea what he was doing and I asked him to leave.
I called my warranty company and explained what happened, so they sent out a plumber to check out the garbage disposal. The plumber came out and within a couple minutes was able to laugh and let me know that it was not my garbage disposal, but rather a dishwasher pump. Now that he confirmed what I was thinking, I had to go back to my home warranty company to send out a different company to fix the dishwasher.
A different company came out and, again, in a couple minutes was able to identify that the problem was with the dishwasher pump and had nothing to do with the garbage disposal. They changed the pump and magically now my dishwasher is working.
ARO Appliance Repair has no idea what they are doing when it come to appliances, they are extremely rude, and I would NOT even recommend them to my worst enemy. They are awful! DO NOT USE ARO Appliance Repair!!!