Arnold Bruce & Doerfler

My Satisfaction with ABD has come down in recent years. The attention i get from my agent and the staff there seems not to reflect that they need to consistently earn my business. I had to ask several times to get my policies re-​bid. For commercial lines and personal lines i expect this every year, while if you ask they will do it, i think they don’t play the insurance companies off each other in a way that keeps the bid process competitive. Hearing that a company declined to quote isn’t fun because too much information was shared. Also, the number of companies this place can quote from seems to be practical but not a wide swath of companies. It looks like to improve they could write for more companies to offer more rates and stop sharing the prices between the carriers so companies will actually quote.
For commercial companies they will meet with you and go over your coverage which is nice. I’ve been a little upset as a customer of ABD for a few years, but not quite enough to leave yet. They’ve never been rude or anything, but just a little brief on the amount of work that has been done.
To improve pit all of your carriers against each other and make them give you prices! Don’t let them be lazy. I’d never share prices in an RFP/​BID process between carriers, ABD shouldn’t either.