I live in NH and have been looking for a shop with a good selection and experience with telemark skiing after my local store got out of tele altogether. I checked out their site and ended up ordering a new binding online from Allspeed after talking with them on the phone about it. These guys definitely know their stuff. When the binding came in i brought my skis up to be mounted. Since I lived a couple of hours away, I asked them if they could do it the same day so I wouldn’t have to make two trips. They said no problem and hooked me up in less than an hour. Lo and behold a few weeks later I broke a ski. I needed to replace the skis and swap those new bindings over to new skis. I called on a Sunday and asked if they could help me out that day since it was the only day I could get there. They said absolutely and offered to make the switch while I waited, I ended up buying a new pair of skis from Allspeed and they swapped my bindings over right away. They also gave me a great deal on the skis and re-mount! During the swap, they noticed that my new bindings were broken. They didn’t have the extra parts in stock. Instead of telling me they had to order some and sending me home to wait, they took the parts from a new binding, fixed mine and made sure I was good to go. I can’t say enough about a shop that goes the extra length to help a customer out of a bind. These guys are awesome! They know their stuff and can speak from experience when you ask them questions about gear because they use it. Everyone I’ve worked with at Allspeed either on the phone or in-person has been great. I will absolutely be getting all my tele gear from Allspeed from now on. I only wish i lived a little closer, but they are definitely worth the trip to Portland!
Liam B.
Tu valoración: 5 South Portland, ME
i was riding my bike in downtown portland when i had catastrophic breakdown. i showed up an hour after closing time and just so happened people were still there. they welcomed me right in and couldn’t be more helpful. i could not ask for better service. that is how you know someone loves what they do, when they go out of their way for someone when they don’t have to. i am loyal for life.
Will S.
Tu valoración: 5 Manhattan, NY
I ordered my GT Grade Alloy 10558 cm from these guys and they assembled, tested and shipped my bike for free in less than 24 hours. First, I was stoked just to find a retailer who had a GT Grade 105 in stock, since all of the other retailers I found had it on backorder for months at a time due to the new model’s popularity and solid road tests. Second, I was very satisfied with the fact that the owner and the technician who took my call both called me back personally with status updates on the order, and then again to tell me how much they appreciated my business. Finally, its a great product, and from what I can tell they only carry stuff that they personally recommend, which is a pretty great way to do business. Happy to be the first to give this business a 5 star review(at their new location). Can’t comment on in-store service, as I live several hundred miles away. Thanks guys!