2nd & Madison Dental

I just got back from my first visit and it went great! The cleaning was super gentle, the dentist took her time explaining what she saw on my xrays, and there was no hint of a pressure sale. Parking was easy and free, and they have great hours. I like this place!

Hands down, the best dentist & staff I’ve encountered.
The entire staff is friendly, welcoming, and take the time to explain things in thorough detail.
Their office is modern, clean, and well organized.
Being greeted with a beer before my visit is a small gesture, but says a lot about the thought this staff puts into the experience they provide for their patients.
After having likely one of the worst experiences elsewhere (see: other review), a friend of mine recommended Dr. O’Loughlin to me and dang, I’m glad they did! She took the time to connect with me like a real person and left me feeling more well informed than I’d ever been about my oral health.
Having just had a full mouth x-​ray at «the other dentist» (who misinformed me that insurance would pay for it, when it turned out not to be true)… 2^nd & Madison gave me the same service, but offered to waive my copay.
I’ll be singing their praises and look forward to my next visit. Thanks Dr. O’Loughlin & staff for rocking it!

My experience with 2^nd and Madison Dental has been a lesson in «you get what you pay for». Indeed, the only thing nice I have to say about this clinic is that it’s affordable. I scheduled here despite the fact that I live 3 hours away because even with the drive, it would save me money compared to clinics in my area.
My appointment for a cleaning had been on the books for almost 2 months, but they apparently called me the day before to tell me «our office is actually going to be closed tomorrow». Why they were calling me the day before — not to mention why I had been able to make an appointment in the first place if they were going to be closed – is totally beyond me. I did not get the voicemail, but I DID get a reminder /​confirmation text the day of the appointment and a reminder email exactly one week prior.
So, I showed up to a locked and closed office after a very long drive. Since it was a Friday, there wasn’t an option to try for an appointment the next day and I wasn’t able to get in touch with them until Monday. At that point, the receptionist issued an insincere perfunctory apology followed by a long defense that they had left a voicemail the day before and asked if I wanted to reschedule.
I asked to speak with a manager, but there is no office manager (maybe the reason for the scheduling blunder) and the dentist refused to speak with me, but they offered me free fluoride, (sarcastic YAY!!!) which is obviously inadequate for the huge inconvenience. There was an opportunity to make this right, but apparently the dentist couldn’t be bothered to spend 2 minutes on the phone with me to apologize for my six hours of driving and their office’s bad organizational skills. Remember, their automated system was working better than the humans, so I got a reminder the DAY OF my scheduled visit. I had no reason to believe my appointment was cancelled. They said — get this! — that if I wanted to speak to the dentist? I could come in to the office. Thanks so much, guys!

2^nd & Madison is super DOPE.
Their customer service gives me HOPE.
Their hygienists keep me in the KNOW.
They give honest feedback like a PRO.
They open early and they close LATE,
So I don’t gotta take off work for my dental DATE.
New patient? EASY.
Book online? PEASEY.
Walk downtown? BREEZY.
They give me a toothbrush.
They give me toothpaste.
They give me flosssssss…
Like a BOSS.
2^nd & Madison is so FLY.
See their smart dentist before you DIE.
*drops mic*

One word: AMAZING. They give you wine before your exam!
I had been putting off the dentist for almost 5 years and was so anxious to go in again, but had heard good things about 2^nd & Madison. As soon as I walked in, I felt I had made a good choice.
The front staff was friendly and quick, and soon my X-​rays were finished, the technician asked if I would like a glass of wine or beer before the cleaning! Um, yes!!!
The cleaning itself was the gentlest I have experienced, and the dentist was professional and gave recommendations for dealing with my wisdom teeth within my insurance plan’s coverage.
No surprise bill, they explain your options first and, unlike some offices, don’t push for «advanced» cleanings ($$$) or unnecessary procedures. Also, love how everything is done electronically — you can even book appts online via ZocDoc.
I almost wished my appointment lasted longer. Thanks 2^nd Ave dental!

I’m really impressed with the quality of service and care at 2^nd & Madison. I recently needed a new dentist after three years without one. Not only has the office made the transition simple, they’ve been informative and helpful the whole way. I felt extremely put at ease during my first visit. They breakdown financial information and make it as easy as possible for patients to understand. They answered all my questions without any judgement are a great resource for patients regarding procedure information. The office is clean and easy to get to downtown. I even look forward to going to the dentist now!
Dr. O’Loughlin is communicative, compassionate, and has a great sense of humor. She responds to body language extremely well and anticipates patients needs. I’ve even learned some new things about teeth that no other dentist ever bothered to explain to me!

Went here for the first time today and had an excellent experience. Sarah was very thorough with the cleaning. Always skeptical about going to a new dentist when moving to a new city, but looks like I found the right one. Thank you!

Been dentist «shopping» for years– the search is over!

I recently moved to the Portland area and initially made an appointment with Aspen Dental in Beaverton. Aspen was friendly, however; when I refused the recommended ($ 500) deep clean they refused to provide the insurance covered standard cleaning of my teeth. Although, I am not always the best at flossing (I admit) I have no cavities and my teeth are not that bad. A staff member at Aspen stated to me I am trying to cheat the system and by law cannot provide me treatment other than what was recommended.
I chose to go somewhere else. After checking reviews on Unilocal I found 2^nd & Madison located downtown. All the reviews were great. I called and initially spoke with the front desk staff and I politely filled them in on my previous experience and asked if this was standard. Respectfully I was told that I would have to complete x-​rays again, but at no cost to my insurance (First relief). I was also told that I will be provided recommendations, however, a standard cleaning can be completed during my visit (Second relief). I made the appointment.
I forgot about my appointment. Expecting to receive a penalty or negative feedback for my mistake when calling to apologize and reschedule. Speaking with a different front desk staff member I received a «no problem it happens» when is good time for you to reschedule.
I rescheduled and showed up to my appointment. The front desk process was super quick as I filled out all my information online previously. The wait was less than five minutes in the lobby. The staff member completing my x-​rays was super knowledgeable and seemed to really care about his position.
After x-​rays the dental hygienist came in less than five minutes again. (Unheard from my previous experiences). She was super polite and did not make me feel bad for not coming in as regularly as I should. The questions I asked were answered politely. A teeth cleaning was as comfortable as it possibly could be. She did not rush and my teeth felt great at the end.
I know it’s a long review, but my previous experience made this one even greater. Great job 2^nd & Madison! I will also post this on Unilocal as those reviews helped me locate ya’ll.

Very high tech, clean dental office. Friendly staff & Dr. O’Loughlin is the best dentist ever! I love 2^nd and madison dental!

I am a drag-​the-​hell-​outta-​my-​feet kind of dental patient. It takes a lot of cajoling to get me to schedule a dental appointment. Even worse, the last dental office I was seeing was extreme: they would hound you about everything — they called me once a week for 6 months trying to get me just to schedule a cleaning. I felt like they were trying to squeeze money out of me.
After some brief tooth pain and 2 recommendations for 2^nd & Madison Dental by two coworkers, I scheduled an appointment online. It was very easy and I was even able to input my new patient paperwork online instead of printing it out. I was able to snag a 7AM appointment before work but there were also post-​5pm too (a major selling point to me).
The office is clean, nice, and they have candy. To me, that says they’re realistic and I like that. My co-​workers both saw Dr. O’Loughlin and sung her praises. I saw Dr. Brenden Bell who was a younger guy. While this made me a little nervous at first, Dr. Bell spent so much time with me and was so good at explaining things in layman’s terms.
I will definitely be sticking with this office. They are informative without being pushy or overbearing.

Dr O’Loughlin is knowledgeable, compassionate, and efficient. She answered every question I had about my cleaning and about home care, too. It’s clear when you have a dentist like this what experience can confer: she reads patient body language well and anticipates what people will find unpleasant about a procedure.
Her assistants are also professional and very kind, and I love the office staff too. It’s a clean, welcoming environment, and I even look forward to going!

So far my experience has been daunting. After making my initial new patient appointment (which was very easy) I had to call back 3 different time in order to get them to get my email correct in order to send me the new patient electronic form; by the way my email is just my name.
After getting the new patient intake form, I still had to complete the entire form twice as it wouldn’t accept the stated email, not sure why. I called and they said this just happens sometimes; ok annoying and time consuming but probably out of their control.
On the day of my appointment check in was easy and flawless, however when it came time to review the proposed «treatment plan,» confusion again set in as the information that I previously provided on the online form, and which they had on the printed version of the form was AGAIN not properly imputed into the system by admin. The printout showed me as a cash patient, instead of reflecting my TWO dental insurance coverage plans; that’s a big discrepancy in price to say the least. I was told my admin it would take a while to update the information and was asked if it was ok to email the information later after they updated their system with the information I already provided them; sure no problem. That was 4 days ago and still have not received an email. Hard to recommend this place!
Pros: place is very clean, and there was no wait time, and they are in general friendly plus online booking was very easy. They explanation of what was going on as far as x-​rays and then with the dentist was great, and not overtly pushy.
Cons: Admin and other staff members in my particular case are very inept; I fully understand a mistake or two, but this whole experience has been a comedy of errors with no follow up. ALL staff is very inexperienced and could benefit from oversight from experienced professionals be it admin, or from the hygienists. Dentist did a good job explaining everything however the incompetence of the rest of the staff makes it hard to recommend this place.
I want to like it this place but so far, not so good.

Wine and Dental Work

I had been terrified of the dentist for years and avoided making an appointment.
Dr. O is awesome and put me at ease. She is honest and has a very down to Earth staff. Takes time to explain every little bit of what they are doing.
Added plus– super queer friendly and welcoming environment.

I’ve gone to my fair share of dentists. Some were crooks (telling me I had 10+ cavities) and others were fantastic (same day emergency appointments/​cleanings). 2^nd & Madison falls somewhere in between, from my personal experience.
I chose their dental office because it’s walking distance from work. Kudos to them for having late evening appointments.
I was greeted by the receptionist, took xrays, had my gums checked, consultation with the doc, and teeth cleaning. The entire process was pretty painless. I didn’t feel pressured to buy invisalign or get my teeth whitened.
My only issue is that majority of the staff seem young and inexperienced. My xray technician and dental hygienist seemed to be fresh out of school, and my dental assistant was definitely still in school based on the conversation I had with her. Now, I completely understand the need to employ people so that they can gain experience, but it’s hard to trust someone working on your teeth when you can tell they lack experience.
I did receive a great teeth cleaning from the doc, so for that reason, I’ll be back in 6 months!

This was an amazing experience from start to finish.
I showed up 20 minutes early, and waited no more than 5 minutes in the waiting room, and I didn’t wait at all for the dentist or hygienist after I’d been seated in my room.
The guy doing my x-​rays was polite and made sure I was comfortable. After seeing my face react to the (kind of scary looking) panoramic x-​ray, he said he’d show me how it worked first, so I’d know what I was getting into. I felt he really went the extra mile to make me feel comfortable there.
My hygienist was amazing! I really wish I could remember her name. She was very quick in measuring my gums. When I declined a teeth cleaning for that day, she wasn’t at all phased by it, and didn’t pressure me into it. I winced when she was measuring my gums in a sensitive area, and rather than berating me for not flossing or something, she apologized, and then explained that I salivated a lot in that area, and needed to pay it special attention. Then she showed me exactly how to brush them to do so. She clearly understood I was human and therefore not perfect in the areas of dental health, and rather than being upset with me for doing things incorrectly, she showed me how to do them correctly.
Dr. O’Loughlin was definitely the best dentist I’ve ever met. I’ve always had problems with my front teeth (top and bottom) Cindy was the first person to explain the relationship between my top and bottom teeth. She showed me on the x-​rays the effect it was having on my jaw, and why my top teeth have chipped in the past. I feel like she gave me the education necessary to make my own decisions about my teeth rather than suggesting something heavily with just a «Professional Opinion» to back it up. She gave me facts and she gave me options, and she left it at that. No pressure, just a genuine care for patients, and a genuine care for dental health.
Finally, the front desk. They handled everything perfectly. They assured me going in, that they wouldn’t be doing anything I’d pay out of pocket for without asking me first. They called my insurance company while I was in the chair to get an understanding of my coverage (something I’ve typically had to do myself for other dentist offices) When scheduling my next appointment, they kept in mind when my insurance would allow me to return cost free. When I left I was reminded that everything was covered by my insurance for that day. It’s just a nice feeling.
Somehow this office found a kind, knowledgeable, hardworking person for every position available, people who made my experience exceptional in every way from start to finish. I appreciate it. Give them your business.

There is only one word that describe this Dental Office and their staff — «Exceptional» by far this was my best dental office visit ever. If you want superior dental experience I would HIGHLY suggest you visit this office; you won’t be disappointed :)

Wonderful experience! I am so glad I switched from my old dentist to 2^nd & Madison. Their staff is kind, and they found problems my other dentist never mentioned. I can tell a difference in the health of my teeth after having my treatments and cleanings here. So so happy to now call this my regular dental office!

As I was leaving my appointment at 2^nd & Madison Dental, I received a voicemail from the respected dental office in my neighborhood at which I’d left my contact information a week prior, inquiring about new patient appointments. They offered me an appointment for 4 months in the future.
Yeah, so, about that…
2^nd & Madison got me in within 2 days of my call. The office is bright, clean, and relaxing. They offer complimentary candy and ice water. CANDY! The staff are courteous and efficient, and Dr O’Loughlin (who introduced herself as Cindy — so cool!) was friendly, gentle, and not condescending in the least. She was the most thorough and informative DMD I’ve seen in ages. Quick x-​ray, exam and an excellent cleaning by Taylor, and I was out the door. Super pleased by the whole painless experience. I guess it doesn’t hurt that my toofs appear to be genetically superior and have never had a cavity despite my chronic CANDY! obsession — but I didn’t tear up even slightly during any of the mouth spelunking. That’s impressive.
There are very few places that make me wish I could add a 6^th star…
A few days after my appointment, as I ran over to pick up my (complimentary) custom molded bleaching trays after work, I hadn’t realized that 2^nd & Mad closes at 5 on Fridays rather than 7. It was 630. As I was walking away, Cindy saw me unlocking my bike, ran over and opened the door, and was totally happy to grab my stuff for me. What a great lady and a great dental office. I’m telling all my friends to go here. Hell, I’d even tell enemies, cuz dental health is important.