Mattress Firm Clearance

I had a great experience buying my new mattress. Many thanks to kathy for all the help. She was very helpful and knowledgable. Fully reccomend.

Okay. I need a mattress and this location is less than a mile from my house. Very pleasant young woman asks if she can help me. «Yes. I need a really, really firm mattress that is really, really cheap!» Her response, are you sure you want a firm mattress. Yes. Well why. Oh, because I have a bad back. She comes back with who told you you need a firm mattress. Okay, my doctor. Can you show me what you have. Her: well you see many people think they need firm which actually just puts pressure on your body. Me. Okay, I want a firm mattress. Can I see what you have. Her: turns and continues with her diatribe about firm mattresses. Me: are you really going to continue like this. Her: yes. Me. Thank you, have a nice day. Geez! At age 60+ I know what I want and it isn’t some whipper snapper forcing her opinions on me. They just lost a sale.
To this store’s credit, I did receive a very nice note of apology, along with a viable way to purchase from them without going to that store again. Thank you.
Must add that I think it admirable when a sales professional gives you the benefit of their knowledge and expertise. This is what makes for good customer service. However, when the sales «un-​professional» speaks down to you as if you are an errant child wanting to purchase something they don’t think you should have, and when they belabor the point by going on and on; well now you’ve lost that person’s business.