Enterprise Rent-A-Car

great customer service!

I rented a car from Bayshore they were extremely helpful and efficient. I would highly recommend using them again. The car I rented was clean and new all in all it was a very good experience. Everyone was very professional and prompt.

Reserved a minivan for a trip. Got a confirmation of the reservation. They didn’t have no minivans when we wanted to pick it up. They never called us to let us know they was out of minivans. They told us we could have a minivan around 10 o’clock our reservation was for 7:30. We could not wait around for the minivan. They gave us the 12 passenger van and they did discounted but that’s not what we wanted. I feel you shouldn’t make reservations for things you do not have. If you do make a reservations for this place call the day before to make sure they have what you want.

I had a very good experience with the Bayshore Enterprise location. They came and picked me up which was an awesome experience. I came in to rent a cargo van and they were prompt and professional. There was a hiccup with the full size cargo vans being out of stock but with clear and consistent communication we were able to work it out with no future problems. I can say the staff really went above and beyond to make sure I was satisfied. Thanks Enterprise.

Excellent service. Fast checking and checkout.
Friendly and professional attendants.
Car was clean and no mechanically problems.
Definitely rent again from this location.

This location is very under staffed and you can expect long wait times. In addition, if you travel frequently do not expect any of the normal perks that comes with loyalty. Do not expect decent customer service only ways to delay the process and hold you up. Even after making my reservation online I still spent an hour here and still do not have a vehicle.

I called Monday (3÷23÷15) morning at 7:30 am when they opened to schedule a pick-​up at my home. I had already pre-​reserved a car. My car didn’t start that morning, I had to get it towed and I needed a rental to get to work. They told be it would take an hour to get picked up, when I only live 10 minutes away. I was not excited about this but I accepted it. At 8:45 am when no one has shown up I call again. I explain I’ve been waiting for over an hour and wanted a status of my pick-​up, r they put me on hold. A different person answers and I explain again and they transfer me to a third person where I have to explain again. I’m ready to lose it but I remain calm. They tell me they can’t get a hold of the driver but as soon as they do they will call me back. At almost 9am I receive a call back that the driver is on his way. When the driver drops me off at their office it was total chaos. I had to wait another 30 minutes before I can be helped. It was not a good experience to say the least. When they pick you up they should do everything for you at that time and send you on your way… Especially if you started the process with them at 7:30 in the morning and it’s now 9:30. To put the icing on the cake I think I got the ugliest car they had.

I recently rented from this location on a Saturday morning. They are only open 9 – 12 on Saturday so I began calling at 8:50 AM to see if it would be possible for them to «pick me up» as they so often advertise.
I called for 2 hours straight with nobody ever answering the phone. I finally had to take a cab from the hotel, which was very annoying given their longtime advertising slogan of «pick Enterprise, we’ll pick you up».
Upon arrival I saw why they don’t answer the phones. The line was 12 people deep and every customer in line looked like they were going through a similarly terrible experience. It took me about an hour and a half to finally get through line and into a car. I think I got a free upgrade on the car because it was all they had on site, but I cared more about timely service as advertised than I did about the make and model of my rental.
In summation, it looks like this place needs to either have longer weekend hours, more staff, or both.

This location was a pleasure to rent from. Not only did they have vehicles on-​site immediately (unlike some competitors I checked with) but their staff had a phenomenal overall attitude.
As soon as I entered the location a representative (Andrew) came out from behind the counter to greet me. Andrew was extremely polite & professional. He processed my reservation quickly and I was on my way in only a matter of minutes! This can be crucial for times when you need a vehicle A.S.A.P.
Another big plus about this location is that they will bring you back to a local location (your home, etc…) When I returned the vehicle I didn’t even wait 2 minutes before somebody was leading me to another vehicle to drive me home. The gentleman who drove me was extremely polite & professional.
I will definitely be renting from this location in the future and also recommending to local friends :)