Benjamin Franklin Plumbing

First, let me say the people were great. Carlos, who came to my house was courteous and clean and even put booties over his shoes before he came in. He explained everything thoroughly and professionally.
Now the bad stuff. They say they don’t charge a service charge, but that is what it is. They charge $ 79 or $ 59 just to come to your house to «give you quotes and see what the problem is». I was bowled over by the estimate for a simple garbage disposal replacement. Started at $ 507 for the ½ horsepower one and $ 800+ for the ¾hp and $ 1,008+ for the 1hp. I told him that was just ridiculous and I thanked him for his time and I paid my $ 59 and asked him to leave. He tried to work with me by saying they could install if I went out and bought the garbage disposal and any related parts. But that was going to be a minimum of $ 225 just to install. Probably about an hours worth of work. He offered to come back and do the job if I changed my mind without having to pay the $ 59 again. No thank you. I found another plumber who will do the entire job with a ½hp new garbage disposal inluded for $ 175-​$ 200. $ 200 is much better than over $ 500 for Benjamin Franklin’s ½ hp garbage disposal with installation.

I mistakenly posted my review to a local Benjamin Franklin not in my area. I didn’t do business with this local plumber, however, Benjamin Franklin is still the parent company of the scammers who tried to take me over in Orlando. I adjusted my review to help the local business, however, the business is ultimately still a part of the Benjamin Franklin Plumbing network. If these people are honest and their parent company isn’t, then, it ruins the brands reputation as a whole. The local management said that they are a separate company and they claim to be honest and trustworthy. As it stands Benjamin Franklin Plumbing is the name of the parent company. They are responsible for the brands reputation. I wouldn’t recommend a business affiliated with scammers elsewhere.

Benjamin Franklin is a very professional company and I would recommend them. They are knowledgeable, efficient, and their customer service is outstanding. I would definitely call them again for my plumbing needs.

Ty is exceptional! He is knowledgeable and educates his clients, he is always courteous and respectful and he is thoughtful in recommendations for work to be done. We have been lucky enough to have Ty as our service guru for 4 years. I so highly recommend him!

from my experience this company is first-​rate. from the initial telephone conversation to the plumber, aaron, who came to do the job, everything was fully explained, clear and options were given regarding my particular problem. frankly, I chose the least expensive option hoping that it would work, although other more expensive and more certain options were also offered to fix the problem. in my case, aaron had to upgrade work done previously by another plumber which did not solve the problem. aaron’s modification seems to have worked. he was communicative and very professional and clean-​up was neat and tidy. the fee is fixed per schedule which we agreed to in advance, eliminating the uncertainties with time/​labor. by the way, they came within one day of calling (this was not an emergency), and they even came earlier in the day than planned, having called and received my approval first.
all positives and yes, i would have aaron come out again.

The plumber John that showed up was incredibly knowledgeable. He was able to serve my plumbing needs. I was already impressed, but John refused to stop impressing me. He went outside of his realm as a plumber and set up my home network, changed my breaks on my car, repaired my leaking ceiling, counseled my fiancé and I’s failing relationship (We’ve never been so happy). I was tempted to provide a 4 star review for John’s service because no matter what John’s ass crack never showed up once during the entire visit. I feel that I was robbed from the full experience. Other then that I’d highly recommend this company.

Excellent follow up, timely, knowledgeable a d professional.

Service was spectacular. Everything was explained in detail, no hidden fees or charges. Very upfront. John was great, very knowledgeable and thorough. Would highly recommend.

Great service team, professional and on time. Honest with service and pricing.

We’ve used Ben Franklin for many years. We recently had a water leak in the ceiling which flooded the dining room. Carlos from Ben Franklin in Port St Lucie was at the house within 2 hours of our call, identified and rectified the problem within 30 minutes and did an outstanding job. Carlos not only knew his job but also was courteous and professional.