The UPS Store

I would give ZERO stars if that was an option! My family was trying to send me a package with a family heirloom to Austin, TX. My mother went to this location and read the address out loud and provided a Post-​it with the address written out to the associate. The associate didn’t pay attention and wrote in «3000» instead of «300» for the mailing address and my package went to the wrong house! After my family figured out what happen to notify the store, the associate AND the manager just gave my family and I the run-​around story.
Thankfully the wrong resident that signed for my package was honest and CALLED ME explaining she had my package. I WENT TO THE WOMAN’S HOUSE TO PICK UP MY OWN PACKAGE because UPS was TRYING to pick it up and send it back to Florida. NEVER AGAIN WILL I USE UPS. I’ve always favored FedEx more then UPS and this incident just confirmed it. And after all that this store didn’t even reimburse my family and that’s the least they could’ve done.

I go here often because it is convenient for me. I always get speedy service, never have to wait. The people that work here could definitely improve their customer service and people skills. I hardly see smiles and people seem monotone. Recently I called to ask about a tracking number. The lady helping me knew I was writing down numbers, and she continued to talk as fast as the micro machines man. When I asked her to slow down she seemed annoyed.