Channel Islands DO It Best Hardware

Tim was super helpful!!! Spent time with me over tedious detail. Went back-​and-​forth trying to find two perfect screws for my license plate. Very patient with this auto dummy. Appreciate the good service!

Ok so I went in and asked for help to buy a new nozzle and screen assembly for my sink. The women working didn’t have time so the man working helped me find the right part. As I went to check out it was the same female who acted like she was too good to help me. I paid in cash cause it was a $ 2 item. I asked her to please put it in a bag, she wasn’t at first. When she went to hand me the bag she intentionally moved it away from me, and dropped it on the counter. The nasty look on her face as she said next was very condescending. Unfortunately I will not be spending money here again. I loved this little store over places like Lowe’s and home Depot, but I also prefer customer service over convenience.

Worst experience I have had getting a key made. The lady was very rude and made us feel extremely rushed. My elderly mother who recently cut her hand on her key wanted to get a bigger key that had some cushion. She asked to get a key made and the lady made it very promptly but seem to get upset when we told her we may want an additional key that was easier to open the door with. One that was wider or perhaps had rubber on it. She showed us these thin rubber tags you could add to the top of the key and rushed off somewhere. Not her good customer service. Next time I want to purchase something I will thing twice before giving my money to rude people who don’t care about the needs of there customers who keep them in business. I give two stars for the nice man behind the register.

Awesome staff and a great location! Don’t shop at Lowe’s or Home Depot when you could support the local community by shopping here!

One star for great customer service personnel, another for wide selection and third for being a local business we try to support. I witnessed something here that literally made me gasp. I watched the store manager/​owner cut the coupons out of the local ad that is placed in the rack at the store entrance. I couldn’t believe what I was seeing. Desperate enough to cut out coupons to prevent your customers from using them? I tried to see what the coupon was worth, however every single ad on the rack had the coupon cut out. Shame on you!

What I love about the folks who run this hardware store is their interest in helping the customer. From the cashier to the staff working the floor, if you’ve got a question about a home repair issue, there is an expert there to address it.
I’ve been in several times over the last few years seeking help and advice on various home repair issues. Most recently, I was looking into drain cleaning solutions that you could do before calling the plumber. I was ready and willing to plunk down some serious money on some «heavy gear» when the owner informed me that what I was about to buy was probably overkill. He directed me to a solution I hadn’t even thought of that was a fraction of the price.
Now think about that. He could have just let me buy the much more expensive product. He would have made more money from it. But instead, he directed me to something simpler and far less expensive. Who does that?
The big chain stores like Lowes carry far, far more stuff than Do It Best. That’s true. But in the last several years, I’ve always been able to find what I needed at Do It Best. Best of all, IMHO, the staff and the friendly advice can’t be beat.

My husband and I always like to buy local when we can so we buy our hardware and garden type items at this store whenever we can. Today our barbecue went out just as we were planning to get ready for a large group to come over this afternoon for a barbecue meal so we were panicking about needing to get a new one and how could we do it in time before the guests arrived, assuming we would need to put it together. Well, we went to Channel Islands DO it Best and they had very nice barbecues on sale for the Labor Day weekend AND there was no sales tax today on the Weber grills! And the best part of all is that they delivered it all set up within a half an hour and took our old one away! They made our day and we will continue to shop at this store on a regular basis. All of their staff is very friendly, knowledgeable and helpful (unlike the Big Box stores like Lowes and Home Depot — it’s hard to even find someone to help you and if you do, they don’t know a lot about their products!)! And now off to start cooking up some ribs and tri-​tip on this great new barbecue! Thanks to Channel Islands DO it Best and their team!

This store is conveniently located in the west end of oxnard, the nearest home improvement store is about 8 miles away, convenience is why I shop here. Came to get some cutoff discs for a welding hobby I picked up and sadly could not find any. There was alot of empty spaces for where the items would be stocked. AS I am walking up to the counter to check stock the cashier is talking to other customers using some innapropriate language I decided to walk out instead since I was with my 1 ½ year old an repeats everything she hears. The prices are higher than most comparable stores but carry other specialty items you won’t find anywhere else like bolts and nuts of all sizes, which have helped me out in a pinch when I have a project and need a specific piece. Last time I went I needed some parts to fix shower fixtures and one of the associates was very knowledgeable and explained to me how to replace the pieced step by step he also answered other questions I had from an unrelated topic. This time around he was not there. 3 stars due to not keeping stock and the foul language (not the first time I hear the man speak in such a way)

So i never go in there to actually buy supplies, i walk in there sometimes to get some ice cream! Yes you can buy ice cream as you shop, it’s right by the the door. As for me writing this, this goes to Raymond, the cashier ! Wow, i have never meet someone soo happy before and making people laugh as he rings them up! & such a great sense of humor! If you need anything ask raymond! (:
The reason for 4 stars instead of 5, is cause i actually dont buy any supplies there; just ice cream. (:

Nice little store. However, I asked for a certain size drill bit and was given the wrong one by an employee. I went back to get the correct one and they would not take the wrong item back. I was not very pleased. Will not be back because of that.

Went in looking for tools to fix a cracked pipe. The guys went step by step with the material in hand illustrating the process. This was the best service I received from a home improvement store. They really know there stuff! Thank you!!!

This is my first choice for anything. including cleaning products. I feel like the staff is part of my family! They are wonderful and helpful

This hardware store is small but big enough to have on stock most home projects. They beat Home Depot and Lowe’s in the service department. The are very friendly.

I decided to go to this hardware store instead of Lowes or Home Depot to buy some Gorilla Glue and to check out their stock. No complaints about their inventory, but their customer service sucks. I’ve worked retail sales and retail management and this is the worst CS I’ve ever had. No greeting upon entering the store. Store employees walking right by me-​no acknowledgment what-​so-​ever. I had to ask the cashier where the glue was — as she was walking away from the register– she looked at me, said, «Aisle 4» and kept on walking. When I got to the register, she chatted up the customer before me, didn’t greet me when it was my turn, started a conversation w the customer after me, and when I said, «Thank you» she kept right on talking to the other customer. Rude! Will not be going back there again!

Close by and handy if you need some small items. A little more pricey then many, but it is right in the neighborhood and is clean and well organized

Why 5 stars? High 5 for «John». He was so helpful in answering our toilet lever repair & kitchen faucet problem. Hubby & I are not plumbers. John did not make us feel stupid when we ask questions. He was 110 times better than that employee at Oxnard Lowe’s plumbing section. He even recommended Tim if we have further questions about our kitchen faucet. Definitely, will come back here again. Thank you, John!
Update: my hubby replaced our old toilet lever recommended by John & our toilet is working great! Happy flushing! Lol! :)

The staff here is amazingly helpful! I have come here for the past 3 years to look at all the supplies and now that I am a homeowner I’m able to expand my visits beyond the garden department! If I have a question on how to install something they are willing to set time aside to explain how to install or repair the problem.

I’m pretty inept in the home repairs department, but the folks at Do It Best answer my questions, find the stuff I need and give me very good instruction on how to get the job done.
They’re friendly, knowledgeable and patient. Prices are good and the information they dispense is priceless.

These people are awesome! They are friendly and knowledgeable and will help you find what you are looking for and save money.
This guy John helped me find water hoses and sprayer when I went in and helped me order a shopping cart while I was there. The cashier proceeded to inform me that I get military discount when I showed my I.D. and my overall experience was superb. I’ll make sure to go there for any home needs from now on.

Not a fan of the big boys like Home Depot & Lowes, then I’ve got a store for you.[1] Our local Do It Best store offers convenience, a wide variety of products for the professional, as well as the physically & technically-​challenged do it yourselfer.[2] What makes this place superior to other stores that I’ve visited, though, is its personnel. By far, this is the best-​staffed & most accommodating store that I’ve ever patronized.[3]
Please support this store — I love it!
Photos:
Footnotes:
[1] I can’t hate Lowes, though. After all, they do sponsor the Jimmy Johnson #48 NASCAR race team.
[2] Take a guess of whom I speak.
[3] There can never be too much assistance at a do it yourself place.