Kirkus Aire, Inc

Called on a Friday regarding an iced up a/​c unit. Was told to turn fan to the «on» position so it could defrost. Home is a vacation rental. Tech diagnosed problem as a clogged air filter. Didn’t call me but left a phone message for the tenant to pick up a filter because they didn’t have the correct size on the truck. Really? I called looking for results and insisted they get a filter and install it and NEVER call the tenant. Turns out they had written down the wrong number anyway. Really? Was told they would have a filter by Monday the latest. No good — get the job done right and do it now. A week later I visited the rental and found the fan was still in the «on» position and had not been returned to «Auto». Really? Just what is it you get right? Glad they were honest about the assessment but would never used this company again. Too many mistakes.