Payless Car Rental

I’ve used Payless all over the US for years, and they’ve been great to me… Great cars, cheap prices.
Unfortunately, I had my first bad experience. After my personal vehicle had a transmission failure, I needed a rental for the week, and decided to use my trusty go-​to… Payless.
I called to confirm that they had cars available, and their operating hours (closing at 3pm on a Sunday), and took an Über to go get my rental. Showing up at 1:50pm, I find the lights off and doors locked. The sign on the door said to call «Scotty», and after 7 unanswered calls and 40 minutes of standing in their parking lot in the 90 degree sun, Scotty called me back, and agreed to eschew his «time by the pool» to do his job.
He eventually shows up, and I pick out a vehicle. Go to do paperwork and he informs me that I need a credit (not debit) card. I’ve rented from 7 other Payless locations in the past and the usual is a $ 300 deposit, and I’m on my way. I don’t believe in credit, and thus only pay in cash or debit.
Scotty says «sorry, can’t help ya», and ushers me out the door, with no ride, or other transportation… And tells me to call a cab for the hour long ride I needed to take.
Unless you like sitting in the hot sun because a business owner decides swimming in a pool is more important than running his business, I’d rent elsewhere. Doubly true if you are like me and want to pay upfront for services instead of using credit.

We reserved a car at this Port Canaveral location prior to our cruise. Once we debarked, we called the office and Jason informed us that a shuttle was at the location. Sure enough, the shuttle was waiting and we were quickly whisked away to the rental car location, less than 15 minutes away. The person at the counter, Jason, asked for our name and quickly proceeded to secure our car for us. When l checked into the location, a Unilocal banner came up informing me that l was eligible for a 5% discount on our rental. Jason gave us a class upgrade instead from compact to economy. We got a Kia Soul, which was roomy enough for the three of us. Jason explained everything to us, walked us out to the car while we checked for any prior damages before we drove off. Payless was open from 7am-5:30pm on this day. We reserved the car for our day trip to Kennedy Space Center, which was 20 minutes away. Before returning the car, we made a pit stop at the local Walmart and Dollar Tree to pick up some goodies before going back on the ship. The total cost for the car (including replacing the gas we used before returning it) was around $ 35. Not bad. When we returned the car, Jason was going to take is back to the port so that we wouldn’t have to wait long, but the shuttle driver arrived just in time and took us back. They were pleasant on our drive to and from the port and we gladly tipped them. Will definitely be using Payless in this area again.

Horrible service. We used them for our cruise. Check in fine. When we came back, they told us the driver was coming right back. They left people who just finished checking in board the shuttle and we were forced to wait again, even longer. Now a 40 min wait to get a shuttle to take us back to the ship. Do not use them. They are not reliable.

I would like to give a thumbs up to Payless Car Rental at Port Canaveral. I found it necessary to rent a car when both of ours broke down at the same time. Initially I chose Payless because you actually talk to a PERSON AT THAT LOCATION when you call their phone number. The customer service was great, the price was competitive and there were no additional charges made to my card after I returned the vehicle. All in all it was a great experience.

The key do is always be polite and treat people with respect.
Scotty is the man! The rental was straight forward, was able to give us discounts and was super friendly to us. We had a great experience with this place and i highly recommend it for all the cruisers out there.
oh yeah! shout out to our driver.(forgot his name) he was also super awesome!

Bottom line: You Payless because you get less or nothing.
I rented 4 vans from this rental place two weeks out and everything seemed fine.
Until, I spoke with the owner of the business 2 days before. He was the rudest business owner I’ve ever spoke to in 17 years of renting cars.
We were driving the vans to Alabama and he said we can not do that and blamed it on me when he never let us know up front there were restrictions on driving the vehicle.
Two people heard him speaking on the phone with me they were all shocked at his rudeness, cutting me off before I could finish a sentence. and I wish I would of recorded it so everyone could hear his pride and arrogance as a business owner.
Do not go to this business the price seemed cheap up front but he wanted to Nickel and dime me for extra drivers too until he dropped the bomb of we can’t even drive the vans to Alabama.
He put me in a major Bind to find 4 vans two days before we leave. Thankfully other car rental places run normal business practices.
Prices: Cheap upfront, then upcharged
Customer Service: Extremely Poor.
Van Quality: Unknown
Consistency: 0 out of 10 Changed there hours of operation from 9 – 5 instead of 7 – 7.
I have rented from payless in Denver Colorado and had a great experience. It’s the owner.
My Customer Reservation number is ML5004. The owner is lying in his comment. below. Shows his Buisness practices are terrible.

I have been renting cars for many years and never had such a pleasant experience as i have with Payless Car Rental in Port Canaveral. The staff goes out of there way to not only make sure that your rental experience with them is excellent, smooth, and trouble free, but they also make sure your whole experience in the Space Coast is perfect! They take there time with you to give you personal recommendations and the personal touch is really something that keeps customers coming back! The vehicles are always clean and fueled up which i love! Keep up the excellent work guys!

Great Service. Rented from this location on 12÷17÷14 during a stop on my cruise. Pick up and drop off was extremely quick. Car was in good condition, rates were the best we found. Diffidently would recommend.

Excellent service! Everything was smooth and perfect from the time we got off the boat to the time we got in the car. The shuttle picked us up and we got exactly the car that we wanted. The staff were very friendly and knowledgeable about the area. I could’ve asked for a better afternoon to drive around Florida in a convertible. When I go back I will definitely be using Payless again.

I had a good deal and the service was awesome. Don’t listen to others and give this place a try.