Chili’s Grill & Bar

This Chili’s seems well managed on the surface, but you quickly discover that it is not. We’ve been here quite a few times and had similar experiences each time. We’ve usually been seated fairly quickly but once it’s time to be served, the experience goes to crap. We consistently have to wait a while before we are even greeted by our server. The food always takes a while to come out, longer than it should. The food quality is hit or miss. The servers are not too friendly, but not rude. Overall, you can expect a below average dining experience, even lower than what you’d normally expect from eating at a Chili’s restaurant.

Well this is the worst experience I’ve ever had at a restaurant! If I could give this a 0 stars I would! When we arrived, we had to wait for a booth to be cleaned before we could be seated. To be able to look at the menu I had to pull the pages apart. This should of been enough to tell me how downhill this place has gone. The waitress came over and we placed our drink and food order at the same time. When my daughter requested the kids mac and cheese over the regular version, she started arguing with us. «You cannot substitute for a kids anything», we eat at this chilis about 4 –6 times a month, we always do this! We tried nicely to explain this, she said «I’ll talk to the chef». She brought us our appetizer and waters. After 20 minute wait, she brought us our bar drinks. The Bloody Mary was missing the olives and celery. My husband, frustrated already due to the long wait, said «this is missing the garnishments». She had no clue, she asked «if he wished to have remade?», his response was no. He told her, It took way to long to get the first drinks. He asked her to take it back and remove from the bill. 5 minutes later the manager comes over. Apologized for the long wait and mess up. Told us he would take care of us for the evening. Then with the waitress by his side, told us the waitress accused my husband of cussing her out and dropping the F bomb repeatedly. Then the waitress asked to be transferred from our area. At this point were all pissed and embarrassed! We sat there another 5 minutes requested the check and left without eating. The manager comp’d everything since we had touched anything. I did explain to the manager that she was argumentative from the beginning and NO ONE CUSSED AT HER! He could of cared less. WILL NEVER EAT AT THIS RESTAURANT AGAIN! Disappointed with this place is an understatement! Crystal is a horrible waitress and a pretty damn good liar. Crystal, grow the F$@k up!!!

Don’t listen to other reviews. Some people just can’t be satisfied, and only leave reviews bashing places. Trust me this is the best chain restaurant in pooler. No place is perfect, but chilis does their best to fix their mistakes. I have never had a problem here, unlike Logans or cheddars. The Buffalo wings are the best. Better than Buffalo Wild Wings I think. Every time I order a steak it is always cooked to medium rare perfection. The wait staff is always friendly to me, and I’m friendly back. I always leave a very generous tip. Perhaps other reviewers have nasty attitudes which in turn makes the servers have nasty attitudes.

Just hopped off 95 for some dinner. You’d think you could rely on a chain restaurant, considering they have a set system handed down from corporate. This place has a couple loose screws. Server got our drinks quickly with a refill close behind, chips and salsa as well. When it came time to order our server looked at my girlfriend as if she had two heads. Once we got our orders in we didn’t see our server until he delivered the food. He sat down a plate of enchiladas, black beans, and rice. Clearly all have been microwaved the tortilla shells were tough and rubber throughout and hard at the ends. The edge of the plate had burnt on bean sauce that couldn’t be whipped off with a wet napkin. This was the dirtiest plate I’ve ever seen. My plate was shrimp tacos a scoop of rice and cup of black beans. Everything was cold. The shrimp was over cooked and rubbery. Seemed like the whole plate was taken out of the fridge. Server never came back to ask how the food was so we flagged down another server and asked if it was supposed to be cold and it wasn’t. She took it back saying they will get it fixed. No apologies. Our server came back after a minute or two and said it was being fixed. I had lost my appetite by then and told him I didn’t want it anymore. He simply said okay and ran off with nothing to say and no apologies. Waited for my girlfriend to finish her plate paid the check at the on table kiosk after the discount was made to the check and left. He didn’t deserve the $ 2 we left for tip. We do not recommend this place at all.

I must say that I am highly disappointed in this place. The last few times that we have been here, there have been some big problems. First and foremost, our appetizers came out burnt and warm. You could tell that they were sitting in the window for quite some time. Secondly, I waited 15 minutes for my first beer and almost the same for my second… the excuse being that the bar is backed up. Now I’m not a genius, but obviously the management doesn’t know how to manage here. So onto our food. My wife and I both bordered the skillet steak meals, which looked awesome in the picture. However, what we got looked like something my dog wouldn’t eat. I ordered my steak Med. Rare, and when I cut into it, it was raw, not even rare. So I checked another section and it was the same. So I brought it up to the waiter and he said that he would get me another one and apologized profusely. The manager brought out the plate and I noticed it was the same steak with the same cut marks and piece cut off. I immediately asked him if this was the same steak, and his reply was yes, «that’s how we do it here». As he walked away, my daughter and wife saw him look at our server and swipe his hands together in a cleaning motion and smile. Not sure what is going on here, but I’ll say this, we won’t be back to this place ever again.

Being that this is my third time being here I hoped to have a different experience than the last two. Well I was dead wrong. At first glance this seems like a nice clean establishment, until you take a look into the details. The waitresses do not know the menu, I have witnessed one woman read off the menu to the customer. Service horrible, food below average, cleanliness will make you want to vomit. Take your money and head to one of the other restaurants in Pooler. I can’t even pretend like this chilies is decent.

I’m so sorry so many of you didn’t have a good experience but I did! I was greeted right away by the super nice host but I will say once seated at the bar we did wait awhile to be greeted. No worries, the two bartenders made up for that with their happy hour knowledge & those great $ 5 presidente margaritas. Not too sweet & sugary like most. blah. Nice & tart with a Tad hint of sweetness to really go with that tequila. Yum. I ordered my chicken & carnita fajitas & enjoyed them as usual. LIME marinated chicken & pork topped with cilantro, onions, peppers…& all the rest of the traditional fajita fixings. I personally think Chili’s is better than some of these «so called authentic» Mexican spots that rip ppl off. Now I definitely don’t think this place is THE BEST but I enjoy it for what it is. A simple Tex mex affordable chain restaurant. Chili’s you are OK with me!

How… how …how does one screw up tortilla chips? Chips… should be crunchy. Not mushy. And lightly salted… do not dump the salt on the chips. I ordered a salad 40 minutes ago and I’m still waiting on it. I’m here right now. Literally sitting here in chilis wondering how this place is still running? Salad… side salad… So anyway, when I first got here I opened my menu and it was sipping wet. Why? Why is the menu dripping fluids? I asked our waitress for a new one and she said that most of the menus here are «covered in gunk.» Appetizing!!! BARF. Guess I’ll swing by subway on the way home.

I’ve been here a few times since it opened a couple of years ago. Each time I leave I remember why it is so long between my visits.
The menu is pretty good, but to me its one of those things where the description sounds better than it actually tastes.
The service is generally slow but last night it seemed worse than in the past. There was no wait at 6 pm on a Friday night, could be because there are plenty of better options or everyone has caught on to the fact that Unilocal rates this place at 2.5 stars.
And as if the server needs another reason not to return to see how you are doing they have these machines at the table where you can see your bill and pay with a CC (tip defaults to 20%, haha). On this same machine you can play some games to pass the time while you wait 30 mins for the food to come out, the catch its $.99 to play them. Figured they would be free to play, but I guess that would be asking for too much.
If your’re a Chili’s fan and gotta have it then your decision has already been made. If you are on the fence and want this Tex-​Mex style there is the fan favorite Moe’s and Jalapeño’s adjacnet, Chipotle is right down the street as well. I’ve been to these a bunch of times, never disappointed. You can thank me later.

Traveling from Florida and pulled off the I95 to eat. We thought Chili’s would be a good choice…
Over 2 ½ hours later after receiving the wrong appetizer, then a luke warm appetizer, and finally after a very long wait, a meh sub par dinner entrée, we began to realize that McDonalds would have been better.
The best service we got was when we were handed the bill. Suddenly, if there was anything we needed «just let me know… «Right. Poor service. Nasty bathroom. Very greasy, slippery tile floor throughout the restaurant. Maybe I should have fallen.

Stood at the hostess stand for 4 minutes before we encountered our first employee (with food in her mouth). Sat at our table about 7 min before a server told us she would be back to take our order… just generally bad/​slow service. 330 in the afternoon and while it was not busy over half the tables were covered in dirty plates and lazy girls that lolly gag and walk past them.

Previously wrote a review that was NOT for this chili’s! My error!

Everytime I go to this chili’s i do not come out aatisfied, but this fine, I left without even eating. I went there and looked around, there was probably only 5 tables taken, once I walked throw the tables all of them were dirty! Water spilled and food crumbs all over. I mean, what are the workers doing? Once I sat at the table, waited about 10 min till I could not even deal with sitting and not even have a cup of water. And plus there was waitresses just hanging out around and giving hugs to each other around me. Just not working. never going here again.

Chili’s is one of my husbands favorite restaurants and since there is not one near where we live we go when we travel. We stopped at this Chili’s on our drive home from vacation, side note we ate twice at Chili’s in Florida and both times were great! When we arrived at this location the hostess was a bit rude and pushy, we had just traveled 5 hours and she wanted us to sit on lounge my husband asked for a booth and she rolled her eyes and said what ever, the restaurant had only a handful of people so I was very confused. We ate got our drinks and order the queso, when we got the queso it looked odd and then I tasted it a realized it was just meat and no cheese! We told the waitress and her response was she couldn’t help and that’s just how it is… We had ate a Chili’s two days prior and the queso was delicious and CHEESY! That by far is my biggest complaint, my husbands entrée was fine other then them forgetting he ordered fries instead of rice. I order the mango chicken and it looked gross and was too spicy… I will continue to eat at Chili’s just never that location!

Waiter was very nice. Got the Margarita tex mex bowl which was good and filling except had some pretty spicy peppers in it even after I said I don’t like spicy. Otherwise wad good, not great.

Recommended.
We’re visiting Chili’s for the first time in several years. A previous unpleasant experience has kept me from visiting.
Our visit to this place was a nice surprise. The restaurant offers a superb environment, good food, and the latest hi-​tech terminals right at the table.
Our group had the Fire-​grilled Corn Guacamole, around $ 5. It was excellent, as were the chips.
All of us ordered the steak fajitas, $ 12,99. They were very good. A picture of their steak fajita entrée is below.
Give this place a try. It’s very good.
p. s. If you haven’t visited the Pooler area recently, take exit 104 off of I-​95 and take a look around. It’s one of the fastest growing areas in the greater Savannah area. Shopping malls and new restaurants are springing up all over the place regularly. This restaurant is in the shopping mall on the right just past the Home Depot.

This location is getting better with constancy but still not the Chilis I’ve grown to love over the last decade. Service and food can vary from day to day. Happy hour is awesome with 2 for 1 drafts.

The only reason this is even getting 2 stars is because our waiter, Tyler, was nice. He was forgetful and not very helpful, but mice.
My family and I were less than impressed with this Chilis. We waited of over an hour for food! That alone is enough to make you mad but when waiting with your child, it makes it worse.
The food was excellent. No complaints there. I had a pomegranate margarita that would rival any real bar. That’s it for the pros.
Our food was very slow, first drinks came out extremely watered down. We sent them back. They came back fresh and good. After waiting for such a long time for food, our server was attentive. However while waiting he certainly made himself scarce. Out attentive server was pretty forgetful and we saw him multiple times chatting away with co workers while sitting down when we were waiting on ketchup and drinks (water).
Unfortunately this visit resembles our last visit to Chilis where we waited a ton and were displeased. Fool me once shame on you, fool me twice shame on me! We won’t be going back.

Friday Night dinner out.
The Long Island Ice Tea is delicious.
I ordered the Mango-​Chile Tilapia. I asked the waitress if it was overly spicy. She suggested I have the sauce on the side. The sauces are really spicy. The fish was OK, a bit overdone around the edges. Glad I took her advice. The broccoli was cooked to perfection. It was bright green and still had a bit of a crunch.
My husband ordered rib eye steak and fully loaded mashed potatoes. He said the steak was good but not the best around town. He didn’t like the potatoes. I tasted them and thought the added ingredients were over the top.
I ordered the Triple Dipper Appetizer which had boneless buffalo wings, southwestern egg rolls, big mouth bites/​2 slider burgers. It came with the standard ranch dressing for the boneless wings. I couldn’t eat the egg rolls the filling was too spicy for my taste.
I think it is a great idea that you can pay at the table via an electronic screen with your card. If you have kids they can play games as long as you are there for 99 cents.
The one thing that really put me off was that when I hit the amount for my husband to swipe his card I stopped him because either the waitress, manager or the machine is preset for a 20% tip. I understand that the majority of a waitress’s pay comes from tips. However, i don’t like anyone assuming I want to give 20% or anything. I thought our server was adequate not good. So I put it down to 15%. When I get really good service I give 25%. I tip according to the Quality of Service I receive.

I went with my lady tonight. This place looks amazing for a chain. I ordered the full rack of ribs dry rubbed which comes with cinnamon apples and fries. This was super good very surprising. My fiancé ordered the 10 oz sirlon which comes with mashed potatoes and broccoli. She said it was very good. She also ordered the corn on the cob on a stick. She said it was good but to much pepper. The wait staff was quick and only made one mistake they gave us water instead of sweet tea. They have a little computer on ur table and u can play 1 dollar games on it while u wait order more drinks appetizers and pay for ur food. Awesome. The floor was super slippery though not sure why. So everything positive other than slippery floors, error in drink, and the time the between order placed and food served took a while. Defently go though u won’t be disappointed I will be back