Sears Auto Center

BE WARE! They will waste your time! I made an appointment online and got an email confirmation to have my oil changed. When I got there they the said they couldn’t take me at that time and they were to busy. After showing him my email confirmations, he said he would check on his computer, and did see that the appointment was confirmed in green. He then said that it was confirmed but he didn’t accept it. Even with validation of being right, I was asked to leave as he told me that they weren’t going to be able to change my oil today before they were to busy. I would have appreciated an email or even call so I wouldn’t have wasted my time. I am completely unsatisfied with their service!

They said my brake calipers were leaking and wanted $ 1,100 and told me to «stay off 95.» Took to someone I know who repairs cars (only after wanting a 2^nd opinion due to the exorbitant rate) and he personally showed me that the calipers weren’t leaking brake fluid and that the brake fluid levels were still topped off and that all I needed was $ 150 in service to replace brake pads. Do not ever go here. I do wish 0 stars was an option

So disappointed. I have never had issues before like this with tires, and such poor after the sale service. I bought my tires less than 5 months ago, bought hazard insurance. Got a flat while traveling on Thanksgiving week, and the Sears in Savannah said they had no record of my purchase or my hazard insurance. They were nice in savannah and helped me anyway. Next day in Charleston, air leaking out if a second tire and so I called pompano so they could get me in their system so this local store could help me.
John told me over the phone that he was too busy to help me and hung up on me. Not much more to say except that when j get back in town the Manager and I will have some words.
Didn’t look on Unilocal before purchasing, but now I see how poorly they are rated and wished I did check in here first.
The whole point in buying from Sears is that there is one in every city and I travel a lot, but I guess that only works if they do their job right…

Horrible Service!!! Damage to my vehicle (not willing to fix or correct) and purposely messed up my alignment, then asked if I wanted them to fix it for an additional charge!!! Stay far away if you care about your vehicle!!! Only gave 1 star because I had to in order to write this review!!!

Avoid this place like the plague. I was dreading coming here when my battery died because when I shopped here in 2012 the service was a nightmare. I got to experience that all over again today. There are only 1 – 2 employees on the floor and there’s always a line. And whether the line has 1 person or 4, the service is slow, emotionless and unwelcoming. No one acknowledges you when you walk in or when you’re waiting in line for 15 minutes or more. The phone is constantly ringing and rarely answered. The phone ring sounds like it’s out of the NES game, Friday the 13^th. And it repeats over… and over… and over again. Like I wasn’t crazy enough while standing there waiting… and waiting. Once we reach the front of the line there are other people who have received service that want to pay, and you wait longer. And then they say it takes 5 minutes to verify if the battery can hold a charge… –Sigh– So something that could have taken 6 – 10 minutes took 40 minutes…
The prices on batteries are expensive as well. I only came here because my battery died before the warranty was over.

I had a worst service experience. I took my car for oil change. They made me wait 4 hours because they were getting my air filter from their warehouse. I wouldn’t change it IF they told me they don’t have any stock. 4 month later, I took my car to another auto shop for oil change. And guess what? They found out that my car doesn’t have air filter! Sears just took my time and money, then never put a filter! It’s a fraud. I will NEVER go back and NOT recommend to any one!

No greeting, kept me waiting for over 10 minutes to talk to counter person. A man that was there before me was tired of waiting just walked out in anger. When i did talk to the sales person about a simple oil change he told me it be an hour and a half, maybe i should not told him i had a coupon. I asked why so long he said they where busy. Not
was kinda slow on this rainy day. For get it! As i drove by the service bay the where Busy, Busy talking and leaning up against cars.

My car would not start. Called Sears ahead and Phillip said they were not super busy. After a jump start, I called Phillip again to find out where to park because I could not turn off the car or it would die right where I left it. He had me pull directly into one of the bays. Within one hour, my battery was changed out and I was on my way. Phillip was so pleasant and friendly. It is refreshing to see great service from a national chain.

I got an oil change a few weeks ago, when the guy told me my battery was bad and needed to be replaced immediately. Well, I figured he was just trying to sell me a battery, so I declined… after all, I have a 2006 Honda, it can’t have gone bad already, right? …yeah, I was wrong. (Turns out when you live in a really cold climate — Montana — and it gets to 20 below zero, your battery will freeze, even if you’re in a garage. See why I moved back to Florida? Anyway, I had forgotten about the frozen battery incident…) So this afternoon, I leave my gym and try to turn on my car. It doesn’t even click like it’s TRYING to turn on. Crap. So I see a BSO deputy in the parking lot and ask if he has jumper cables. He does, and manages to get my car started (thank you, BSO!). He tells me to go to Sears and get a Diehard battery. I drive home, swearing I will buy a new battery right after dinner. Well, the car loses power three times during that 8 minute drive, so I know I have to bite the bullet and go buy one.
Enter Sears Auto Center. I take the battery out of the car and drive to Sears with my dad’s truck. I put the battery on the counter, and the guy tells me it’ll be 10 minutes before he can test it. I told him not to bother — it’s completely dead. I just wanted a new one. So he looks up my car in the computer, and shows me the five different options. I went with his recommendation, the Diehard Gold (also the most expensive… I do not want to experience my car dying while I’m driving again anytime soon). He told me it has a three-​year total replacement warranty, and after that it’s pro-​rated, for a total of 8 years. Hey, sounds good to me.
I probably could have gotten a cheaper battery elsewhere, but at least this way I can take it to any Sears in the country if something goes wrong. I will say this Sears could probably work on their customer service skills a bit, since the two people I talked to weren’t exactly going out of their way to help me, but at least I was in and out in about five minutes.

If I could give it 0 Stars, I would.
Nightmarish service. Management that can barely piece a sentence together.
I took my car in on November 28^th to replace a battery. Simple, right? The next day my car’s lights started flashing, it started stalling. Somehow I was able to make it home. I called Sears and they said they did not have a towing service. I had the car towed to another mechanic; I was told the battery installed in my car by Sears had been the wrong size. Normally I would not have necessarily believed this, but a new (right) battery from this mechanic made everything better.
Coincidence? I doubt it.
Subsequently I have spent weeks calling the Customer Relations Department at Sears trying to get resolution on this. They closed the matter without ever calling me, denying that it was the battery that caused the problem with my car. I had to follow up with them after waiting 10 days to find this out.
Keep yourself and your car far, far away from here.