Natal Air Conditioning

Not trustworthy at all. I called Natal for annual routine service in April because they had installed my unit last year. The guy came, did whatever service they do, said all was fine and charged me $ 190. Shortly after that I began to hear a rattle in the outdoor unit (compressor) so I called Natal. The guy came and before he was even at the unit he said, «You could need a new compressor. Rain and storms damage these things.» I said, the unit is only a year old; how could it be gone already? (And the A/​C was working fine in the house.) He spent 10 – 15 minutes taking stuff apart, then came to me and said, «Just like i thought, you need a new compressor, but it’s under warranty.» I was flabbergasted that I would need a new unit in only a year. Then he said, «You only have to pay $ 600 for the labor.» I told him I wouldn’t pay anything for a unit that was just a year old. I insisted I wasn’t going to pay anything. He said, let me talk to my office and he went back to the unit while talking on his phone with them. Five minutes later he comes back to me and says, «It was only a loose wire. I fixed it. You don’t need a new compressor.”– Sure sounds like a scam to me. Do not trust this company.

I had a direct mail coupon for a free service call. It seem like a good opportunity to trying them out.
However, they seem to make up a price for the work that he performed so it wound up costing me $ 275 to have them replace a six-​inch piece of wire that had burned out.
They were prompt, but I think I would likely try another contractor first if not an emergency.

After some difficulties at first, I have been contacted by the owner «Squib» who was a gentleman and took care of the problem that I was not happy with .
I am very happy to see that in this country we still have a honest company that will make sure that their customers are happy and it’s not only about making money !
I will, without any hesitation contact them again if I have any problem with my A/​C system and will refer them to my friends.
Being honest and fair deserve a five star rating ! especially in the world we are living today ! Rare quality! Thank you !

These guys won’t rip you off! They came out to the next day that I called for service and provided me with several options. Of course one was to replace the AC unit however they were not at all pushy about it and even stated if we do the repairs they will adopt the amount of the repair if we decide to buy a unit in the near future. Very friendly people as well they had my unit up and running for under $ 200 the same day

Natal was recommended to me 11 years ago when my AC broke down. I was sure I had to buy a new unit, and as a new homeowner I was short on cash. But Natal did a $ 600 repair that lasted for years! I have since used them on two properties for new units, maintenance and repair. They never let me down. Their staff is great — Squbb, Dave, Shane, Dan, Tim (I think) and Margy who puts up with my hysterical phone calls whenever I have a problem. Use them with confidence.

Efficient and honest! After getting several quotes from other local businesses, Natal was recommended to us by a friend, they quoted us a fraction of what the other places quoted, even to just come out, they came and fixed our A/​C in about an hour and a half, they showed us the parts and were refreshingly honest and inexpensive compared to recent previous experiences with other vendors. I highly recommend Natal.