B & B Pools

B&B Pools cancelled my service on the last day of the month effective the next day with no prior warning. They stated that my pool required an unusual quantity of chemicals and was therefore not profitable for them to maintain. My wife and I had just left on vacation for three weeks and had no time to find a replacement service, and pleaded with B&B to continue on for just another month. We had paid every bill on time and were good and loyal customers. B&B refused, and upon our return from vacation our pool was disgusting, cloudy and green thanks to them. To top it off, B&B subsequently sent us a bill for the next month’s non-​service. I don’t think they’re dishonest, but they certainly provide miserable customer service. I would recommend to think twice before contracting them. Their service even before this incident was spotty, and they often did not answer telephone messages or show up when they said they would.