Pep Boys

Came in for brake repairs and was told it would take approx 2 hours I got here at 8:30pm and it is now 11:30 am and my roters they ordered from another pep boys haven’t arrived. Though I was told my car would be ready by 11am the latest. I understand this stuff takes time but let the customer know ahead of time if you run into issues and need to order from another store. BTW I work at noon and have to call in, Thanks pep boys of pomona

I will never come to this pepboys– I made an on Monday for an appointment for Friday at 3pm-​dropped off the vehicle at 2pm and was told that they took in some extra cars that didn’t have an appointment– This van is used for our business and I was told when I made the appointment for Friday it would be ready Friday evening so I could go to work on Saturday-​which was a lie. So had to cancel my work day Saturday– Chris said he would call me after the inspection of the vehicle and give me a quote (even though they quoted me $ 864 over the phone and I had the same brake job done last year by them-​Never received a call from Chris Friday which means they didn’t even look at my vehicle until Saturday morning as they took in all the other cars first who did not have an appointment-​Get a call Saturday at 10:13am saying its $ 200 more than the quote and he doesn’t know why it’s $ 200 over what I was quoted for brakes. So I give the go ahead as I need this vehicle for work– I get a call Saturday after 4pm saying the van is ready-​I picked it up and drive it home. Sunday morning neighbors rings my doorbell and informs me something is leaking all over our new driveway– come outside and my van is pouring out red and brown liquid all over our new driveway-​had to borrow the neighbors power washer and run to Home Depot to buy a purple stain remover for oil leaks etc and not all the stains came out of our new driveway-​My vehicle was not doing this prior to dropping it off at pepboys, nor was I informed that they damaged my vehicle in the process of fixing my brakes. I called pep boys right away and Miles informed me that they close in 20 minutes and to bring it in first thing Monday morning (and it wasn’t him who worked on my vehicle) so now I had to take another day off from work and cancel clients on top of paying my employee for Monday. Brought the vehicle in first thing Monday morning and they are giving me the run around– saying they noticed my levels in my radiator were a little low so they topped off the fluid and they noticed a leak after they inspected it but thought it was from topping off fluids and didn’t want to test drive the vehicle-​I recorded the entire conversation with Miles when I brought the vehicle in on Monday and admitted to seeing a leak after the brakes were inspected but never mentioned anything to me when I picked up the vehicle Saturday. Now they said it’s an additional $ 1300 to fix the leak and they will cut me a deal and not charge labor for an issue that never happened prior to bringing in my vehicle.

I will never go to this Pep Boys again they are liars and thieves. In late Feb I took my car in as I heard some noise from front left wheel well. They inspected and said I needed new disc brakes, brake pads, rotors and struts. I gave the go ahead for the brake work. While in there shop on the lift my struts on my car broke, they did not say a word. My car was bouncing like a bumper car. They just kept quiet. I then had to have new struts done at the dealer after leaving Pep Boys, as they were going to charge me a arm and a leg for struts, and no apology for the struts breaking, maybe the breaking was not their fault but they did not say a word. Last week my brake started grinding, took to new mechanic, they said Pep Boys used cheap brake pads, and almost certainly installed warped roters on my car, the warped rotors wore through the cheap brake pads so I need a 2^nd brake job and rotors.
Dont go to this Pep Boys

Awesome service, quick smog check and for only 49,99 dollars !!! Really guys this is the cheapest smog check I had ever …
Friendly guys, well job and fast!

Great service and friendly service. Ask for Myles. He is extremely helpful and goes above and beyond to make sure your satisfied. Thank you Pep Boys and especially Myles for a job well done.

5 stars for EXCELLENT CUSTOMER SERVICE
5 stars for attentiveness
5 stars for quality of work
Most of all 5 stars for the Angel behind the counter, Nicole. My 6 year old daughter and I came in yesterday to buy a bottle or 2 of oil, because 1) I didn’t have much to spend as a part time server 2) what I really needed was maintenance with an oil/​filter change knowing I couldn’t afford it.
Informing Nicole of this, she said she could get me the oil/​filter change for $ 20, Thats really all I had. After an hour my car was finished and knowing my tight budget, Nicole charged me just under $ 20. I Will be forever greatful to have stepped into the Pomona PepBoys location yesterday. There are not many people out there like Nicole and I think I was lucky to have walked into her store. While waiting she informed me of her new adventure. As sad as it is to not have my Angel at this location, I am happy that she is moving onward and upward
Thank You Nicole and Good Luck

I came here in need for some serious alignment for my car… I mean, c’mon the roads in Pomona are pretty ridiculous – this review is not about the roads though, hehe. The service at this Pep Boys was great… It is a service only shop – just what I needed. All the workers were friendly, informative, and fast! I was in and out of there within 45 mins… which is great considering I did not have an appointment, but also they weren’t so busy. They did their free alignment check thingy, found my alignment was whacky, and then boom… they aligned them. I don’t really know what else to say… my car is running great – I just wish I went in sooner before the tread on my tires wore out.
The store is clean… I saw a total of 5 – 6 workers at the shop when I went in… Tuesday around 12pm. It was a slow day. I spoke to the girl at the desk and she said the shop has slow days and busy days… and I was lucky that I came at the time I did. So, I guess I can’t speak for speedy service on a busy day.
Oh, they also handed me the remote control for the TV so I wouldn’t be bored. Watched some good ol’ Belvedere… such a good show.

This place is awesome and Nicole is very helpful. She definitely deserves a promotion I thought she was a manager but just a general good help. Thanks guys!

Been coming here lately. First went to get tires for my truck.
Fast and efficient.
Then it was an alternator. 100.00 less than my usual mechanic quoted. Once again great service.
Recently had two cars in for oil changes an ac service. Both now blowing ice cold and I would recommend them to anyone.
This feels more like a friends shop. Robert and Andrew will treat you well.
5 Stars.

Came here the other day to get my tires change, the service was great and friendly, they found some problems with my bearings while they where changing my tires, even though it took a while, i understand they were short staffed but both Alan and Truman did an excellent job on getting this issue fixed. Again great service.

I have been going here for regular maintenence and tires for a couple of years without any problems, but once they started to do diagnostics and troubleshooting it went down hill initially misdiagnosed a whining pulley on my wife’s car, they insisted it was the alternator but it wasn’t, told me my truck block was cracked it isn’t and the last straw was“repairing” a check engine light only to have it come back on a week later. When I took it back the they told me they couldn’t recreate the condition. I’m done with them for anything but oil changes (with a coupon).

Been here multiple times for oil changes and buying new tires and getting them installed, they got my tires in next day and when I came in they installed them took about 30 minutes better than waiting 1 – 2 hours at a dealer.

I stopped in yesterday for a tune-​up, Spoke with Andrew. He was very rude to me, almost as if he did not want my business. He was leaning over the counter and was rushing me through what I was trying to say, only to tell me that they cant work on my car. I offered to drop it off but to wait two days to get it back for a simple tune up? ended up going to Henry’s auto repair up the road. The estimate was less than half of what Andrew quoted me, and the service was done same day! thank you Henry!

The best and most speedy service! I was actually very surprised. I appreciate them very much because I have a hectic schedule.

I drive a company vehicle. I contacted my fleet company to locate a place that could repair my flat tire on a Sunday afternoon, the day before Memorial Day. I had early morning clients in another county on Tuesday morning and most service providers would be closed on Memorial Day. The fleet company called this Pep Boys to confirm that they could replace the tire on short notice. I was told that if I could get there in 10 minutes, then they could do the work. I live locally, so I was there in 8 minutes. As I was approaching, one of the workers who was in the parking lot told me that they were closing. He was blond with a buzz cut. I did not get his name. They were not scheduled to close for another 48 minutes. I informed him that my fleet company had called ahead and I told them that the manager was expecting me. He called over to a dark haired man (I didn’t get his name either) and asked him if he spoke to a fleet company. To this the dark-​haired many looked at me at said «we’re busy». He made no attempt whatsoever to assist me. Disgusted by the complete lack of customer service, I left. I contacted the fleet company, told them of my experience, and suggested that they remove this Pep Boys location from the network of providers. Then, the fleet company referred me to the Sears Auto Center in West Covina. Although it was out of the way, the gentlemen at Sears replaced the tire and had me on my way in no time. I am all set for my commute in the morning… no thanks to Pep Boys!

I came in yesterday morning with a dead battery. I didn’t know where to go so I just pulled into the service area, Billy (I believe that was his name) helped me out right away. He did a test on my battery & gave me a slip to take inside. I’d already priced batteries online so I was already dreading what I’d be spending. I was helped by Ruben at the counter & he was so nice, polite & helpful. I’d already walked in convinced I was going to be taken advantage of because I’m a young female & I think I have «car dummy» stamped across my forehead. But it was the complete opposite! He didn’t make me feel stupid for not knowing much about the details of my car. He ended up giving me an incredible price that included installation. I was amazed & thrilled. It took about 15 minutes for them to install it & he told me they’d checked the rest of my car & I thought, great, here comes the up sells and where they tell me a bunch of stuff «wrong» with my car. Nope! He said I needed an air filter and that was it & if I want, next time I come in it’ll be about $ 15. What?! No insisting without this my car will explode?! No insisting I buy the Maserati of air filters?
All in all, I will be coming here for any of my car needs. I’d never felt so at ease at a car repair place. Thanks guys!

I’ve been coming here for four years and have always felt like I was being taken care of even if they were swamped for the day. The guys here, ESPECIALLY Alex, are caring to your needs and do their best. This store gets extremely busy because customers are loyal to them and keep coming back. I always have to wait a good amount of time, but it’s to be expected when you see three guys and four cars being worked on. So go early on weekdays! Any time I have felt like prices were too high for my budget, or I needed something done in a particular way they have tried their best to help me. I even moved an hour away and stayed a loyal customer for even simple oil changes because anytime I went somewhere I regretted it! Being a girl its extremely hard for me to feel like I am not going to get taken advantage of when it comes to my car!
All in all, the wait is worth it people. These are the nicest mechanics I have had the pleasure of meeting and now getting work done on my car isn’t as much of a dread as it once was. Alex better stay at this location forever! So professional and caring to each person! He really does try really hard to help us. Yay pepboys! Good job!

Great greeting. The gentleman at the front desk greeted me and promptly took the info needed for the oil change and my keys. This was at 11am, at 1134am my truck was finally moved. The service was only 19.99 so a little wait is expected. Overall value = bad. I finally left at 1226p with nothing done. alex the manager lacked the basic customer service skills and kept repeating «i just got here» when i asked why after 1hour 15minutes only the tires were taken off. I then told him to put my tires back on and give me my keys. When i told him i would take it up with corporate, he said «cant we do this like a man and settle this man to man» never have i seen such a poor excuse for a manager. Seeing other Unilocal reviews i know now, to trust what i read. There are plenty of other spots that will do the service and a smile. I feel sorry for anyone that goes here, please beware!!!

I always come here for all of my car repairs. The customer service is excellent. The store manager, Alex is very polite and helpful and will address any concerns right away. I never feel like I’m being taken for my money. Plus, if you forget your coupons, they’ll usually hook you up with one.
I will definitely continue to come here for my car repairs.

I like going to this Pepboys great customer service their very honest. Eddie manager he’s the man. Everybody there are friendly.