Enterprise Rent-A-Car

Worst car rental ever they suck the service was horrible they sale u lies don’t get cars there. They are so many hidden fees they are crooks there was one worker there telling everyone he had a heat death experience talking about throwing up everywhere and how nasty he felt keep that shit to ur self and just due your job had me waiting poor poor poor service

Great service and competitive pricing. Rented a ful size pick that was clean and ready to go. While a busy center, the staff there were very friendly and helpful.

This was my best rental car experience to date. The service was impeccable. Alex assisted me and made the experience. The location is extremely clean

Very nice people there. i was inspecting a 4 cilynder car .i end up getting 6 cilynder… some extra bucks on gas and insurance… i will use their bussines again.

Great customer service and friendly staff. They car I had reserved was unavailable so I was upgraded at no additional charge. Jonathon have me a ride to the Claremont location to pick up the vehicle as well and when I needed the vehicle for a few extra days, there was no hassle whatsoever!

These guys really took care of us. I feel bad to say I can’t remember names specifically but they followed up on my late request for booking through the website and helped me out when I was running late on my return.
Everyone here was very nice and had a very good humor/​mood about them. I wish there was more car options but I am sure that’s a corporate choice based on the area. I’ll be coming back.

Very helpful staff (Jonathan served us) and gave a great discount with a nice car. Definitely recommend and will use again next time I need a rental.

Understaffed and overbooked! Rent a car elsewhere.
I was definitely disappointed by the service (or lack thereof) at this Enterprise location. When I make a reservation in advance to pick up a car at a specific time, I expect that our car will be ready to go on time — especially when we have a strict travel schedule and need to be on the road at a certain time.
We made a reservation here to rent a car for our President’s Day weekend roadtrip, but our experience was not ideal. This location was severely understaffed, especially on a busy three day weekend when lots of people are renting cars to get out of town. There was only one man working, although he was pleasant and did his best to help customers out as quickly as possible.
Upon our arrival here Saturday morning, there were already three other customers waiting ahead of us. We were told it would be just a minute, so we sat down and waited. When it was finally our turn, we were told the car we had reserved was not available, and we were downgraded to a smaller Hyundai econobox. Unfortunately, that car wasn’t immediately available either, so we had to wait an additional 30 minutes. By the time we finally got the car and were out the door, it set our travel schedule back an hour.
Not a pleasant way to start out our weekend roadtrip, and we definitely won’t be coming back here. I’m giving this location two stars instead of one though, because the man who assisted us was pleasant. It wasn’t his fault there weren’t enough cars and the location was overbooked.

I had a great experience here. They were timely and even upgraded me. I even received a ride back home by one of the friendly employees. Will be back for sure!

I rent a car on average once a month from this location and save a lot of time and money over airport rentals. The staff is always courteous and helpful. I am usually in and out within 10 minutes. Great neighborhood location

Go to ANY OTHER location!!! In all my years of using Enterprise, I have NEVER come across such a terrible business. First, my reservation was for 9… not 9:10 when their employees decide to roll in after a night of partying. Second, not once in my «confirmation» message did they tell me to bring proof of address that matches my debit card. NOT once. I have it saved it you would like to hear it. I get that it may be a new policy but at least tell me before I drive all the way there, and second don’t freaking tell me in a shitty way. The rep was a complete condescending jerk about this, oh and when I walked in ten mins after my appointment since they were late to open, the rep was on the phone with their friend and didn’t acknowledge me when I walled in. Third; after coming back with proof of my address, a freaking line had grown out the door and after waiting in line for over 10m another employee asks me my name and tells me to sit down. Nah bro. Nah. You saw me here over an hour ago, you knew my circumstance, you should have at least done something then, but you were too busy hitting it up with your homies.
Now an hour past my departure time, I freaking left. No 500.00 rental for them.
Management shame on you for allowing this nonsense.

Poor customer service, I gave them 1 star just to write this review but If it had a negative star option, that’s exactly what they would be getting. I returned the rental and they stated the gas was off maybe a hair and they charged me for 2 gallons, plus made me wait 48 min to take me to my destination while they were blabbing away about their weekend. Only reason why I went there is because there isn’t anything else remotely in the area, I will avoid this place from now on. Just be ware of where the gas meter is on when you take the rental before driving off!

I wouldn’t even give them one star but since I have no choice since I’m leaving a comment. I was hit by another car and my car is in the shop. Their insurance covered my rental and referred me to enterprise. Unfortunately when I got there I was told everything was taken care of by the other persons insurance so just sign and we’ll get you out quickly. So I trusted enterprise rep & just signed. He didn’t explained there was additional fee for insurance. Until I dropped the car off and was charged $ 200. I explained my situation to the manager and she basically told me there was nothing she can do. I asked for corporate number and she basically gave me the number that re-​routed me back to their office. I spoke to the manager again told her that wasn’t the number she told me Ive never had a problem before so try this email. I said I wanted to speak to someone but she couldn’t help me. The whole point I wasn’t suppose to be charged and the rep told me everything was taken care of but I felt like they scammed me and told me too bad you signed now pay. Very dissapointed by their customer service. Wasted my time and money.

This company and particularly this Office is horrible to do business with. They promised a pick-​up, but the phone did not ring through to the branch Office. The when I arrived, they did not have a car, despite a clear reservation. Horrible service; horrible company! Don’t go there!

I love Enterprise! They always have what I need, when I need it. They are always so friendly when I go in, and do everything they can to assist me. They even called to check on me while I had the car to make sure everything was okay. What a company! 5 stars!

I was suppose to have a car for two weeks at a weekly rate. After the first week the check engine light came on so I notified enterprise and thought at my own time to go down there and switch it out so they can attend to the check engine light. The girl behind the counter notified me that they raised my rate for the car. I asked for the same weekly rate but she would NOT help me. Too bad in other words, so I left the car there and went to BUDGET rent a car. I’m so glad enterprise would not attempt to help cause now I got a cheaper rate and a lot more courteous service. Thank you enterprise for not standing behind your once loyal customer. BUDGET RENT A CAR is the place to go.

This is my first time renting a car after a nasty hit and run.
At first, I called the office to find out their rates and this lady picked up and answered my questions with a nasty attitude as if I was suppose to know the prices from the top of my head.
But upon dropping off my vehicle at the shop, I had no idea that they would call Enterprise for a rental. (This is my first time dealing with this kind of situation).
I was happy to learn that Enterprise comes and picks you up because I was flustered with idea of taking the bus home from the shop.
Ken is the name of the gentleman who was my driver and serviced me at the office.
He was really nice and friendly, and also made an effort to make small talk and ease my stress through this experience.
The service was quick, I dropped off my car at the shop at 9:30AM, Ken picked me up around 9:55AM, and I was out with a rental by 10:30AM
Although all they had available was a Nissan Frontier truck (I have never driven anything larger than a ’05 Toyota Rav4), Ken said he would call me as soon as other vehicles were available.
Other than the rude lady on the phone, I enjoyed my experience here. Now I have some knowledge on what it takes to rent a car. And, I’ve grown to love trucks!

Most efficient car rental ever! They have complimentary pick-​up/​drop-​off service which saved me so much time. Signed papers & drove out all under 10 min.

EXCELLENT CUSTOMER SERVICE!!!
Chris (Branch Manager) is very helpful, and get you in and out. Chris went above and beyond to make sure my requests were fulfilled .
Thank you Chris for all of your help!!!

Great customer service, friendliness and professionalism. What I did not like is after leaving my vehicle over– night in their lot, my cars full tank of gas was psyphed out. My car still had a bright orange hose hanging from the gas tank. When I advised the Manager, he smiled and said «we have a great security system». He did not offer any kind of help or no apologies, of course this was all after I returned rental and paid. My hood was dented in attempt to steal battery, not to happy. THERE GOES GREAT SECURITY I recommend you think twice before leaving your car ovenight to avoid unnecessary expenses due to vandalism and poor security: (