Direct Door

Perfect in every way. They were direct professional timely affordable and knowledgable. And besides fixing the door, they serviced it, lubricating the bearings, etc. It is now eerily silent, which is how one wants her automatic garage door. Do not hesitate to call Direct Door. We are very glad we chose them.

This was my third and last attempt at getting a quote for my garage door opener. I provided as much information as I possibly could regarding the issues I was experiencing and to my surprise the gentleman that I spoke to had all of the answers as well as all of the rules for
my HOA. I was so pleased to hear that it may be an easy fix as opposed to all the others that immediately gave me a $ 500 replace the whole garage door quote from the other companies. I have been offered the same day service and because of the extent of the conversation I had with the gentleman I am very confident that I am going to be provided with excellent and fair service.

I called Jim last week and setup an appointment for today for measuring– after my dentist appointment– for 1pm. So I am tied up with my mouth open and at 12:36 see that I received a phone call & message from Jim at 12:15, then again at 12:35. I listened to the first message and he wants to confirm our appointment and the second message was rude and unprofessional stating that since I can’t seem to return his calls that he wouldn’t work for me and I need to find someone else?!? I had already had my wife goto the property for the 1pm appointment but sent him a text asking if we could meet at 1:30 as my appointment went longer– it went un-​responded to. When I was finished with my appointment I called him and he said he wasn’t going to work with me and that he was a little overzealous in taking a job so far away (yet it is in his service area on Unilocal and he advertises in the OC craigslist??). So here I am about a week later needing to start my search again. First conversation was pleasant and maybe he was having a bad day– but very unprofessional.

My garage door tension wire broke. Door came down hard and slammed to the ground. I thought this was the end of the door and will need a new door. called Mr. JIM and got the prices over the phone. (Very pleasant and prompt reply by the way) Next day he came over to take the measurement. Looked at the door and said «why do you need a new door»? your door looks fine and all it needs a cable and the track.
What an honest man ! Does not want to cheat me by replacing whole good door. That means he gave up $ 200 profit and settle for $ 40.0 profit by replacing the cable. People like him are hard to find. Excellent on time service, cheap and honest. What a good deal. God bless you Jim.

1. Tuesday: Garage door broken
2. Wednesday: Jim takes measurements and shows samples of doors and windows. 10 min
3. Thursday: Brand new garage installed professionally. Sounds quiet also looks gorgeous.
A 1 great sales, service and value.

Had a problem with a garage door motor that was installed over a year ago. Jim Sterling went the extra mile to resolve the problem. He replaced the motor within two days and had the entire door serviced. I was very pleased with his response. This is a good company run by someone dedicated to customer service.

Contacted Jim today to see if he could come fix my garage door. This five minute phone call led to a trouble shooting conversation that enabled me to fix my garage door myself. There was a lever on my garage door that changes from manual to automatic which I knew nothing about. My issue was that my garage door was not opening/​closing automatically with a working motor. He could have easily came out and charged me an arm and a leg for something so simple but decided to do the right thing instead. Thanks for helping out JIm.

Jim is amazing! He was able to give us an estimate over the phone and have the repair done the next day.
We had a spring broken replaced at half price of other competitors. No sale pitch. They are very honest and best Garage Door Service around. Highly recommended.

I thought I would add my review after using Direct Door several times when my husband and I are not able to go to our rental units to fix things. First was in November 2012 to fix a broken chain & off the track door in my rental in RIverside, 2^nd was to fix a bad spring in Huntington Beach and 3^rd was another bad chain at another rental in Riverside.
All three times, Jim has gone out to the units by making appointments with the tenants and helping me get them fixed. The charge was very reasonable too. I appreciate the quick and hassle free service.
Just emailed him again today to fix a 3^rd unit in Riverside.

I spoke with many garage door companies and got several estimates. Jim was actually the last estimator to come by and he sold us! A lot of other companies tacked on extra charges or simply just charged more for the same features. Jim tried to give us the lowest price and not tack on unnecessary frills and turned out to be a more honest estimator, albeit he is a little more blunt about it! haha. It sounded like Jim actually had one option that we didn’t hear from other garage door companies, the 3″ turn radius. Our garage had some clearance issues and we needed a tighter turn radius, something other companies told us we had to fix to get a door in. It was a great option to have and would have saved trouble even though we decided to go with a higher turn radius after all. We had to go with a different option after the job started, which was a bit frustrating, but Jim helped to fix the issue right away. In the end, we’re happy with the door and service.

I highly recommend this company for all of your garage door needs. Jim has a stalled garage doors on two our homes and his customer service second to none. We had a small problem with our door, called Jim and he came the very next morning when needed and repaired our door at no charge under warranty. This company stands behind their product

I have used this service 2 times within the last year. One time for my rental home and one time for my permanent residence I have been very satisfied each time and would recommend Jim and his crew to anyone that I know. Jim has always treated me in a very polite and professional manner and I enjoy the way he does his business

Jim was great. He called me back within 5 minutes and came out when it was convenient for me. The quote was free and the price was competitive. He gave me a few no-​pressure options. When I called to arrange an install, they had the color and size I needed and they handled everything over the phone and via email.

Can’t complain at all! I had a broken torsion spring and called Jim. He was very polite and friendly and said his guy would be at my house within an hour or he would call. 20 minutes later there’s a knock on my door. The repair was fast and included both torsion springs for $ 189. The installer was quick and clean. Overall, it’s as easy as it gets.

Thought I would come back to write a review after having a new garage door installed about 7 – 8 months ago. I bought an insulated door with windows and had also had them finish the install of a new garage door opener I had started to install on my own. He quoted me a great price (somewhere in the $ 700 range) and when owner came to actually look at my setup for the first time he actually lowered the price from his original quote. I was further along on the opener install than he thought, but really who does that these days? Who lowers the price of their original quote without the customer even asking for it?
The install was professional and the installer cleaned up after himself. Even removing any fingerprints he slightly left on the door. Couldn’t be happier with look of the door, as well as, the added benefit of it being insulated.
Thank you for being an honest company that looks out for their customers. It does not go unnoticed.

Excellent job at an excellent price. Can’t think of what they could have done better. It has been more than a month since the install and it all works as it should. The installer knew exactly what he was doing. He even did all of the little details including lubricating all of the wheels and cleaning all windows. Why do I bring that up? Because some could have skipped that and I wouldn’t have known that the oiling needed to be done.
To Jim’s credit, I had an issue that was caused by a sensor being bumped out of alignment a week later. He was very quick in calling me back and being attentive.

Jim is the best! I recently gave him a call thinking I needed a new door seal, because rodents were squeezing under my garage door (yes, they are that smart and resourceful!).
Nobody believed me when I told them my suspicions about how they were getting in my garage. Jim was the ONLY person who listened, actually checked the seal and confirmed my hunch. He conducted a troubleshooting session, made adjustments to my door, as well as recommended what I needed to do to fix my problem. Everyone else eyeballed the door, but didn’t touch it. However, they were too willing to quote a seal replacement at the tune of over $ 300 that would not have worked, because my door was closing too high. Jim saved me money and peace of mind: he said my seal was perfectly fine and expected nothing in return. After his work and a trip to the hardware store, my unwanted rodent roommates have stopped busting in my garage and attic, and I’m happier for it.
Looking for someone with integrity who’s going to help solve your garage door problem? Jim’s your man.

I found this company on Unilocal.Liked the good reviews and they sure rang true. It was Thursday,
I called at 1105, left a message.
Got a call back at 1108
Jim quoted me $ 189.00 over the phone for a broken spring on an existing 2 car metal roll up door.
By 1134 he set up an appointment.
By 1215 Mike J. arrived to do the job.
Mike was very gracious and professional.
The job was done by 1240.
The price never changed and he oiled up my system for good measure.
I am extremely pleased.

Ok. I understand some of the previous reviewers. This company offers installation at a pretty good price.
Before I chose a company to install my garage door openers, I researched extensively online. I decided to go with Direct Door because they had a very competitive price.
Jim stated that the installation was guaranteed for one year. I had two openers installed just over one month ago. A few days ago of of the openers started acting up and it wasn’t closing properly.
I called Jim, and he gets extremely defensive with me. He basically blames me for the opener going bad and says that it will cost me $ 89 for a tech to come out. This despite the fact that he warrantied the install for one year.
He gets all ornery and begins to address me as «sir» in the most condescending voice possible, and even threatens me by saying «do you want me to send someone out there or not?»
Please, do not use this company. Jim is out of touch and out of date.

OK Unilocalers… it’s that time again… let me seduce you with the smooth soul sound of Teddy Pendergrass…
Close the door
An earthquake shook our condo to the core
Electricity gone, I went to my garage
I was wiggin’ out like Nicki Minaj… it’s true
Open the door
Pulled the emergency handle towards the floor
Drove our cars out, parked on the curb
Went back to the garage, became perturbed…and blue
I tried really hard to pull the door down
my face already had a ginormous frown
I tried with all my might with no success
I was starting to feel pangs of duress…
Close the door
I need my garage door shut, I implore…
The rollers they went off track
And the track is crooked and whack… askew
Close the door
Looked up Unilocal!on my in-law’s IPhone 4
Searched through the garage door repair reviews
Direct Door was the one that I did choose. . sigh/​phew…
I waited only one hour after I called Jim
And Luis showed up at my door
He promptly put everything back into place
He worked so efficiently, he put a smile on my face
Close the door
Luis gave me what I’ve been waiting for
I didn’t have much money to give
But he got my garage door fixed so I can live… anew
Close the door
$ 89 for all the work and nothing more
Direct Door fixed all the problems for me
They’ll do it cheap for you and efficiently… that’s true