T-Mobile

I am a very satisfied customer. I have been with T-​Mobile for about 5 years. I had bad credit and my mother had originally used her SS# to get me the phone. I got my credit fixed and came back to get the phone in my name.
During this simple task I got hit with a. lets say extra month bill of $ 78!!! I was outraged being it was sent to my MOM. Look guys I never missed a payment in 5 years. I call in to the 800# in the Philippines and got no help at all they basically told me I had to pay them the $ 80.
I dont have an extra $ 80!!! I was outraged and was ready to cancel TMOBILE and walk over to AT and T.
I get into the T-​mobile store and am greeted by Sparkle. I let her know the entire situation and even bust out my chase app and show every payment.
Sparkle greeted me with a smile reviewed both accounts and called into CORP. to explain the situation.
Let me just say Sparkle was on my side 100% Corp is going to remove the charge within 3 days.
I explained how greatfull I was for her solving this issue.
I will be back to purchase a IPHONE for my wife from Sparkle.
I remain a client of T-​Mobile
Thank you for your excellent customer service.

Nicest Mobile Phone services shop you can expect to do business with. Justin, the CSR helped me on replacing a lost SIM card, checking upon my current family program. He analyzed the current available options to cater my family’s need with our best interest in mind. Very enthusiastic recommendations to this
T Mobile outlet.

Very good customer service today in resolving voicemail issue. I subtracted 1 star because we had to go twice. Luckily we stayed in mall to see if first attempt worked. Fix was remedied by Vern who was more knowledgeable and had seen the problem before in other customers. Feedback would be to make sure all associates are up to speed on latest updates. But to reiterate level of service was good as folks were genuinely wanting to help.

Ive only been in here once with my sister since she was trying to replace her stolen iPhone. The guy who was helping her I thought was initially very charming but then I soon realized that he was trying to scam her into this Jump progrm. She just wanted to pay upfront for a new phone, no contract and the guy was trying to pressure her into it. Im sure there are pros (like if you care about newer versions and upgrading) but it was not beneficial to my sister and her needs.
I politely intercepted (since I didnt want her to be taken advantage of) and started to explain to my sister why signing up wasnt necessarily a good idea for her. I wasnt even ripping the entire plan apart or being rude to the guy, I was just clearing up the facts and costs and trying to get her to see why it wasnt the best option. Im her sister so obviously I want the best for her. Im not the dude doing his best to rip her off.
He very condescendingly brushed me off, talked me down like I was dumb, and was like «lol why wouldnt you sign up?» So my sister did. Regardless of the fact that she didnt even know what she was signing up for.
He also tacked on a $ 40 screen protector without really asking, which you could get 2 for $ 11 online. He was the youngish Persian dude. Friendly at first, but can get really pushy and condescending.
Total ripoff. Rude af employees that only care about getting money from you.

Never go here. Walk in today to ask for a receipt because Apple needed it so I can get access to my phone. Deanna was helping us and tells me she can’t get a receipt from last year and to call customer care. I let her know that customer care sent us in store. She says there is nothing she can do so I asked her to call the Apple Store and let them know we bought the phone and she says that’s not her job… seriously??? All the employees were watching the Super Bowl instead of working. I went to apple and the girl was nice enough to walk there with me to get this done. Pathetic service!!! None of the employees on shift including the manager deserve a paycheck.

Been here a few times and it’s a complete crap shoot.
There is only 1 or 2 guys there that know what they are doing and talking about. The rest of the workers are just there to collect a paycheck.
Most of workers there seem more concerned about ogling the females walking in and by the store.
Save yourself sometime and try to get things handled by calling T-​mobile directly first.
Located near Nordstrom on the ground floor.

I’ve been a T-​Mobile customer since 2007 and use to love how good I was treated but that wasn’t the case until I came in last week on Friday, December 4^th. I bought my Samsung Galaxy S6 edge+ bundled with a Galaxy Tablet. With this deal, I was guaranteed a $ 100 prepaid visa card. It was to be mailed to me about 8 – 10 weeks from the date I purchased my phone. I came into this store to get the prepaid visa card situated.
When I walked in, there were two girls in the front of the store that asked what I needed. I told them that I haven’t received my prepaid visa card and that it’s already been 10 weeks. So, instead of pulling up my account or handing me over to a representative, I was told to wait for the person who helped me purchase my phone. Here is the reason why I gave one star, if not, a negative. They had me wait over an hour just to speak to the same worker while all the other associates were doing nothing but standing around behind the computers. I was so upset with how I was treated as a customer here. Heck, I wasn’t even offered a chair to sit down and wait. I stood there the entire time, waiting in the store close to TWO hours to get help.
It’s weird how no one else could have helped me and watching all these customers who came in after me, get help right away and walk out of the store within minutes, was disgusting. Funny part of it all was once I finally got to speak to the representative about the prepaid visa card, he tried to tell me some BS about how the tablet purchase wasn’t in the system?! (Yet, you took my money for the taxes that day I purchased it and I’m so sure you have a copy of the transaction lol). Then, he tried to shoo me away by telling me that I had to call customer service myself for the prepaid card… Honestly, the audacity of these people really put T-​Mobile to shame. I didn’t wait all this time just to get pushed away without any solution to my issue. Literally, do your job. This experience made me feel like a worthless customer.
The best thing to do is to avoid coming to this store at all cost. You’re better off going to any other T-​Mobile location that will treat you appropriately.

The best store in the town. I am T mobile customer for 2 years. I go to Stoneridge Mall, they provide best service. The best sales person is FAISAL. He is very knowledgeable and professional. He treat you like a family member.

I bought t mobile phone for my wife and t mobile share plan from this store. They asked me to exchange my wife’s phone with new phone .For me he asked me to buy one cheap phone of 40 $ saying that my AT&T contract will get buy from t mobile. I ve experienced bad coverage from t mobile so I ve decided to go back to AT&T again.
This store charged me 45 $ for my wife’s iPhone return charges .We spent 45 $ on glass cover .they have not returned it and not reimburse 45 $ as well.
As I returned my wife’s new iPhone I ve asked them old phone which we exchanged. They denied that as well.
So I ve decided to return my 40 $ phone which I bought from them. they said that I ve to pay return fee of 45 $ for that as well. they even charged me for SIM cards .
So in one I had a loss of 150 $ from store and one my own phone loss.
As I broke AT&T contract I paid 167 $ to AT&T .
So total 317 $ I paid because of this t mobile store.
This store really bad. Please do not buy anything from here

This place is a total rip off! I was sold a $ 99 mobile Hot Spot only to find, when I get home that my phone had a mobile Hot Spot built in. You think they would have told me that instead of selling me one. So I take it back and the guy says there is a $ 75 RESTOCKING FEE on a 99 $ item… they just lost a good customer over $ 75, I going back to Verizon!

Horrible service by Brandon… after we visited the store, we called back to manager to share our bad experience, but the manager Yasmine, she was also rude and unprofessional,

A really bad manger that teaches his sales associates that they have no time for their customers! Plus he said he cannot get my phone number that was canceled by their own mistake, and he could not even give her another with the same area code. «There is no more 310 Santa Monica area code» he stated. I went to another store, which is 10 minutes away and they got her number back in less than 15 mins.

My wife and I have had great service every time we’ve come into this Stoneridge mall T Mobile store Ty and Cassie both went over the top far as customer service goes we got my wife a new phone Cassie totally hooked us up with a really nice phone your reasonable price. Everything operational transferred stuff from the old phone very easily put on the screen savers for us and did everything with a happy smile

Absolutely do not spend any money at this store, I purchased programs and paid into them for a year, when I tried to redeem my points for their «Jump» program they explain to me that the way that it was explained to me a year ago was wrong and tough shit, bye bye about 150 bucks to the t-​mobile scam fund. The manager there some guy with a beard and black slicked back hair was a real tool and blamed me because I couldn’t remember a year later who sold me the plan.

It is the worst store I’ve visited. The staffs are not trained professionally and they are not helping at all. Worst experience and totally nightmare. I was going to add a line to t-​mobile and in the end I cancelled 8 lines because they made us hate t-​mobile so much. Fantastic job.

josh u r sweetheart
thank You fixing My billing plan with unlimited data in a reasonable amount .
Right now I am with T mobile just because of You .
thank I am glad that you provide excellent service. You solved the problem just like that .
THank You

Blew me off at the front of the line and talked to my two friends who weren’t even waiting. (she didn’t know we were togerher.) Crappiest service ever in a cell phone store, don’t waste your time or money here.

Excellent service by Joey! I came in one evening after work and he answered all of my questions. As I was about to sign up he offered the 7 day trial phone. What a great guy! I signed up for that, received my phone and the data speeds were lightening fast and my phone calls were clear in my home. Love that WiFi calling. He informed me the next time he’d be working so if I had any questions he could answer to call or come in on that day. So I called the day he returned, confirmed they had the phone I wanted and I showed up. Joey was efficient, fast, knowledgeable, and didn’t try to BS me with anything. WAY TO GO! Fantastic start to my T-​Mobile experience. Thank you Joey for taking good care of me. You are the man! You deserve a raise! Keep it up. Customers appreciate your honesty and knowledge.

I had a very helpful experience thanks to the person who served me, whose name was Riese. I had switched online from Verizon to T-​Mobile earlier this month via the online interface, selecting the ETF and phone reimbursement. Unfortunately, I subsequently lost my original receipt giving the RMA number required to send my phone in for reimbursement. I tried several methods to track this down, including calling the T-​Mobile team responsible for this.
My visit to the store was shortly after it opened on a Monday.
Riese called his support line, but while waiting for them to assist him, was able to find the RMA information and print a shipping label for me using the web site. Riese has made me a fan, and I’ll go back to this store when I need to make a purchase.

Switched over yesterday to T-​mobile both because of our new phones and better pricing. Contract is month to month too! No more being sucked into those 2 year contract plans (although we had already switched over to month to month at Verizon sometime ago).
Customer service was very friendly (and patient).The switch over took quite a long time. A lot of that was us trying to get account numbers and such from our former carrier.
It did take a long time for our numbers to transfer, but they did warn us about that.
At least we didn’t have to wait in a line for somebody to serve us. That almost always happens at mobile stores. Not sure why.