Sprint Store

I’m giving these 5 stars to Drew Smith (I really hope that’s his name lol). Each time I’ve had a question or a problem with my account. He has gone above and beyond to solve the problem. He deserves recognition if he hasn’t gotten it already.

Management and the store manager are dishonest. Stay away! Going to bed, but if you you ever want to deal with a dishonest store, go to the corporate Sprint store in Pleasanton, CA. Luckily customer service saw through the lies and cave me the back the money that was owed to me! The i phone 6 s is great phone, however the manager in the Pleasanton corporate store that sold it to me is dishonest and It wouldn’t surprise me if he is down right evil!

DO NOT GO HERE! I basically had the worst experience ever. Came in to upgrade my families phone and was offered free speakers and head phones. Confirmed with the manager that there would be no extra chargers and I was getting a good deal for upgrading three lines at once. I wanted to make sure I wasn’t leasing or putting money out for speakers I did not need. Long story short I am paying about 600 dollars a month (400 attributed by those «free promotional gifts»). I have contacted corporate and the store directly. Neither have offered any help. Avoid this store at all costs!

Love being a Sprint Customer due to the great deals on plans, but goddamn, the service here is atrocious. Went in to go activate my new Moto X Pure Edition, the employees clearly had no understanding of what the phone was, and tried to tell me that the phone is not supported on Sprint after nearly 1 hour of waiting. The phone is in their employee «playbook» yet they still persisted that the phone could not be activated on Sprint, until I came in with a printout of their playbook showing them it indeed exists on Sprint, but still they could not get it activated.
I called in Customer Support persistently for a week until they were able to finally comply with my needs.
Service at this location simply is not well read enough on the latest devices coming on their network besides the big name flagship devices from Samsung and Apple. Sad to report this is the only Sprint Tech Support Location in the area for me, only go here if you have no other option.

I would rather die than come here.
WORST CUSTOMER SERVICE EVER!!!
They are thee rudest staff I have ever come across, and you can wait in line there for hours when it isn’t even busy. There are always «extra charges» and they promise you things they CANNOT deliver. Don’t waste your time and come here.

I recently had some changeover problems with my iPhone for life plan and Sprint. I spoke with the manager, Drew, at the Pleasanton store and he was extremely helpful. He was able to correct the problems in minutes. Thank you Drew, your customer service was outstanding.

Worst Sprint store ever! My husband and I went here intending to get off my in-law’s family plan and on our own plan. The sales person said we would have to bring my father-​in-​law IN PERSON to the store to do it! He lives in Florida! The fact that we had the account pin number, had him primed for a phone call, etc. meant nothing.
Went to the store on Fallon and they were very happy to help us and we’ve had 3 more good experiences with them since. Go to Fallon, not here!

I was traveling for work, and my Iphone was giving me lots of problems, not hooking to the internet correctly and my Google Maps would not work. I asked for their help since I have Sprint Service. Maria and the tech team at this store were phenomenal! They took about 2 hours to find the issue with my phone and got it all back to running order. I was relieved to know that they could help me, since I was leaving to return to TX on Friday. Thanks again! I will recommend you if I am ever in this area again.

This store does not value customer care. We have been customers for almost 17 years. In April we were sold a new phone and upsold a Lifeproof case that THEY installed. The phone stopped working, I have now been given the run around… went to Apple and they said there was water inside the case. Odd!!! No water should penetrate this $ 99 Life proof. Each company says it is Sprints to replace… manager wont even talk to us…

Be cautious of this place. When I first signed up with my family the guy said my bill will be lower the second month. I was overcharged since the first day we got their service. Also fast forward 6 months later, I found out that the rep had added insurance on all our lines to make commission off us. They are fraudsters and the service sucks. Contract ends this October can’t wait. Go to att or verizon for better service…

I am regretfully posting this after receiving the worst customer service I have received at an establishment. I would rather deal with the IRS than to have to witness what I saw and how a «lead tech» treated and talked to another employee and didn’t even attempt to help this poor woman with the issue she was having with my phone. Please call the online number or go to another store this place will not help you and will come up with some off the wall reasons to not help you.

Terrible management! The lady with red hair was very rude with us since the beginning. We waited for 45 minutes and when we asked one of the guy attendants to help us, he said he could not help us and went outside to smoke. We felt very disrespected. When we raised our concern to the manager, she pretty much yelled at us saying that he was on his break. We felt very disrespected even by the manager. When it was our turn to resolve our problem, they said I had to go to the store I had purchased the case. Why didn’t they tell me that before I waited 1 hour? Also, the store was pretty much empty. I have no idea of what everyone was doing. The store was out of control. In my opinion, they need to fire the current manager and get someone who understands of customer service.

20 plus minutes, and still no service. You can take sprint out the ghetto, but you can’t take the ghetto out of Sprint… Should’ve just went to the San Leandro store, at least they don’t front as if they all about customer service

I’ve been going to this store since it opened. No more. I got there today and they wanted me to wait over an hour just to tell me if they had a gold iphone 6 in stock so I could then wait, or not, depending on if they had it. The woman «in training» and the welcome desk was nasty and rude and seriously wanted to argue with me about my question on what they had in stock. Her name is either Rishell or Rishnell or something like that. I finally got her to agree to ask another staff member only after I had to explain that my time too was valuable and it made no sense for me to sit for over an hour waiting for my name to be called if they didn’t have what I was there for. Duh. About ten minutes after this uncomfortable exchange with her, she finally asked a «sales person» and he confirmed they did NOT have the phone I was looking for. Instead of coming to where I was to tell me or calling me back to the desk, she literally yelled the answer at me across the store. If there was a manager there, they didn’t seem bothered by any of it. I even finally told the girl that she was rude and nasty and that she shouldn’t have a job dealing with people if she hated them so much.
Since her badge says she’s in training I’d suggest a lot more in the whole customer service and people skills department before she is ever allowed to have interaction with customers again. I walked out as a direct result of her nastiness and went elsewhere to buy the phone even though I didn’t the gold one. I would have bought the silver one at this store had this woman not had such a disgusting attitude.
SMH

I had a very bad experience here. We were their recently to add a extra line to a family plan. The customer service was very bad. Firstly we had to wait more than an hour to get someone to help us. Finally when we had someone to help us he did not have all the information for the plan we were looking for. We managed to get the plan we wanted but he could not fully setup the phone because he was not sure how to transfer a T-​mobile number. We had to call Sprint technical support the next day to complete the setup process.
They could not even handle a simple process of adding a line and activating a phone. I would not recommend them.

If I could give zero stars, I would.
Such an unprofessional environment. Employees smoking cigarettes right outside the store, and later heard one of the employees talking to one of the customers about how he got wasted and gashed his head open a couple nights before. Look we’ve all been there, but we don’t need to hear about your hangover as were handing you our credit card.
I put that all past me. I tried.
Until after waiting four weeks for my phone to arrive, I called customer service and they find out that this store hadn’t even ordered my phone!
What do I do? I call the store to find out what happened, only to be put on hold for fourteen minutes and then be hung up on. When I called back, the same person answered and didn’t even apologize although they acknowledged forgetting about me being on hold.
End result: Go to a different Sprint store until this one gets their act together.

First of all we have sprint and we hate it! Dropped calls, no service in a lot of area, etc etc!
We went in to this location to find out about contract and info. Ok, we walk in and we understand that the employees are busy with other customer — got it. BUT we never were acknowledged !! Not a «hi or a we will be right with you». We stuck it out for about 10 – 15 minutes and after being ignored we decided to walked out! Not sure if they even noticed or even cared!
Needless to say. We are switching to Verizon!!! If I could give this place 0 stars, I would!!!

Came in… due to phone issues. Technical support was apparently needed.
The clerk turned music on… and my hubby had to ask the clerk to turn it off because it had inappropriate language.
The clerk got an attitude and rolled her eyes in irritation.

I’m not sure if Sprint doesn’t train their employees… or maybe they don’t understand that they work in customer service. But unfortunately, selling phones… you’re definitely IN customer service.
I get it, I work retail, I’m a store manager. I understand there are rude people out there and that you want to go home, blah blah blah, story of my life.
I choose this store over the Tracy location ONLY because they have the kiosk where you can pay your phone bill. I came in on a Friday night after I got off work. Usually I come in in the morning, but this day I did not.
There were three employees working, all with customers. The cash had been taken out of the kiosk already, dang it. Have to wait for one of these reps to at least acknowledge me.
One employee (female) gets done helping her customers. She still decides to ignore me and count her drawer. Okay, awesome. After she’s done counting her drawer, she says without looking up at me «One of them will be with you soon». Awesome.
Grandma Betty is over asking employee Z every question in the book about a smart phone. What is the difference between a smart phone and a tablet? If I take my tablet to my brother or sisters, can I use Skype? Can I Skype to my family in the Fillipines? Do you like lumpia… wait, what?
I pretend like I’m looking and am actually interested in a phone. Grandma Betty forgets something in her car. Quick, I can pay my bill!
Once the guy helped me, he was nice and was able to do it quickly. The whole process though was obnoxious. And girl counting her drawer, well, she was really effing obnoxious. Note to self: pay your bill via debt card. Going into a store is a waste of time and you’ll lose your sanity (unless you have awesome friends and a bottle of vodka).

Worst service in the world .
I had 5 lines with sprint and the first day the iphone 5s came out I went there and I asked in the front if they have them, the girl in the front told that they still have 3 iPhones and I walked in to the other girl and she start helping me taking all my info and the manager called her talked to her and she came back telling me that they’re out and she was apologizing and she told me if I talk to the manager (Mike)he might sell me one, which means he’s hiding them for some friends. I canceled all my lines there and I really advice everyone who I know to switch from sprint .all other carriers have the iPhones. I don’t know how they hire their managers. Good job Mike on losing a loyal customer .
The manager Mike was disrespectful and I’ll never get a sprint service again.