Quality Windows & Doors

I must say they delivered the windows on time in budget as promised over a 5 day period from start to finish. I am going to give only three stars for the attitude and professionalism I received…

The windows are gorgeous and ‘everyone’ compliments them – especially people in the neighborhood who got windows from competitors. They work fabulously – kept the neighbors’ chimney smoke out entirely and helped make the house a more comfortable temperature.
Three months ago, I washed a window, after removing it, and it wouldn’t lock after that, but since it didn’t leak rain nor smoke, nor would it go up, I could live with that. Just now removed the top window and it won’t go up or down.
I called Quality, was told they notified Milgard to come to my house «under the warranty», given the phone number of Milgard to contact if they haven’t called me in 48 hours to schedule. He (didn’t identify himself) told me how to prop the window closed till they repair it. I may have made some kind of mistake with the widows and imagine a piece was bent somehow, but it sounds like the problem will be remedied easily. Now I’m twice as impressed as before!

Who knew a slider door replacement project could be so easy?!
I called this company and spoke with ‘Garth’ initially intending to only make an appointment for an in-​home estimate. I explained I was looking to replace a pair of 45 year old aluminum-​framed sliders and preferred to match Milgard windows we installed several years back through Home Depot. Garth was professional, no nonsense, and straight-​forward while rattling off options. After a 10 min conversation, I put down a (credit card) deposit and made an appt for Garth to take final measurements and place the order.
About 2 weeks later, the 2 installers (can’t recall their names) came out and did an awesome job. We love the doors! This company was also significantly less than two other bids we received from local companies. No muss, no fuss!
Great all-​around experience and I would definitely recommend them.

Quality Windows & Doors recently placed a beautiful Milgard French Door in my master bedroom. The area where the french doors were installed, previously had the only windows in this master bedroom. They had to remove the windows and place the new french doors in their place. They did an incredible job installing the doors and it has transformed the bedroom. Additionally, the door they recommended is solid and beautiful. There was a slight glitch at the time of installation, because the manufacturer (Milgard) broke one one of the glass for the side panel. However, they got a new one over to Quality Window and Doors within a week. They came out the next day and replaced it.
I also wanted to have a window placed in an opposite side of the bedroom wall, along with the french doors. However, Garth did some research and determined that this installation could compromise the structural integrity of the wall it was being placed on. So he recommended against it. I previously had two or three estimates from other companies and not one of them took the time and effort to determine if the wall could handle the new window. Garth and Quality Windows and Doors could have easily sold me the new window and installation. But they were more concerned with doing the right thing, rather than with more sales. i commend Garth and the integrity shown by Quality Windows and Door.
I would highly recommend them for any of your window and door needs. They do quality work and are honest. Additionally, they have a great showroom. This is important because you want to see and touch what you are going to have installed at your home. Other estimates I received, had nothing more than a brochure to go along with their estimates. When you are spending money on an improvement such an exterior french door, seeing and touching is important.
Thanks for a job well-​done.

We just had 17 windows (Milgard), four patio doors (Anderson) and a bay window (Simonton) installed to replace our 30 year old windows and doors.
From the initial contact with Garth and throughout the installation process completed by a family of installers, Delfino, Francisco and Victor we could not have been more pleased.
Windows were exactly as described… and the workmanship and attention to detail demonstrated by the installers were unsurpassed.
Would definitely recommend Quality Windows and Doors for all of you window and door needs!

We were looking for a new front door and back double door. We found exactly what we were looking for at the showroom. They sent someone out to do measurements and a couple of weeks later a crew came to install the doors. They did an amazing job. We love our new doors!

We were in the market for new front doors and had Larry come over to give us some information. He was very nice and well-​informed (he asked to use our bathroom, which I thought was weird). We needed to visit their showroom in Pleasanton to get a better idea on what they had to offer. It went down hill from there. The person who helped us (did not introduce himself) started the conversation with «I’m really sick and shouldn’t be here…) we went out to their showroom and tried to look around but he said he didn’t want to go out there because it was too cold. I thought this his sales presentation was horrible. He was really no help to us at all. Was not interested in our business. We went to Elegant Door and Window and they are getting our order for a new JELDWEN front door. Mary was super nice and very helpful. Not a good experience for us.

We originally called QWD’s for a replacement kitchen window during our kitchen remodel in March. Larry came out to do the quote — super nice and professional. The window was measured, manufactured (by Simonton), and installed in the time frame we needed — awesome!
Earlier this month/​July we decided to replace my daughter’s bedroom window and her bathroom window and again, great timely service by the entire team from Larry, the installation guys (a couple of hours for two windows), to Kim the office person that took care of our paper work. The windows went in this morning and we couldn’t be more pleased.
We definitely will call them again for our next project — four windows in our home office!

I had an overall positive experience with a few bumps along the way.
Larry, Garth and the installation crew did a great job replacing the windows. They did a thorough job and the new windows look amazing.
There were two delays from the factory in receiving the correct windows and there was some back and forth between the manufacturer and Quality Windows and Doors. I am not sure exactly what happened and was told that the wrong windows came in. I am grateful that the right windows were installed — however, the delay pushed out the completion of the project for several weeks. This caused some issues because they didn’t tell me about the delay until a few days before the install date.
I am ultimately pleased and would recommend them.

I am giving this 3 stars — I would give 5 if I were only reviewing Harold Renfro– the wonderful man who initially comes out and gives the estimate. He is very patient, thorough, and just an all around great guy who isn’t pushy or trying to do the hard sell. However, I would give 1 star for the rest of the staff’s communication skills, or lack thereof. You have to place many calls before getting a call back and when they say they will get back to you, don’t hold your breath! I will need more windows in the future (we did not do the entire house all at once) but I don’t think I will use these people. Unfortunate. I will say that the windows we did get were installed by the date given to me and they do look great.

We were door and window shopping as part of a home remodeling project, and decided to give Quality Windows & Doors a look based on their good overall Unilocal reviews and the products they display. The owner, Eric, explained the various features and options we were considering. He’s clearly knowledgeable, but the aggressive and long-​winded up-​selling was a bit off-​putting. Still, when it was time to get a quote, his was one of the companies we contacted.
Unfortunately, Eric was very difficult to deal with during the quote process. I sent him a detailed list of what we wanted, but we got off on the wrong foot when I included an incorrect model number that confused him. He then insisted I call him even though it would have been easily clarified by e-​mail. On the call he was obviously angry, lecturing about how complicated the process is and how if we’re not willing to invest the time we shouldn’t bother, and other related nonsense.
Surprisingly, he still sent me a quote, but it was riddled with errors — he clearly hadn’t read my list closely, and instead based his quote on a mix of the list, and what he remembered (or misremembered) from our in-​person visit. On top of that, Eric’s quote was ridiculously high — Bruce Bauer Lumber & Supply came in about 25% cheaper for materials and delivery, although they had customer service issues as well. (See:
)
Bottom line: Avoid Quality Windows & Doors at all costs. Poor service, bad attitude, and sky high prices.

This is a review for Larry Schuyler of Quality Windows & Doors. We called him to get an estimate to replace old windows and a sliding patio door, but our time line for the actual work to start was fuzzy. He was easy to get a hold of and flexible in his scheduling. The day of the appointment, he arrived promptly and we found him to be a knowledgeable, friendly professional. He took measurements of all the windows we were thinking of replacing and sent us the project estimate very soon afterward. The price was reasonable and he took the time to price out two brands of windows for us, sending us the one that was lower.
We are holding off on replacing the windows and patio doors while we finish up some other projects, but this initial experience has been great. If you are thinking of replacing your windows and/​or doors, take a minute to call Larry since it never hurts to get more information!

QDW installed all new doors and windows in my home in 2005. I have called them for two other jobs since then and have found that all three experiences have been GREAT. This is a great showroom to visit for seeing the products, opening and closing them, talking to knowledgable staff and deciding on details of a project.

We had Quality Windows and Doors install a number of windows and sliding doors a few years ago, we are very pleased about the quality of the materials as well as the quality of the work performed. The only warning I have about Quality is the cost of their service calls. We recently called them about a minor issue, the cost of the service call, just to come out, was $ 190. We later called them and asked if that was the standard cost and it was. So the bottom line — very happy with the quality of their service but if their service calls remain $ 190 then I will look for another Window and Door company with lower service charges.

I knew I was in a different kind of place when I went to their showroom in Pleasanton. One of the owners, Eric, took about 20 minutes to show me how different manufacturers built their windows and what to look for when comparison shopping. He also asked questions no one else did and made recommendations that we really appreciated.
My budget was not big and they treated my job resepctfully and the work was done on time and under budget. I shopped around — they know their business and took great care of my house and family.
Shop around and give them a call — I’m very happy with everything they did!