Pleasanton Hand Car Wash

The people who work here obviously hate their jobs. Clear lack of communication between supervisors and their employees. I’ve asked on multiple occasions to use the button to open my trunk to the manager, it never happens. Continue to come back for the price, $ 32 and some change for a ultimate hand wash… Hard to beat!

Take two 20 dollar bills out of your wallet. Throw those twenties in the toilet and flush. Now you’ve experienced this place.

Not worth what you pay for. Almost $ 30 for a basic car wash now, ridiculous for the half way cleaned car you receive in return! When you point out to management the POOR SERVICES you receive for the HIGH PRICES they charge they make excuses along with the employees. Years ago this was a great place not anymore, too many lazy workers there now. Have to point out lots of things that are still dirty or worse not even touched. Their employees are too busy talking with co-​workers and barely working on your car. Will be going to San Ramon in the future. I can get the same services for $ 10 CHEAPER, and better quality.

I came here on a Monday at 1:00 and it took 25 minutes to come in and come out. I have never had a bad experience. You can’t expect good quality in a tiny amount of time. Sure– lve waited here longer than I wanted to but my car always comes out clean and fresh.

Never been a fan of negative Unilocal but I was pretty disappointed. I’m addition to the more expensive wash, I needed one seat shampooed because i split soda on it. 25 $ for one seat but the price isn’t listed anywhere, asked checkout lady for help and she just said sorry all I do is take payments. Exterior looks amazing but the only thing that looked cleaned on the interior was the one seat. All black interior so things are slightly more noticeable but it didn’t seemed wiped down at all. Asked for someone to wipe down & watched windex get sprayed all over my leather interior. Part of the reason I come to a car wash is because I don’t own the right cleaning supplies. Now my brand new car reeks to of windex and has glass cleaner all over the leather.
Only gave an additional star for the exterior portion of my car.

My wife and I have been coming here for years. We live in Livermore now and still came to this car wash, but that ended today. We both have what they call large vehicles, so we pay more for the service. Well we feel like each time we go there we get less for the price.
The only thing that makes them better then a drive through gas station wash is that they dry the car and put tire care stuff on the wheels. Both of our roofs didn’t get touched, there was a huge bug left in her grill, and the inside passenger side of my truck wasn’t even wiped down. Our dashboards, center consoles and cup holders weren’t even touched. And when we asked why they weren’t cleaned they said that is not part of the wash… Really? We paid for the ultimate and that isn’t included!!!
My wife grabbed a rag and cleaned her bumper because it was still filthy and no one even came to help her, they just gave her back her keys. Our windshields weren’t cleaned either so we had to redo them when we got home. There were several other customers there complaining of the exact same things so it’s not like we are just picky.
They do enough so that if you get in and drive away, you don’t notice.
Saying they give minimal effort is being nice.

It’s holy hot today, the guy named alien help me very professional, carefully, pay attention on my car, I’m really appreciate, Thank you!

This place is completely understaffed on peak weekends when most people get their car washed. If they want to make any money off detail services, get the staff! I’ve come here several times to get clay and wax and have been turned down many times because «there’s no one available». I love this place because it’s one of the only all hand wash places in the area but if they keep turning down my request for specialty services, I’ll take my business elsewhere.

Ask for a manager here and they will get to you whenever the finish whatever else they are doing showing you just how important you are as a customer. Over 30 minutes to vacuum my vehicle while countless others fly by and are on with their day.

I have been coming here for years and of course I have had a couple of complaints. I took them to management and they have alway made it right. Instead of complaining on social media why not communicate with management and give them a chance to make it right.
Robin R

Absolutely absurd customer sevice!!! I call over to see if they do detailing so I can bring my minivan in to get the carpets and seats shampooed. The man I spoke to was so unbelievably rude. All I wanted to know was can I bring it in at 2pm and what price can I expect to pay. He would tell me neither and then proceeded to berate me for not telling him the size of my vehicle. I think a minivan kind of spells it out. I tried to call back but he wouldnt answer after several attempts. I will be talking with the manager/​owner. Beyond poor! especially when they do crappy job on regular washes and i was still going to give them a chance. Will NEVER be back.

I’ve been a loyal customer for years and am sad to say the length of time it takes to wash a car has increased dramatically.
It now takes about an hour to have your car washed here. I’ve been here for 30 minutes and my car is still in the vacuum area.
Sadly I think this change of priorities was intentional.

Just one today. Price increase but quality went way down.
I usually come here for my car wash because I have a black car and they did a good job before. I even bought a 10 coupon booklet to save some money. Today is different. Not much people so I thought the service will be better. I usually watch the guys cleaning my car and I noticed that the guy was super quick. So I looked around my car when they told me it’s done. My wheels has grease, my windows have dried water, there are still mud marks on the side, inside there’s still dust (some guys usually use their air pressure to remove those small dirt in between small joints in the dash, dash is not clean and there are still marks. It was basically as if My teenager cleaned it, not a $ 29 deluxe wash. Nothing deluxe to it. I called the supervisor and he told me they will clean the wheels, they wiped it again but still dirt. I didn’t asked him to clean the others anymore because I’m in a hurry.
I use to come here during weekend and they usually do a good job. I’ve met the bosses here but today is different. They are going downhill. I thought when they increased the price it would be better than before, naaah.
Will not recommend, will not comeback until they change their attitude and the way they work. I think the owner should start coming to this site more often so he sees what his guys are doing. Feel free to contact me so I can tell you my frustration on the work they’ve done.

Wow. I’ve been coming here for a while and had no real issues until today. After sitting and waiting for someone to come and help me out I ended up having toflag someone down.
The wash is here I by no means cheap but today I’m told I couldn’t get the deluxe wash I normally get because my car is «full-​size». Surprise surprise I now have to get the most expensive car wash. I explained to the gentleman that I always get the deluxe but he insisted that because the vehicle is full-​sized I had to get the more expensive wash and that it has extra features and solvents to it. I explain that I don’t need the extra features and would like the same wash I’ve been getting from the past. Needless to say, I left.
I’m sure they’re so successful they don’t really need my business so they won’t be getting it anymore.

Slow as heck! They only have one person working on each car once it comes out. So it clogs the line going in and then takes them forever to dry your car. Took over an hour at 2 pm. I was late for a meeting back to work.
Dropped off at 2:05. Came back at 2:35 from Trader Joes and it was still 4^th in line to even go through the wash!
Car wasn’t finished till 3:35! And it wasn’t even an excellent clean. For that amount of time I could have had it detailed somewhere else.
Would not return unless I had absolutely nothing to do for the rest of my life.

Not that many car wash stations are in the area. This place is probably the most expensive, $ 32 ultimate wash + tips, but the reason I chose this place is because of their waiting area. Comfortable chairs/​cushion, many magazines on the table, coffee available — makes it very comfortable and easy to wait for the car to be ready, especially on cold days !
Cleaning is just good enough, nothing extraordinary but ok, same service you would probably get at the $ 20 wash stations.
They also have a gas station at the same place, so you can get everything done under one umbrella.
Many car accessories, drinks, snacks, even toys and greeting cards are sold here too.

My friend and I both drove our 2014 and 2015 GMC Sierra and Chevy silverado here to get a full interior detail done for around $ 250. We were told they could not accommodate us for that service as they were understaffed. We understood their predicament and asked for the ultimate wash, the best on the spot package you could get which cost about $ 30. After the wash my truck was still extremely dirty and after pointing out where they had missed quite a few obvious spots on the interior I was told, we don’t clean that and they walked away from me. They also applied tire shine and did not run it in so my tires are all streaked.
I decided to give it a whirl after reading numerous bad reviews. Listen to me, cordwood car wash is 2 miles away HALF THE PRICE, DOUBLE THE SERVICE… I certainly will never be returning or referring any customers to Pleasanton hand car wash.

I went here for the first time today and they broke two of the knobs on my dash. I noticed as soon as I left when I went to adjust the temperature in my car. They had positioned the knobs back where they belong but when I turned it, it was loose and pulled right out. When I went back the manager denied this could have been them since they do all work by hand. It wasn’t loose before I went in and my car hasn’t been worked on or driven by someone else in many months. It was ridiculous to be accused of lying over a couple plastic knobs.
Also, they obviously didn’t vacuum the trunk.

Update:
To be fair this location did their best to correct the issue with my dashboard. It’s not 100% however, but much better. I have not taken my car back to this location since January of 2015.

This is one of those un-​biased reviews I’m sure some of you are looking for.
I have owned some nice cars and learned to detail them quite extensively. The secret is simply IN the details. Example: chrome door pulls should be polished. All fingerprints should be removed from radio/​HVAC buttons, inside windshield always develops a film and should be taken care of.
All of these little details add up to a really clean automobile. This place manages to hit all these details, and the way they do this is by employing many workers to do only one task so that none of these details is overlooked. I didn’t see any belt buckles, jean rivets or anything else that could scratch a car being worn by personnel.
If I owned a Maserati, I would take the time to wash the car myself or pay an individual to come do it for me. Since I own an average car I don’t have to be anxious that someone might look at my car wrong and it will self destruct or someone got a drop of water on my italian leather seats.
Although I had to check the license plate of my car just to be sure it was MY car when they were done with it. I couldn’t believe how shiny & pretty it looked when they were done!
I came in about 10:30 a.m. on a Saturday and waited about a 25 minutes. It would have taken me about 2 hours to do what they did: full vacuum, wash, dry and wax. My lil’ Cruze was happy again!
Been here 3 times now and no complaints whatsoever.