Michael Kors

Wish I could give it a zero. I ordered over $ 1000 items online over the holidays. It turned out that I only liked a couple of the items, so I decided to return the rest in the store. The salesperson looked at my receipts and told me that the online items couldn’t be returned in that store because the system was down and could not scan the online items. They suggested shipping the items back to the online store but I already threw away the return label. Then they suggest me returning the items to the other two stores in San Francisco or San Jose. I didn’t want to drive 30 miles just to return my stuff, so I went back to the same store a week later but their system was still down. This time the same salesperson looked at my receipts again and told me none of the items could be returned because they were on sale when I bought them on the holidays! It was funny that she said different things on different days. Why didn’t she suggest me to go to other stores a week ago? Well, things got even more complicated. I looked up online for the return policy and found that it did state that the sale items couldn’t refunded! When I placed the order, there was nowhere indicating that the sale items were final sales and couldn’t be returned. It also didn’t show on my receipts. On the receipts it actually says easy return, you can return the items by mail or in store. This is the first and the worst experience that I had with the return policy. I’ve been ordering lots of stuff online in other stores and had no problems returning in the local stores. Now I have almost $ 800 bags and shoes from Michael Kors that I don’t like and I don’t know what to do with them. I will be hesitate to shop at Michale Kors again.

Shiela and Wazma are beyond the worst employees here at this location. Very rude, not helpful, they do not know their own store policies and worst of all they misinform their customers. I simply wanted a watch resized which I purchased on their website and they told me they cannot do it and that I have to go elsewhere to pay to have the links removed. I just spent $ 300 on a watch, I should NOT have to pay another company to have links removed. That is ridiculous. I do NOT recommend going to this store location at all. Their customer service skills are terrible. Watch out who you speak to, especially Shiela and Wazma.

This location has horrible B. S customer service! I when in for a return with a valid gift receipt they told me that we do not issue credit, I can only get exchange for something else ONLY.
I told them your policy clearly indicated that:
For merchandise returned with a gift receipt only, you will receive a merchandise credit that will be issued in the form of a Michael Kors E-​Gift Card (if you return by mail) or a Michael Kors Gift Card (if you return in store).
The manager reply we are out of voucher/​gift card you might have to come back next week for it! Serious MK runs out on GIFTCARD after the holiday return season?
PEOPLE PLEASE BE BEWARE IF YOU ARE RETURNING AN ITEM WITH A VALID RECEIPT WITH IN THE 30 DAYS PERIOD YOU ENTITLED TO A REFUND/​STORE CREDIT.

Bought three watches from
and being that they were way too big on me I called up the store to check if they could resize them for me. At first, the initial girl I spoke with said no. I explained that they’re directly from MK and that I shouldn’t have to pay for them to get resized elsewhere. She put me on hold never to answer again so I hung up and called again. When the second girl answered she said no problem to bring in my e-​receipt and they would adjust the watches for me. When I reached the store the staff was quite nice and prompt with the work. I also had taken an MK watch I purchased a few months back at Macy’s that needed to even out the link and surprisingly the guy was nice enough to also fix that one. Overall: satisfied.

Initially the employee was nice and knows how to have a conversation with customers.
I was looking at the wallet and she said that I should get it immediately because it is limited edition and there is a limited supply. I told her that I would think about it and save up money for the wallet. The other employee was helping my friend.
Both of us left the store without purchase any items.
While walking to other stores my friend ends up changing her mind and decides to purchase the purse. When the employee that original helped me, finished helping my friend with her purchase the employee only said bye to her like I didn’t exist.
Guess they don’t like potential customers coming back. I don’t feel welcomed back. Geeez what a petty and unprofessional employee.

The store looks great. Most items you can find at Macy’s or Nordstrom (I recommend going there instead). Their aggressive, tag team approach to selling is just ridiculous! I purchased a dress that I was on the fence about and asked their return policy. 30 days with receipt. I ended up taking it back, but the attitude I received while doing this return was SO rude. I am confident enough to just laugh them off, but one rolling her eyes at the other was comical. Nordy’s — way better Custer service!!!

LOVE this location! I came in the other day to buy a birthday present for my mom & Shawn was extremely helpful. He inquired about my needs & showed me bags in the range I was looking for. It was one of my first times & he made sure my needs were well suited. Definitely wouldn’t have had such a pleasant experience it it weren’t for him. As a plus, my mom loves the bag too! :-) Keep up the good work!

Five stars for the service today from Sheena. I’ve been to this store multiple times and have always had rude service but never left a review because there were already plenty of negative ones. I once had an associate give me an incredibly hard time and lots of attitude because I wanted to return a purse. But today was totally different! I was greeted politely and when I had to exchange my purse Sheena was so helpful and kind. She even called another store for me just to make sure I wouldn’t have to drive out there for nothing. Truly a gem and I appreciated all her help very much!

Go to Macy’s or Norstroms for any Michael Kors! AVOID GOING INTO THIS STORE! The associates are so rude and follow you around the entire time and stare at you like «you better be buying something». And I will let everyone know since they don’t let you know that when you buy a sale item it CANNOT be returned even within the 30 days!

Ilahn at Michael Kors is a life saver!
She was so sweet while helping me pick out a purse and a wallet for Valentine’s Day gift. She really went above and beyond with the customer service and was so genuine.
I even got educated on all the different styles of purses that MK offers
So i can come back in for others to shop for and not look so lost lol :)
MK doin’ it right. Ilahn is fantastic and will be back to shop MK in the future
ps. my girl looooooved the purse and wallet
She thanks you as well :)

I recently had a great/​above average experience here. Popped in with a friend to check out the latest offerings and fell in love with a patent leather bag which I purchased.
The salespeople were very friendly and chatty. Even went back a few hours later with my friend who decided to buy a bag as well and they remembered us and were friendly again.
They have a wide selection of items in a small space — even some clothes!
I have been here numerous times to browse. I can’t recall if I’ve been greeted or not but someone has always asked if I need help.
I enjoyed the boutique experience and will be back.

I wish I could give ZERO stars to MK store in Stoneridge. The girls at this store have no idea the definition of customer service! I couldn’t do an exchange and I had the receipt. They make every transaction so difficult. Associates are rude and they don’t know how to smile. They just stare at customers. Bunch of snobs if you ask me. I had two horrible incidents at this location and I’m so ready to write a letter to corporate office. That store can be shut down or get an entire new team of associates if you ask me. Horrible!

When I first walked into the store I was greeted with smiles. I immediately asked where the watches were because that’s what I was shopping for that day. I quickly notice this beautiful rose gold watch and fell in love. So I purchase the watch and also some leather cleaner for my bags at home. I left out of the store and walked down to Macys. To my surprise Macys was having their friends and family 25% off sale. Went to the watch department and they had the exact same watch and it was 25 percent off. So not even 30 minutes has passed and I went back into the Michael Kors store and explained everything to the ladies. They quickly told me because it wasn’t a hard mark they couldn’t match the price. I asked to speak to a manager and the manager wasn’t coming in today. I asked for day district manager number and they said they couldn’t give it to me. So I did the next best thing, I called Michael Kors customer service. Needless to say I got the watch for the 25 percent off at Michael Kors. I can definitely tell they were irritated about the situation. I used to be a manager at a retail store so I understand about making their segment goal but not at the expense of turning away and returning customer. They could have handled the situation a lot better. I shouldn’t had to go through all the trouble for something they were able to do in the first place.

Quick points: Bad customer service and treatment. They judge you on how you’re dressed and if they think you can afford their store. I did not feel welcome at all.
Story: I was in the mall the other day looking for a birthday gift. I have a Michael Kors watch that I am very happy with and thought it would make a great gift so off to the store I went. I was wearing a jeans, t-​shirt and hoody which was hiding my watch. I got a fake smile hello when I came in, which didn’t offend me, who wants to be working on the holidays anyway. I was just browsing for a some time while deciding if I wanted to get a bracelet or watch. When I wanted to see something I was interested in, the sales associate came over and tried to guide me to where she thought my price range should be. «The ones on this side are more expensive.» Um excuse you, you don’t know what my budget is. After 10 minutes of that I was put off. She didn’t want me there. Coming from a service background I don’t want to put anyone’s name on Unilocal but the person helping me was blond and has a slight accent especially when she says numbers. I left the store and went to Nordstrom. What a difference. The lady greeted me like I was her long lost son. I bought two watches that day, one as a gift and one for myself.
Moral of the story: Don’t shop at the Michael Kors store, less than 5 minutes walk away is Nordstrom, which has everything MK does or will order and ship it to you or the store if they dont and they will treat with kindness, respect and give you much better shopping experience.
Keep making accessories Michael Kors, retail is not your game.

ONE star for the nice selection of handbags, but that’s pretty much it. If you can find the bag at Nordstrom/​elsewhere, I’d go there instead.
My mom bought me a really nice handbag for my birthday today, but the sales associates are SO rude and pushy. I understand you want to make commission but don’t be so damn thirsty. This one sales associate (wish I had her name) followed us around everywhere and complimented the bag I was picking out, which is fine, and also asked if I wanted a matching wallet, etc, which is fine too, w/​e. Then she tried to push the protector spray and leather cleaner, talking for a long time about how since my bag is partly white, it’ll get damaged by the rain and other wear and tear.
We politely declined, but she still kept going on about how people with LV bags will buy this cleaner since it’s the best, and how I should NEVER use another brand of cleaner for this bag since it just won’t work. Honestly I’ve had a lot of fancy handbags in my time, and I’ve never had to buy anything special to use on them… I wasn’t really interested and figured I’d look this up later and see if I really needed it. But she just wouldn’t stop pushing the items and said «Okay, how about you just buy the protector spray and use the leather cleaner later? It’s ONLY $ 10! It’s such a small price to pay if you’re going to spend the money on such an expensive bag!»
Alright, how about you stfu? Don’t tell me how to spend my money (or my mom’s money, thanks mom!). I agree that $ 10 is not a lot of money if you’re already spending hundreds on a bag, but it doesn’t seem worth it to me to buy a large bottle and only use a few sprays once, especially since I’ve never had to do that before. And even if this is an irrational move on my part, why not just calm the f down instead of pressuring me and making me feel uncomfortable?
I kind of regret buying the bag and giving her commission money, especially since she had the most fake smile and probably talked crap about how cheap we were later on, but w/​e. Seriously do not go here. I would have gone to Nordstrom to buy the bag but sadly it was not available there.

They only want to be nice and help if they think you can afford their store. Luckily Macy had Michael kors purses so I didn’t have to be looked down by them. Little do they know I was going to buy 3 purses but since they didn’t want to help or give me that nice treatment they lost a customer.

This Boutique store is a breath of fresh air. When I discovered this location this summer, the staff have been helpful and enthusiastic about Michael Kors fashion & their customers. Several times they have helped me put together an outfit with shoes & accessories. Always, good suggestions on their part. Mr. Kors would be proud. I feel like they really care that the customer’s purchases suit them & like their choices.
I like that this store carries clothing, shoes, jewelry, watches, accessories, and fragrance. Good, when you need to pick up a quick gift. Also, I find their prices are comparable, if not better than MK online or in department stores. This store has a quick rotation of purse shoppers, with nice displays to choose from, but I have yet to purchase one. I noticed, though, that they also have sales often; people visit then to pick up a nice treat for themselves or friends.

I wish I could leave zero stars and warn everyone to avoid this place.
My sister wanted to go in and look at the bags and literally no one helped us. They stared at us, but no one came up to over help. Seriously? They just gave us an ugly face. Not even a smile. I’d rather go elsewhere for the same product and better service.

FIRST OFF, the sales associate Marie was wonderful and so sweet, she deserves 5 stars!
As for the rest of the store, ALL the other sales associates working were so rude & made me feel uncomfortable while I was shopping & Marie was showing me bags… so, I walk in with my boyfriend and the 3 girls just look at us, but Marie is the only one to come over, greet us and say hi. She wasn’t pushy at all and asked me who I was shopping for, myself, of course:] She showed me a few things and I could see the other girls constantly glancing over and their faces were giving a «don’t waste your time kind of look».
Snobby Act #2 I asked Marie if they had a certain bag I wanted and described it to her… at that moment a stuck up man comes walking out the back room and says «eh, that’s only at Macy’s» as if it was degrading to buy from a department store. Whatever, he was pathetic.
So, I decide to stroll over to Nordstrom real quick just to check out what they have and the prices, Marie isn’t rude and asks for my name and hopes to see me later.
I return in less than 10 minutes & she greets me again, using my name, while other workers just stare. She grabs the bag I wanted and offers me a matching wallet, which I couldn’t refuse! My boyfriend stands up to pay for me and as I am standing at the counter another worker just cuts him off. Another lady was ringing up my transaction and didn’t say one thing to me!!! All she asked was my first and last name and that was it. Didn’t make any small talk or ask if I found everything okay or anything. She honestly didn’t even acknowledge me.
To top everything all off, while I was standing at the counter awkwardly, since Marie was boxing everything for me, another white girl just stands next to me wanting to open the sliding counter which is under me while I am standing there paying. She just stands there trying to open it and my boyfriend has to actually tap me to move because she didn’t even have the common sense to say a simple «excuse me».
In the end, no one but Marie thanked me and I will not come back to this store.
Tips to management: don’t hire snobby ass people who judge everyone the second they walk in the door. I know retail sucks, trust me, I woke in the makeup/​beauty industry, but it’s YOUR job to serve customers. If you have a problem with that, then get another job. DUH.

Lovely store and amazing customer service. This review is for Nikki! I was really impressed with how helpful and knowledgeable Nikki was with all the products within the store. She even sized all my watches to a T.
The store itself was clean and organized.
The thing is, once you start with one Michael Kors watch, you’re kind of hooked. I definitely plan on visiting again whenever I’m nearby.