Global Eyecare Optometry

I have to give these group of ladies a 2 thumbs up! Customer service and professionalism were all there. Very friendly staff that guided me through everything even helping me pick out my new frames. I also have to admit I went in when the optometry was going to close, but they were so nice that they stayed open for me. I couldn’t believe it. At first I thought I was just going to walk in and take a quick look at their selection and make an appointment, but I got lucky! Thank you to Dr. Joang for being super helpful. Can’t wait to pick up my new pair of glasses.

Practically everyone in my family goes there to have there eyes checked. That says quite a bit because we are all very particular and have had three different optometrists. Doctors are very thorough with craft and address your specific needs. For example: I have minor correction in my right eye where I really only need them for driving at night and not for far vision during the day. Doc gave me a prescription that was just right per my request. They work with my vision insurance and the selection of eyewear frames is extensive and much much better than Costco. Prices are very competitive. I ordered a pair of cool looking Ted Baker glasses for a great deal. Also, a pair of Maui Jim sunglasses are much cheaper than elsewhere. Of course, that’s with my insurance benefit. Kudos to the staff as well because they are all very friendly!
Lastly, this place is in a 99 Ranch Supermarket and I expected everyone to speak Chinese, Cantonese or Mandarin. Well, I’m American Chinese and speak only English. Hallelujah, everyone there speaks fluent English!

Don’t go this place. Extremely poor and unprofessional service. I believe they have hire new front desk girls? The girl attended to me didn’t give me proper advise on the glasses I choose and the lenses I picked. None. The doctor attended to me for eye examination is good though. However, doctor service is just to give the front desk my degree isn’t it? Ultimately I need to pick suitable glasses. End up, the glasses has not enough nose support, lense touching my eye slash, I can’t smile coz check will touch the glasses too. And with polarized lenses, I can’t see clearly except looking straight. I expected the lady attended to me should point out all these issues before deciding glasses, with her professional knowledge. I am too fed up to write this review.

The nice guy (owner? Optometrist?) was nice enough to help fix the frame before closing time. I guess I am lucky not to meet that stuff who are usually around.

Was having some miscommunication early on. Dr. Chen carefully reviewed my case and explained what was going on with my vision. Things worked out well eventually.
Thanks!

I left a tip after my first visit but realized I never completed a review when I just returned for my 3^rd eye exam. Dr Cheng has just perfectly nailed my prescription every time and is now the only Dr I trust for eye exams. The office is always staffed with helpful people whenever I have a question between visits (it’s inside of Ranch 99 Market so I’m in and out weekly at least). The prescriptions seem to take longer to fill here than I’ve experienced before, but after waiting for that, I always get a high quality lens that makes it easy to see. I think it’s worth the wait, but be aware the wait WILL be 1 – 2 weeks longer than you are quoted. All in all I am happier here than any eye dr I’ve seen over the last 30 years.

Best service around! Dr. Cheng is the best at what she does and takes care of us no matter what! The assistants are great and friendly and make you feel at home and assist with picking out glasses and make you feel great about yourself.
Great prices and they remember you after the first visit and beyond!

The review is not for eye exam done by Dr Helen Cheng, but the eye glass service. Dr. Cheng was patient and provided quite useful tips during my eye exam including eye dilation. Unfortunately after the eye exam, it was a humiliating experience to me. I have two insurance coverage (one from myself and one from my spouse). I know I always have an expensive eye glasses, which is the reason for my double insurance. The front office lady (called Emily) quoted me lens = $ 358, the cheapest frame after insurance = $ 40 additional, and copay of $ 35, total $ 433 for a complete pair. With my other insurance credit, she told me that I still needed to pay $ 240, the most expensive eye glasses quote I ever got. For an out-​of-​pocket $ 240 pair of eye glasses, I really wanted to do some comparison shopping before the commitment. Now it got very interesting. So I ask Emily for a copy of my eye exam report with the prescription info (I saw earlier Dr. Cheng gave the front desk a copy), Emily simply started to pretended that I was not even existed. I asked her multiple times. She was still very hesitate. Finally she made a copy of my insurance policy not the eye exam report and gave that to me. Since my eyes were dilated, I was not sure until much later. I was so angry with this kind of deceptive business practice. My insurance did pay them for my eye exam service, so I deserved a report of my eye exam. The real reason I wanted the prescription info again is to do some comparison shopping. If the price from Global Eyecare Optometry is competitive or even slightly high, I would come back for the eye glasses since I really appreciated the eye exam service I got. Now I am just simply disgusted with this place. Again this review is not for the optometrist, but the shop.
Follow up: Dr Cheng emailed me the prescription report for my eye exam. Really appreciated the gesture. Overall I was very happy with the experience except the last glitch I guess. Now everything is in the good order. Thank you!

Dr. Cheng did a great job of working with me to fine tune my contact prescription. I have astigmatism and it was a tricky process to get the right lenses. Dr. Cheng was thorough and my eyes have benefited in the end. The staff is very friendly and I felt very comfortable during my several visits. I like that I can grab a milk tea next door while I wait; pretty cool.

The Global Eyecare in Pleasanton is a good choice to go. Dr. Helen Cheng’s office is awesome! I called them first as my insurance is VSP that they accepted. One of their staff Juan was very patient to answer my questions. After going the place, Donna was very nicely from answer my questions to give me some free trial contact lenses and a bottle of Moisture.
Dr. Cheng is friendly and professional. My eyes are very comfortable with the prescription she gave me. She is as friendly as my friends.
When I need my exam in future, I would choose to go to Global Eyecare in Pleasanton again!

I have never had contacts before and was very hesitant for a long time. The thought of physically touching my eye freaked me out. My friend told me about Dr. Cheng and kepy bugging me to go see her. im do glad I did! The whole process from start to finish was so easy. At first I had so much trouble putting my contacts in but she was so patient and helpful. She was also very knowledgable and very professional.
I wouldn’t want to go anywhere else. She’s my optometrist for life!

Highly recommend Dr. Cheng. She is extremely knowledgable and experienced. Lots of patients like to come to Dr. Cheng because she is very patience at explaining all the process and procedures. She doesn’t rush through her appointment like other optometrists. She doesn’t treat her patients like business because she cares about each patient that comes to her. Highly recommend!!!

First let me share that previously have been to the same eye care specialist for over 8 years and while that may not sound like a long time, it is long enough to not want to switch. Well, after driving back to San Francisco and trying to find parking in Chinatown for every eye exam and to pick up new glasses, it was time. But who do your trust?
I frequent the 99 Ranch Market where Dr. Cheng’s practice is located and passed it almost 3 – 4 times a week. Since my insurance covers new lens and exams and I saw that her business accepts VSP insurance, I figured why not?
My initial experience was typical, set an appointment, show up and fill out paperwork. OK, that’s normal. While waiting for my turn to see Dr. Cheng, I looked around at the selection of frames and they offer a good selection of name brand and wide choice of children and off brand frames that will fit all budgets and styles.
Well, to my surprise Dr. Cheng was very pleasant, knowledgeable and offer sound advice. Even some that my previous optometrist did not, such as extended screening for retina health. Important things to consider when one reaches my age.
I did not feel rushed during the exam, if anything, I was taking alot of Dr. Cheng’s time with questions and getting to know her as a professional and person. (I just feel more comfortable knowing who I am dealing with on a personal level)
I left with a new prescription and glasses on order and when they arrived, the correction was spot on and I look forward to continuing to visit Global Eyecare Optometry into the foreSEEable future. (Pun intended)
Note: I brought my son here as well as a result.

Terrible service, I had an appointment at 1:30 and 45 minutes later I was still waiting. When I went to the counter to ask how much longer it would take, they told me that it would be another 30 minutes. I decided no to wait any longer and I left.

Had such a great experience here. Dr. Helen Cheng is super knowledgable and has a terrific sense of humor. She answered every question I had and personalized my experience by showing where my eye health was comparatively. It’s nice to be talked to like a friend and treated like a smart patient. The staff was also very sweet and clear about my insurance and options I had to save money and also return for follow ups.

Best optometry experience I have ever had, Dr. Cheng was very thorough in her examination and explanation of the results. She really cares about her patients and takes pride in her profession. highly recommend her.

I’ve never had to seek out an optometrist until more recently when I discovered I had a slight stigmatism and sought out Dr. Cheng. Much of my family is as blind as a bat, so I’m glad I have Dr. Cheng now as my go-​to optometrist!
For my first visit, Dr. Cheng took the time to give me the full details on my stigmatism and I appreciated that she had me walk around to test my prescribed lenses to ensure I felt comfortable w/​the right prescription she doled out. This was definitely key to me as I know I can be sensitive when walking around with glasses (I can get a bit nauseous!).
Dr. Cheng’s assistant was great at helping me find the right fit for my glasses and Dr. Cheng took it one step further and helped me hone in on some good options that fit my face type. She also reached out to let me know when her Eyewear Shows were coming up, where there’d be discounts on frames and sales reps present (providing an even larger selection of glasses). Loved this!
BUT, I think the best experience I had hands down w/​Dr. Cheng was when I received my final pair of eyeglasses and found myself saying out loud: «Omg! Everything’s so SHARP.» I actually wore my glasses to dinner that night just because I was so happy with how clear everything looked. Granted, I only really need my glasses for when I’m at work designing, but I was so over the moon with them that I couldn’t resist the urge to keep them on for a bit. I now wear them everyday at work per Dr. Cheng’s advice to wear them before my eyes get fatigued (vs. my old habits of throwing them on when my eyes get tired). Makes perfect sense!
Dr. Cheng gets 5 stars in my book!

So I was referred to global eye care from a friend but wanted to check on Unilocal first to see what’s up. I’m no optometrist so I can’t compare the expertise of one person to another, however I will say this: Dr. Cheng’s level of service is bar none. She explained things well in laymen terms and didn’t try to force me into anything. I told her what I wanted and she gave me options to pick from. Will definitely bring my girlfriend and family back here.

After weeks of searching for a new optometrist in the Dublin area, I was exhausted. I called office after office and their hours were not only limited but did not cater to anyone who has a full-​time job. Disappointed and defeated, I found Dr. Helen Cheng on Unilocal.
I couldn’t believe that I wasted this much time when I could’ve just made an appointment online and be happy!
Their online appointment system is very easy and fast to use. A few simple questions, jotting down your information and submit = you have an appointment confirmation. I was so elated to find a optometry office that had weekend hours. I have to commute from SF to Dublin everyday and trying to make office hours at 5 or 6 PM is not fun at all.
The office location is inside 99 Ranch. I was super skeptical since I hate the idea that I would be going to an Asian supermarket to get my eyes checked. Seeing as how they’re a small space, I thought they would try to scam their patients but I was completely wrong. My prescription barely changed and the staff and Dr. Cheng advised that I should save my money and keep wearing my frames and current lenses. I would not notice or see a difference since I wear contacts more often and glasses were just a backup. Most other optometry offices would have leapt at the idea of charging me more but they were upfront, honest and did not try to push extra unnecessary costs on me. With my co-​pay from my VSP insurance plan and 1-​full year of contact lens supply, I paid $ 110. This does not include my rebate of $ 50 – 75 (I haven’t checked yet) so the grand total I paid out of pocket was between $ 60 – 35 if the rebate kicks in correctly. Very cool!
My husband also saw Dr. Cheng the same day. She was very patient and took extra time to answer his questions without making us feel rushed. Unfortunately, had a very poor experience at his previous optometry office and had many questions in which he was hoping to have answered. He was very pleased with the service he received here and will be arranging a follow-​up fitting appointment. The staff here was kind enough not to charge us for his fitting and exam fee because they had not fully completed it. The reason why they could not complete the exam was because Dr. Cheng had to order a trial pair of contacts that she wanted to make sure fitted my husband before proceeding to order him a year’s supply. How awesome is that to have a doctor who gives a damn about their patients???
I did notice that they did not have a wide selection of glasses and sunglasses but that’s to be expected for a very small office. I feel like for the ones they did have, they are very tailored for Asian faces so beware if you have a bigger framed face: the frames here will not fit you!
Bottom line: If you’re seeking weekend hours at a top-​notch optometry office in the Dublin/​Pleasanton area, go here! I’m definitely glad I went to get my eyes checked up here. :)

Another excellent experience! Dr. Cheng & Donna continue to have service excellence! I have referred my coworker to visit as well. Hardly any wait & as always, Dr. Cheng is on time. Plus, it’s easy to communicate with her via email. Very prompt response. She definitely have my business years to come!