Fossil Store

I know they don’t hire people with talent but you don’t walk away from someone purchasing and spend more than 5 min on the phone

The people that work at this Fossil are SO nice. I love the bags here and the perfumes smell great.

I bought a Fossil watch from here that I’ve had for many years so I’ve needed the battery replaced a couple times. Anytime I’ve brought it in they’ve replaced it on the spot within minutes. You can’t beat the customer service here! They’re always super friendly, knowledgeable, and helpful and I can’t imagine going anywhere else to get my battery replaced.

I got a new LG G watch (not Fossil, I know). The band was so uncomfortable. I looked high and low and found the perfect one here. The woman who helped me was fantastic and even put the face on my new band. 1000 times more comfortable and better looking!

A disappointing experience became a much happier ending thanks to the customer service I’ve received over the phone from this store in the past couple of days.
My watch came back on Tuesday looking as good as it did when it was new — not only did Metro Service Center replace the battery and repair the watch face, but they buffed out the scratches on the stainless steel and glass. They didn’t have to do that and I really appreciated that they went that extra mile.
Since I went in to get the battery changed out the weekend Fossil was offering the service for free, the associate that took my information to ship my watch out told me that if Metro charged me for the battery repair, to call the store and they would have that fee waived. Sure enough they did just that.
I just want to extend a thanks to both the associate I spoke to on Tuesday to have the fee waived (I believe her name is Katie), and the store manager here; both women were friendly, cordial, and never made me feel like my situation was an afterthought. They have a customer for life!

Love, love, LOVE this store! I’ve had multiple experiences with this store and they were all 5 stars. I’ll start with my first experience…
I first got my aviator sunglasses from there. They were my first really «big» purchase (because I’m a discount hog and I love coupons) and the guy really helped me picked out a nice pair. I LOVE my aviator but the problem was, the lens weren’t cut right but I figured, nothing would happen… it should be fine. Boy was I wrong! I went out to SF with my friend and was holding my glasses while driving and «POP!» out goes my lens when I made a U turn with my car. My lens fell out of my window and being SF, there were traffic and I could not get my lens back. I had to go back to Fossil and see if I could get it fixed or if it was under warranty. That’s when Katie, the store manager, helped me out! She is AWESOME! She told me that under my warranty I could get it replaced and I got a new pair. She even helped me adjusted it to fit my face (being Asian, I have no bridge on my nose –_​-​). My glasses sit perfectly now.
Second dilemma. I recently got a graduation present from my Godmother and it was a nice watch that I was wanting! Of course, somehow, someway, klutzy me knocked the dial off. Once again, I had to hold my head in shame and go back to Fossil to see if they could fix it. Under the awesome warranties that they had for their items, I was able to get a new watch right away. Of course, Katie was there and another worker helped me with my poor watch. In less THAN 24 HOURS, ANOTHER one of my Fossil item lost a screw. HOW DOES THIS ALWAYS HAPPEN TO ME?!
Once again, I had to run back AGAIN to that store and of course, Katie was there and she was more than happy to help me. She found a damaged pair of sunglasses, took the screw from that, and helped me replace that screw. She is WONDERFUL! Once again, she helped me balanced and tightened my glasses. She even offered to tighten the glasses on my head. Amazing! I love this store and their willingness to help customer. Customer service is key to a successful business. They def. care about customer service. If i didn’t already have a retail job, I would def. apply to this place!

i bought wallets, check book, an ipad cover and many other things from here. this store always had high end stuff to make you look professional. you can use a paper superman wallet forever so i upgraded my look here. I come back often and get new things such as watches and bags to keep my professional look up to date. This location has very friendly staff who are always super helpful.

Their customer service is superb! My fossil watch’s battery died, which was 2 years old and they replaced it for 10 bucks which is much cheaper than the local stores in the mall who were charging me 20 – 25 $.
I also had Tommy Hilfiger watch which needed a strap pin and the associate spent about 15 minutes searching for the right size and promised to do it for free if he could find the right pin, he didn’t find it; but it is the intention that counts!

I love this place! And what makes it even better is the customer service here. Super attentive, patient, and helpful… my sister got a watch from here about 10 years ago and since it was covered in their 11 year warranty, they were able to send it in and get it fixed. I think there was something with the timing of the watch hands, but they said that if they sent it in and couldn’t fix it (it was a watch from awhile ago), they would replace the watch for her. Awesome! They ended up being able to fix the watch, which was great news. They have great variation with types of watches, from classy, to fun, to stylish. there is something for everyone. They also have a great selection of wallets and purses that I’ve been eyeing. any chance you guys can telepathically tell my bf that I want my next birthday present from here?

Super nice guy Jordan helped me pick out a wallet for my boyfriend’s birthday!!! He loved it! I was kind of indecisive but he helped me narrow my options and wasn’t impatient lol. Thanks!

Had an issue with my watch, brought it into the store. Phil and Lauren took care of me. Wonderful customer service!

Came into the Fossil store today to get my fiancé’s watch fixed. I bought it for him a year ago, he banged it into a granite counter, had it sent in to be fixed and got it back with the second hand not working.
So then theres this guy named Dylan.
Dylan is the kind of guy you wish worked behind every counter. It’s kinda like your not even shopping, your hanging out at a friends house. Not only did he fix the watch but he was SO fun to talk to. There was a hummingbird necklace I was admiring (while making googly eyes at fiancé). Dylan wrote down the order number for us so if it wasnt there when we came back, he could order it for us. Yay Dylan you score major kudos. One of the best shopping experiences I’ve ever had.
Oh and one more thing. I told Dylan that I hardly wear my Fossil watch because it’s white and ceramic and i’m afraid of scuffing it up. Dylan promptly took a Fossil watch of the same kind and literally started banging it against the counter followed with a grin and a ‘see?’ lol.

Fossil?!! I don’t care if they aren’t the most expensive watches, they look great and the staff is super friendly. I got over 6 watches now, and have a few wallets as well.
I get a long well with a lot of the folks there, they help me out whenever I need it, and will recommend watches to make it easier for you to decide (which I have not regret). They are always there to look at your watches, and will make sure you leave happy, whether you bought a watch or not.

I appreciate all the people working here, they are always friendly and helpful. My friend and I have bought over 6 watches here and will still keep on buying them.
There’s not much to say, I’ve been a long supporter of the Fossil brand. They make very classy and stylish watches, wallets and I just enjoy collecting all their tins!
Prices are reasonable and the 11 year warranty is pretty sweet too! Waiting to find my next favorite accessory!

Awesome customer service. Definitely ask these guys for suggestions if you’re looking for something or nothing in particular like me. Will be back again soon no doubt.

I love Fossil stuff.
Watches. Shades. Stuff like that.
And they gots HELLA stuff to select from.
Picked up a fly pair of shades this weekend.
I love it.
Service. Very cool.

My husband didn’t LOVE the watch I gave him, so we went back today and he exchanged it for something he likes much better. It cost 10 bucks more, no big deal, and the exchange was smooth and easy. The customer service remains excellent and it’s easy for a gift recipient to exchange a watch.

This review is personally for Wendy who is by far one of the best sales associates that I have ever had met for good reason. I came in the Fossil store a few weeks ago but was caught by the Fossil watch that she was wearing, she informed me that they were no longer carrying that particular Ceramic watch for the moment but they had others like it. After seeing the selection but still stuck on her watch, she let me try on her personal watch and I fell even more in love! She called a few near by stores to see if any one carried it but at least no one did. She told me that she could give me a call if they got any in some time soon but I did not want to be anymore tempted.
Going home, I was still stuck on the watch but they did not even have it on their web page. About 2 weeks later, a friend that I was with gave a store closer to me a call but they still did not carry it, and then a call to Fossil in Stoneridge. Wendy remembered us on the spot when he called in but sadly informed that she still did not have the watch in but called around and found that a Sacramento store had a few. She got them transferred to her store just for us and then saved them so that we had first pick! She then resized 3 of the same watch a total of 3 times due to a scratch on one watch and a defect on another that she noticed when I was trying on the watch for the final fit.
Wendy has a key eye for quality and service, she made sure that I went home Happy and that the product I was buying was up to standard. If you are in the market for a new Fossil watch, this location is a must and if you are having trouble finding something just ask for Wendy!

So I just got back from my vacation, and my watch waiting for me after 4 weeks at the repair. I was so excited to open that envelope and see a shiny new looking watch, and to my horror the watch looked like it had been run over by a car… no lie! My watch was only missing «ONE» large swarovski crystal, one when I took it in! The steel back of the band had some scratches, but other than that for 2 years old it was lookin’ good. So to my horror the watch was now missing two big crystals and some small ones around the face, and the actual crystal on the face of the watch was crushed off. With only shards of the glass in the corners left. I looked in the bubble wrap to see if this happened in transit, but the glass wasn’t in the bubble wrap. So I don’t know why or how or when my watch got crushed but it was now NOT wearable. There was a letter in with the watch saying they didn’t have the parts and they were returning it, uhhh not the way I dropped it off at Fossil! Atleast I could wear it before now it’s destroyed!!! Is this some kind of sick joke?
This was last night at 10:30 and I just got back from New York, so I had to wait till this am to call. They were very nice and could’nt explain what had happened and were very apologetic (which was a good thing because I was ready to rip someone a new one the night before). They did offer for the initial $ 27 dollars they’d give me a credit towards a new watch worth $ 95 – 105, I could look online and choose. I was able to find my old watch, which was now on sale and they had changed the name (weird, whatever just give my watch) so they will now be sending this in two weeks… so the saga continues. Hope it’s in a steel box! So I may have to «update» again in a few weeks, but at the moment I’m none too happy.

This relatively new store inside Stone Ridge mall is a well designed and well lit store. Its very modern and features all of their latest watches.
I came in over the weekend to purchase a watch. The two ladies that assisted me were very polite and helpful.
I’m a man and I hate shopping at the mall… hence the short review.