Datarecovery.com

This place is a diamond in the rough. I had taken my data recovery issue to Best Buy and had tough news including a poor prognosis and even worse pricing information. The team at Data Recovery was a lighthouse in the storm! You have a case manager who is assigned to you, none of this bouncing around to different people stuff. They were on it, and never was I ever in the dark about where they were in the process. They answer the phone when you call, they walk out and meet you when you walk in the door, they email you updates regularly. I would go back here in a heartbeat. The pricing is better than you will find elsewhere, the communication is top notch, and the team is reliable. All my information was recovered exactly when they said it would be. A very great experience!

My external hard drive from WD suddenly stopped working so WD recommended me to send the disk to
. They evaluated it quickly and as soon as I payed the cost I got it back within a couple of days. This is the first time a hard drive ever breaks for me so I don’t have anything to compare with, either the price or the service, waiting time etc. But I got all my files on a new drive so I’m happy with the result. Thank you!

I had a bad customer experience with this company. I can’t provide a review of their services since I couldn’t get a hold of anyone. I drove 30 minutes to this place hoping to drop off my hard drive for an evaluation. Unfortunately, when I got there around 1:40pm, the doors were closed and there was a sign on the door saying they’d return in 20 minutes. There was no time-​stamp on the notice so I didn’t know how long I’d actually have to wait. Since I didn’t really have time to wait, I called their phone number to see if anyone would pick up hoping someone was there that could process the intake of my hard drive.
A technician did pick up the call and I told him I was in the lobby. He just asked for my number and said he’d call me back right away. I guess he called the person who left the office to see how long they’d be. The technician called me back and said it’d be another 15 minutes before the person returned. I couldn’t wait so I left. There goes an hour of my life. What a waste of time.
As a potential customer, I would have expected the following:
1) Put a time on when you’d be back, not how long since you could have left 5 minutes ago or 20 minutes ago.
2) Have a backup person to take care of customers when no one is at the front desk.
3) The technician could have easily walked a few steps, taken down my info and hard drive and given it to the person handling the intake. Any questions could have easily been handled via telephone.

I don’t usually write reviews but felt the need to share my experience with this company. I had no idea where to start when my iMac hard drive died, we had zero previous problems with the computer so we kept forgetting to back it up just assuming we would get around to it not realizing that years were passing. When it decided to go we were devastated because EVERYTHING was on our computer including some very important documents that we wouldn’t be able to replicate! We started our search for a reputable company and decided we wanted to find someplace local where we didn’t have to ship anything out. We found
based on online Unilocal reviews and the fact that you don’t pay if nothing is actually recovered and I cannot tell you how happy we are that we went with them especially since we were so freaked out with the situation and due to the damage of the drives we knew there was a poor chance of recovery. Every single aspect of the transaction was handled with professionalism and compassion. Denise was awesome! She handled our case and made sure we knew what was going on every step of the way with excellent follow through via phone calls and email, we felt completely taken care of. In the end although there was a lot of damage they were able to recover all files!!! We couldn’t believe it and feel as though they really went the extra mile to help recover our data! We would definitely recommend this company to our family and friends and I cannot thank them enough for their efforts, their excellent pricing compared to other companies we contacted and their wonderful customer service!

My father, whose work issued HDD failed, came to me for help so we decided to go to
in Pleasanton at the actual center. To make things simple: Great people, prompt service, and were very patient with us due to a work related encryption situation. Nothing seemed pushy and overall a very comfortable experience. They do give free quotes and such, so in that regard, it made everything a whole lot easier to get grasp on other prices/​details and compare.

My Hard drive stopped working and i was not able to retrieve any of my data including my precious photos and video of over 10 years. Contacted data recovery and they assured they would try the best and if they couldn’t they would not charge anything. It took almost a month for retrieving and at one point they told it seems to be very difficult and will try for couple more days before giving up. At last they phoned me up with the good news that my data was recovered. I am extremely thankful to Data Recovery staff for getting me back y data.

The folks at
saved my marriage! Perhaps even my life!!!
I managed to physically break my hard drive and I screwed up my backup, so I thought I was SOL. Sure the drive was a goner, I didn’t have a good feeling walking out of the local office. However, I was wrong; and let me tell you, this is one time I am thankful to be wrong.
They called me a few hours after I dropped it and said they may be able to recover it, but would need to order parts to repair the drive and until then, they couldn’t be sure whether it could be done. With fingers and toes crossed I said go for it. 3 days later I walked out of their office with all the data I’d «lost» and I walked into my house with relief and a soon to be happy husband. Phew! That was a close one.
From now on, I promise to be more careful with my laptops, and check the backups instead of assuming they worked.

I’m an architecture student going to college currently that had a disaster when my hard drive corrupted. My 2 years of architecture school as well as my business documents, my 24K photos for professional work were all gone I thought. I contacted these guys and they were swift in getting me the info required to send the hard drive, they got back to me with a quote shortly after.
With no headache or issues, I got my hard drive back within two weeks if that, with a fully functioning hard drive that contained not even some but every single file that I thought I’d never see again. Best tech support experience I’ve ever had with anyone!

Awesome place to get your data recovered. My external HD failed on me and I couldn’t read my files. I wanted to cry coz they were my kids videos and photos and luckily, this place was able to retrieve my files for me. What I liked most is that they have an actual shop where I could drop off my HD to them locally instead of mailing it which I was afraid of losing. They recovered my files very quickly and was excellent with their customer service. Thank you!

These guys saved me and my company a bunch of time! We had some virtual machines storied on a HD where the drive head got stuck and gave the dreaded beeping sounds on startup. The drive wasn’t recognized by BIOS.
I brought it to
(a short drive from our office). In less than a day they had finished their preliminary evaluation and a few business days later they had recovered 100% of my data. Their service was very professional with several email updates and a helpful site where I could give my approval and check on status. I couldn’t imagine a smoother experience!

After my drive fell off a high table and quit working I took it to two data recovery companies that could not get my files off.
was able to successfully recover 80 percent of my files. I thought I had lost all my Europe pictures and video and they recovered it all! You have no idea how much I appreciate the work you do. Thank you!!! :)

In this day and Age, losing your data is big grievance, especially when you don’t have a backup. I had my laptop physically crashed, the HDD went flying out and hit the pavement. I took the HDD into DataRecovery for restoring the data. It was a very frustrating not knowing if my data will be recovered or not, and after 4 painful weeks, my data was NOT recovered.
They did not charge me any $$ for attempting to recover the data. And I was very upset with their service and communication of the information. I have some of the precious moments of my daughter growing up on the HDD and now its gone.
I had 30 minutes of conversation with Mr. Vu and he patiently listened to me and understood my perspective. He informed me of all the time and effort he spent on the HDD to try and attempt to recover the data, and how he babysat the recovery process, and still failed at retrieving the data.
They could not retrieve the data, but they understood the pain of the customer and they listened to me patiently. There is a lot of room of improvement in their services and communication. Although they are excellent people and genuine and will work hard to retrieve the data.
They could not get my data back, although I will give them big Kudos for trying.
Thank you Vu & Denise.

I’m in love with Data Recovery! I bought a new computer, backed up my files to my trusty external drive, and transferred the files from the old to the new. I checked that the files were there, then deleted them from the old computer. When I next opened my files, they were empty — all of them. They were gone from my external as well. I’m a writer, so I had lost manuscripts — some of which were almost finished. Panic isn’t the word — it was more like shock. My hero (my husband) insisted we take it someplace — he found Data Recovery. They were the nicest and most understanding people I’ve dealt with regarding computers! I was assigned a case manager, who kept me apprised of the progress & completed their work 5 days early and recovered everything. They are my go to from now on!

These guys are straight up awesome!
Saved all my lost files on my work computer.
Had I lost it, it would’ve been really detrimental to my job and our department.
Thank you
!

Those of us who work with computers know how important it is to keep our data safe. But what happens when data is damaged and needs restoring. I was impressed with ESS Data Recovery. In the past I have lost a lot of data because I didn’t know about data recovery. ESS Data Recovery restores your hard drive, RAIDS, serves information that have been damaged by water, fire, and viruses. They even restore info from flash memory cards, zip disk, and iPods.
Recently I needed info restored on my iPod and computer hard drive. ESS gave me a 100% back guarantee if they couldn’t recover my data. Fortunately my hard drive info was 100% restored. Only 96% of my iPod info could be restored and I was only charged for the 96% success. My iPod was pretty damaged and I didn’t expect to get even 50% of my data back. Thank you ESS.

Thank you ESS for helping me restore files that I thought were lost forever. The customer support line was fast and very helpful in walking me through a very stressful situation. Would I use ESS again? YES!

In my business, my computer is my main work station. Recently my hard drive crashed; I was in such a state of shock I could barely get through the first threshold. My trusted computer doctor recently retired and I did not know who to turn to. A close friend recommended ESS Data Recovery. The people in customer service were so friendly and helpful. They gave me all the instructions I needed to to pack up my hard drive and send to them. Within a week, I had my pictures and documents back. I was so stoked! I would have been so bummed to lose my recent pictures and documents. Normally, I back up but had not done this for a week or so. It’s great to know I have a reliable resource when trouble strikes. Thanks ESS Data Recovery!

What do you do when you are half way through a work project and your computer crashes ?? What do you do when final exams are in two weeks and that same hard drive has all your study information on it ?? Whatever you do… you’d better do it quick !!
ESS couldn’t solve my computer problems… but they DID recover 99.5% of my data… and that’s the part that can’t be replaced ! I just took my hard drive to my local UPS Store and 4 days later, I got the good news. ESS saved my life and the service guy taught me a new word: BACK-​UP (or is it two words??)

The team at ESS Data Recovery were quick with the recovery of our company files when we recently had a hard drive failure. The customer service was excellent and I was informed of the process each step of the way. I even received some «therapy» from one of the CSR’s who assured me that my data was completely recovered and that I should not «take a long walk off a short pier». This could have been a major headache for my company and I, but instead ESS Data Recovery turned it into a manageable hiccup. Kudos to ESS and their rock star team.