Creative Imaging

This place is a rip and I’m very disappointed. First off, the sitting fee is over $ 50! Ridiculous. The pics are so mediocre (JC Penny and Picture People do a better job). If you don’t purchase a package, you pay almost $ 60 per sheet. Really? So you’re pretty much forced to purchase a package– which is $ 400 with tax/​processing for 3 poses. They offer no discounts or coupons (Prestige did an awesome job on my older son’s pics and emailed 20%-40% off coupons throughout the school year to make it more affordable for parents). If you don’t purchase portraits within two weeks of receiving the proofs, they charge you $ 10 to access your proofs! To top it off, it takes six weeks for your photos to ship after placing the order and 3 days shipping. Wow. Prestige was almost half the price and less than 3 weeks delivery. I am disgusted with this place and upset that the school chose it, when Prestige was doing an awesome job. I regret not hiring a professional photographer to take custom pics somewhere nice, which would have been less expensive. If you want to order a CD alone with just 3 poses to print pics yourself, this place charges $ 450!!! Unbelievable. Selfish. Money hungry company that takes advantage of families who have college to pay for just around the corner. Smh. Stay away from this place and don’t bother taking any more than just the year book photo if your child’s school uses them.

Wasn’t satisfied with my photo & very very pricey for only a yearbook photo. Only giving two stars because staff was nice, but they were slow and they were more focused on talking to each other about Halloween.

to bad there is not a negative star… worst pictures ever. way pricey I can get private photos done for a fraction of the cost, there are little to no options for filtering or touch ups not that they could probably do that any better. This company must survive on parents no being able to pass on a pic of there child good or back. My daughter has better looking selfies that these. They are unimaginative, no creativity or much of anything else. Senior photos are supposed to be formal photos, these photos as well as the backgrounds are no different that they use for the 3^rd grade class. except they cost 5x as much! really $ 290 for no effort what so ever ! nope re scheduled with a private photographer for a fraction of the cost.

If I could give zero stars I would, over priced the worse staff rude, disrespectful… how does this business stay operating by riping parents ff are you Fuking kidding me $ 55.00 for one sheet of 5×7…400 for a package of nothing,$ 299 for a cd one image .your not doing any printing. news flash creative image you dont need to charge so much, to be successful, worse company ever…

If I could give 0 stars, I would. I had my sons senior pictures done here. The sitting fee was astronomical, we picked two poses, paid $ 54 /​per sheet. Picked up the pics to discover a black thread on one of the pictures. I asked about it, and they said it was on my sons collar. I indicated that was not possible since the other picture doesn’t have it. They looked again and said, the photographer must have snipped it off of his collar before the shot was taken. No way! Finally they agreed to re-​print. No apology or compensation offered for the trouble that I now need to pick it up again. They did offer to mail it, but that way I can’t make sure it wasn’t screwed up again.
School districts, stop using these guys!!!

My children were on a swim team last year (2014) and Creative Imaging was the hired photography company that did the team and individual photos. I ordered photos of my twin boys (age 5) — buddy and individual. I also ordered the individual photos with their names on it (last name, first name). When they came back, our last name was misspelled. I had to call and have them fix the pictures. The quality of the pictures were very poor. Not only that, but this year, I came to find out that they published marketing flyers/​order forms with three large pictures of my children, one of which had his full name printed (first and last), this was done WITHOUT our consent. As many parents do, I value my children’s privacy and safety and the company clearly breached both now the flyers are out everywhere in the Bay Area.

Price gouging at it’s finest! And are the business hours a state secret?
Unfortunately, they have a monopoly on senior & it seems other school pictures in the area. I had to pay a $ 70 «sitting fee» which was only disclosed when we arrived for our appointment.
Then, the package /​per sheet prices are exorbitant. And if you want to «own» your child’s images, it costs $ 150 EACH!!!
Why do the schools force parents into ONE studio?
Impossible to find their business hours or phone number on their website.
The people are nice, but the pricing overshadows any positives.

I cannot speak to the bad reviews regarding high school senior portraits. However I was completely satisfied with our experience getting pictures done for my daughter who is graduating from college. I finally realized I needed pictures for announcements, and was scared I was too late. We were able to get a timely appointment. Every staff member was kind and upbeat from the desk to the photographer. I easily ordered online, and my package was ready well before the time they estimated. I was able to put a beautiful pic of my daughter in each announcement and have larger ones for our memories. I recommend this studio.

I have to say that I was skeptical when we first decided to go to Creative Imaging. This is my son’s Senior Portraits and I wanted them to be really nice. I am very dissapointed with the outcome of his pictures.

Loved the senior portraits for all three of my kids. Would not go anywhere else! The kids have never looked better and we were very happy with the results.

I just got the online link for my daughters retaken senior photos and I am once again in awww as to how this studio stays in business. The first photos she took were awful, the cap in the cap and gown shots was crumpled on her head and obviously crooked and cocked to one side. The photos are unimaginative and my daughters looks stiff and awkward in just about every photo. She is not an awkward person, and typically takes great photos. None of the photos look professional, and for what they are charging for these photos I would expect at least mall quality shots. After trying for over a week to get someone to help me to reschedule her photo shoot via e-​mail and by calling and leaving several VMs we were told we had to drive all the way to Pleasanton for the retakes… UGGG! Now i see the retakes and they are no better then the original photos with the exception the cap is now sitting on my daughters head correctly. the retakes have far less poses and backgrounds as the original shoot did, what happen Creative imaging?
It is really unfair that our schools give us parents no say so in who they choose for the school photos, I would have not chosen this place. I want to know what the schools are getting from this… there has to be some explanation for choosing an over priced low quality studio. The thing is, this isn’t my first rodeo. This is my 3^rd senior in the past 6 years and This is the 1^st time using this studio, My sons schools used another popular school photo studio and with each of them I had a wonderful experience. The photos were in the same price range, but I had no customer service issue, no photo quality issues and never had to contact them with any issues, just to order additional photos. I would never recommend this studio and I am going to write a letter to my daughters school and the school board. I am also thinking about trying to get her Cap and Gown early so I can go to another studio to have her photos taken again.

The worst school portraits I’ve ever seen! They only gave us one photo, and we had to pay for it before we even saw it. My daughter was talking in the picture, a very odd expression that I can’t believe they’d be willing to pass along as a picture we already purchased. They didn’t have any other proofs to choose from. When I complained, they only offered me to do re-​takes for an additional charge!

Just received my child’s photo and I’m not 1 bit impressed. Actually, there is a significant amount of parents who are not satisfied with their pictures either. My daughter looks ridiculously tanned and it wasn’t the background color we chose. Plus, they took extremely long to get back to us and it was pricey. If the school chooses to use this company again, I will most definitely not be buying any.

Had a great experience here last Saturday!
One of my little brothers has to take senior portrait pictures, but we missed out on all of the appointments that were going to take place at his school. I called Creative Imaging last Thursday, though, and they were able to promptly set me up with an appointment that Saturday morning!
The appointment was set for 10:45 AM, but we got there 15 minutes early. After I paid for the package and initialed the top of the receipt, confirming that I understood not to take any personal photos while in the back (darn!, lol), we sat down in the waiting area and within a few minutes, were ushered to the back by Pauline. I don’t know what kind of coffee she drinks, but she was amazingly alert and alive. She got my brother fitted with the necessary shirt, suit jacket, and bowtie, all while making friendly conversation about his summer, if he was involved in sports, etc.
The photographer was equally as professional and courteous, and we had everything wrapped up in under 15 minutes flat.
Thanks, Creative Imaging, for fitting us in and for making the appointment run like clockwork!

We had to use this company for senior pictures. I believe I paid 50 dollars for one 8×10. At my cousins school the very best package was 55 dollars with all kinds of sheets and a cd. Creative Imaging was in the hundreds for same package as my cousins. NO WAY was I gonna pay that. I went to JC penny a couple days after graduation and brought my cap and gown. The pictures were super great and only $ 3.33 per sheet. Always shop around when you feel you’re getting ripped off!

Creative Imaging has made some changes since last year. They will now give you a preview before purchase. Their Spring pictures are better than their Fall photos. Yeah. They also were very nice in the customer service department. So I have upgraded them. They still need to pass out combs though.

Very bad experience. They don’t no what they are doing. I called multiple times and no one ever called me back. I asked for one thing got another. Never got my change back. EXTREMELY DISAPPOINTED. I will never get anything from them ever again. Horrible.

Worst service ever, pictures not great either. Very rushed and disorganized. Get a call my daughter’s announcements are ready but I owe $ 5.95 for shipping. Called them several times and they only open 2 days. Want you to leave your credit card numbet on a message. NO… So unprofessional. Don’t want to even give them 1 star. My daughter will graduate before getting these dumb announcements. Better off going to Costco, quicker, cheaper and at least I will get them.

And yet Creative Imaging gets two stars… again. We had another senior in the family get pictures done here. First off, we were supposed to get the information and brochure or even THE APPOINTMENT in the mail, but we never did. So we actually had to call them up. Even then, they just told us to print out the brochure ourselves. They even had an appointment… without us knowing? Honestly-​no confirmation? Then, when they mailed us our deposit, they spelled our last name wrong and we had a heck of time trying to cash that in. Ugh.
Again, the only thing saving them from the doomed one star is the great service from the assistant. That will only get you soo far. soo farr.

Our middle school uses them. I like the online ordering which is great. But it really depends on who you get as a photographer for your kid for you to have some great pictures for the school year. When someone wrote average, they indeed are correct. Its such a bummer as those are what you rely on as your school picture memory. Kinda held hostage as that’s who the school contracted. Just bummed as 1 out 3 years I’ve been happy with the pictures and it was the photographer who made the effort. I wish they’d check the pictures they took as if it were their kid then maybe we’d get better pictures.