Cookies by Design

We were very pleased with the service we rec’d when we ordered our daughter’s cookie bouquet. It arrived as described and on time. My Kids loved it! Looked great and tasted delicious!

A friend wanted to thank me and sent me a dozen of their oatmeal/​raisin. Some of the best cookies I have ever had. Ever. Large cookie. Cooked, but not burnt. Presentation was nice. Hand-​written thank you note included. I have no idea what my friend paid, but damn. Great cookies.

5 stars! Ordered a golf-​themed cookie bouquet for my Dad’s birthday. He loved them! And he said the woman who delivered them was really nice. Will order again!

I called just to ask about the cookies and the lady who answered was rude and just insisted on going to the website and wouldn’t answer my questions directly. Need less to say I did not order from them due to the rude lady who wouldn’t give me simple information about their cookies.

We ordered sugar cookies for my son’s BD party. They were large and pretty but completely overcooked. They were hard and dense, with the consistency of MREs. Most of them got thrown away.
I’m extremely disappointed with this product, especially considering the cost per cookie.

Lady was extremely rude to me when I asked if she could write on a cookie. I was informed that only specific cookies are able to written on because that is the rule. I was unaware of these rules especially since writing on cookies is THEIR BUSINESS! They had 3 cookies left in the display that could NOT be written on and only one tiny cookie lollipop that was able to be written on.

I ordered and picked up some decorated sugar cookies for my company’s client birthday program. We wanted to test them out before we start ordering them. I also bought a few of the cookies in the bakery case for «personal research».
The decorated cookies were decorated very nicely. They had wrapped each individually and tied them with curly ribbon. The cookies were delicious! They were thick and soft and had a fair amount of frosting on them. I would definitely buy them for friends and family and personal clients.
The bakery case cookies were also delicious. The pink frosted one was soft and tasty. The Oatmeal Raisin was chewy and plump.
Their cookies taste homemade. I will absolutely buy them again.

Can’t speak to their actual services called today for info because I want to come in and place a special order and feel it’s best to do it in person but had a couple questions first re: long distance orders. Phone was answered with «Cookies by design please hold» with no regard to my response I was dumped on hold where I remained for 8 minutes. After EIGHT minutes on hold I hung up. There was no checking back in, or «can we call you back». I guess plain old customer service and politeness is just gone these days…

I stopped in thinking it was a bakery. It’s a place where you can special order cookie bouquets. There were some ready to buy cookies. Although I can’t rate on taste cause I didn’t get a cookie. I can say that the lady at the counter was very kind and informative. The lobby area was clean and had many example bouquets to look at. They offer a catalog to order online and other cookie flavor options. All the designs were cute and friendly.

Cookies by Design had only 8 cookies on display. their specialty is cookie bouquets.
cookies 1.5+
eats: peanut butter (1.5)
buttery peanut butter taste, chewy hard texture, not soft.
2.5 stars
crumbs:
–little ones will be thrilled with these.
–the big ones will say «WT,? (Whatsuppp?)

My son received these as a get well gift after surgery. The cookies tasted terrible!!! Dry and NO Flavor! I called over the weekend to let Cookies by Design know that their cookies were not up to par and If I was a paying customer I would be upset that these were sent to someone. I received a call back on Monday from Mary. Bottom line she offered for me to come to them… Are you kidding me! To get a few cookies out of the case. What awful customer service. She should have offered a refund to the sender of the cookies, deliver a new basket, credit for future gift.
Bottom line the customer service and cookies SUCK!
Don’t order from them.

As long as you don’t set your expectations too high you may be somewhat pleased with the end result. Don’t expect your cookies to look as good as they do on the website, but not as bad as the examples that are displayed at the store (I’ll get back to this later!). I think 3 stars is in order.
I ordered a cookie bouquet for my friend’s b-​day. I wanted a mix of their regular design cookies and then some special items. I left them pictures of what I wanted knowing that it wasn’t going to be exact, but hoping it would be somewhat close.
I went into the store right before Easter and the holiday cookies that I saw there were skillfully done which gave me hope. However, when I placed my order the girl was a little dismissive when I was showing her the pictures of what I wanted and asked her what the cookie designer was capable of doing. She made it seem like the cookie decorator was just going to do her own thing and may or may not follow my instructions. I was getting very nervous needless to say. Basically if you stick to the «stock» design cookies that they produce regularly I think you will be very satisfied. If you ask them to go out on a limb and be creative (which I kinda thought was the whole idea here) you may end up a little disappointed. It would’ve helped if they were more forthcoming about what they can and cannot do when you place your order, especially when I showed up there in person with pictures in hand.
The script on my «custom» cookies were off center and squeezed in. The script was in the wrong place altogether on one of the cookies because the girl didn’t write it down when I was telling her. I think they could have done a better job on some of them but instead of starting over when they make a mistake they just try to make it work. Not sure if that’s laziness, being cheap or just lack of skill. So my friend ended up with several «close enough» cookies. Although he definitely appreciated my thoughtfulness which is what really matters in the end.
Don’t be too put off by the sample cookies they have on display. They look old and faded. I’m not sure why they don’t replace these. They look terrible and make you think the franchise owner doesn’t care about the business. Not good marketing!
I was worried that they were going to forget about my order since I placed it over a week in advance, but they did not. It was also delivered on the correct day and earlier in the day as they said, although it was not guaranteed.
Customer service wasn’t the worst. Over the phone they always gave clear, concise information. They just weren’t over the top polite or friendly in their delivery. In-​store I dealt with two different women. The older one was definitely more helpful. She is the one who helped with some ideas for designs. The younger one is the one who took my order; not as helpful. When I reviewed my order slip I felt like it was a bit incomplete considering the detail I was giving her about what I wanted. All in all it didn’t come out exactly how I envisioned, but in the end it worked out and was delivered on time.
From looking at the national website, I get the impression that this particular franchise doesn’t offer a lot of the products that they show on the website… Big frown… This franchise could definitely benefit from sending the cookie decorator to a class or two I think.
I might use them again as long as I didn’t want anything unique. The cookie bouquet probably wasn’t worth the money, but my friend is for sure worth the money.

Fabulous! I ordered cookies to be delivered to San Leandro and they recipient was very, very, very happy. Loved the design and also said they were tasty!
This is a great way to say Thank You, like you mean it!!!

Okay, I am trying to calm myself down before I write this review, I don’t want to sound too harsh but I am really disappointed. I called on Monday to inquire about a Harry Potter themed cookie basket for my cousin’s birthday, they told me it was possible and to send them some pictures. I sent six pictures: Harry, Harry’s wand, Gryffindor’s sword, Gryffindor’s shield, Gryffindor tie, and a Golden Snitch.
I picked up the basket on Saturday afternoon and it’s not what I expected. The cashier told me she was not familiar with Harry Potter and had not seen any of the movies. I was thinking, «the Harry Potter franchise has made over $ 5 billion dollars, you might not have seen any of the movies but for a decade the posters have been EVERYWHERE! And if somebody is going to pay that much for a basket of cookies, the least you can do is some Internet research on how it should look.»
Only 2 out of 6 cookies, were worth the price.
–Cookie#1: Harry Potter cookie-​The cookie looked more like a bear than a human. I think they should have cut off the bear ears before baking it. Plus the cookie was missing the scar across Harry’s forehead. The robes on the cookie were mostly black and included no red color.
–Cookie#2: Harry’s wand-​The wand looked accurate and was brown and outlined in black, which made it stand out. But did they have to color in the background «blue,» every picture I sent included red and yellow/​gold colors?
–Cookie#3: Gryffindor’s sword-​The sword was the correct length based on the picture but just like background for the wand cookie, «what’s with the blue?»
–Cookie#4: Gryffindor’s shield-​When I saw this cookie, I didn’t know what it was but when I stepped back I could see the lion. I wish the lion had been outlined in black because up-​close it looks like an outline of Italy.
–Cookie#5: Gryffindor tie-​TOTAL FAIL!!! The tie was purple, yellow, and black. The picture I sent was a red and gold Gryffindor tie. Why would someone change the colors or not at least check for the correct ones? Come-​on, if they had to ask for pictures, they should follow the picture.
–Cookie#6: Golden Snitch-​It was plain. They frosted the sugar cookie with yellow icing and a yellow icing on an off-​white cookie doesn’t stand out. I wish they would have outlined the snitch in a black or filled in the background to make it stand out.
I just hope my little cousin is okay with this basket, he may be 6 yrs old but like me, he pays attention to the details and notices the little things. It just goes to show you, now-​a-​days you have to explain EVERYTHING, every little detail or else it won’t turn out right. I definitely will not be ordering anymore cookies from this place.
(posted the pictures)

Went in to check out what they had for a bunch of April Birthdays for some family members. Didn’t order that day but called on the phone with the website open in front of me. Explained what I wanted and what the cookies should say and when I needed it delivered. They delivered the day before our party and they were just perfect. All 65 of our guests thought they were just the cutest. I will definitely used again. And the cookies are pretty good, but I think it is more the design and look and the whole idea of a cookie bouquet that makes it unique.

I would give no stars if I could…
My wife called last week to have a cookie arrangement made for our 9 year old Granddaughter’s birthday. She specified Saturday delivery, since her birthday was on Sunday. Friday, they called and said there was a problem with the order. I found out that they had our billing address wrong. Once that was fixed, they guaranteed the Saturday delivery again… Saturday evening rolled around with no delivery… My wife called this morning, with no apologies by them and only could promise a Tuesday delivery… No sense of urgency to fix their screw-​ups… take you hard earned money elsewhere…

Very impressed!
I walked into there local store here in Pleasanton. I was kindly greeted. I went in not knowing exactly what I wanted. I had browsed the web site but was still undecided. the associate was more than willing to help me. They even helped me design a custom cookie bouquet. When I checked online, delivery was 2 days out. After talking to them, they agreed to do next day delivery, high five for that! Cookies were delivered as promised and timely. The GF loved em. Not much more I could ask for…

Really good cookies! Oddly enough… right next to weight watchers.

So, I guess I’m partial to the cookie I received from here, because it said I was an awesome teacher (like I didn’t already know that!) But I do have to say the cookie wasn’t that bad. It was soft, and a good consistency, a good flavor, and totally cute. I know they have a ton of designs, but the one I got was a teachery sort of design.
I’ve never actually purchased a cookie or bouquet here, but I’ve been in with my boss before. They had a ton of designs to choose from, and the service in the store was decent.
The set up, with all the cookies in the store, made me feel like I was going to go into a sugar comma, but I’ll admit it, I’m a sucker for the cute factor.

Not so long ago, I passed by this store while I was at the scrapbook store next door. I looked in the window, and saw all of the adorable cookie designs. I decided to order a cookie bouquet for my husband sinceI thought how unique that would be and he loves cookies. I ordered my expensive cookie bouquet, but I was glad to pay
Gave the bouquet to hubby, he liked it a lot. Sadly the cookies tasted like CRUD! They were the most adorable TASTELESS, ICKY cookies ever. Do not waste your money here! I am sure that there is a bakery out there that could put together some wonderful unique pastry/​cookie gift for possibly less with much more taste!
As I said though, for the uniqueness, I would not have minded paying they price for these items (it was about $ 50 for a 7 cookie bouquet) if the cookies had tasted good. If I wanted to spend $ 50 to throw away, I would have bought flowers. KWIM?