TJ Maxx

I was recently on the hunt for a new jewelry rack and was given the suggestion to check out TJ Maxx, they seem to have a lot of little miscellaneous items. After mapping out my route to get to this store location, I was not at all impressed with the feel and vibe of the store.
The way the store’s lighting is set up is really depressing, I didn’t feel good about being there whatsoever, in fact, I made sure I was in and out of the store quickly. I scoured the store for the area where household items would be and was lucky enough to find two jewelry racks. One was broken but the store clerk was nice enough to tell me I might be able to receive a discount for the broken item.
While I was checking out, I asked if I could get a discount on the broken item since it was, well broken. The person making the decision on whether or not to give me a discount didn’t have a very nice attitude about the whole transaction, in fact, he kind of snickered/​scoffed and then marked the item down $ 2.
I chose not to buy it, it just wasn’t worth it. But I sure didn’t appreciate his attitude or tone. I probably won’t be returning to that TJ Maxx location.
There is ample parking, and if they changed the lighting of the store it would be more cheery. I am glad I found what I was on the hunt for.

Came in with a return. I had my receipt and item was never worn. The cashier said they were worn. My son didnt try them on because they were too small. When I came back with my purchase of other items the manager and the first clerk were talking out load complaining about me. I am if nothing an honest person and I was offened. They kept on going even after the cashier requested assistance from Ligia M on my shoes. I asked her why she has to be talking about me the entire time. Mind you, I was still there shopoing probably another hour. I just noticed the sweater I just bought has a huge black mark on it. I know people take advantage but I work hard and know right from wrong. Not going to shop there again. Even thinking of cancelling my credit card with them.

Racist old hags discriminated against young people right in front of me, denying them the same respect and service that anyone should have, disgusting people and service I won’t return!

I Love this store so much. Only thing I ask is you tone it down with the pushy-​ness of opening the credits. I get it… I’ve worked in retail. However, last time I was there with my mother (who suffers from dementia) …the staff was trying to coax her into opening an account. It was very awkward to say the least. I know it’s not the staffs fault. The company forces them to do this. It’s very annoying. Please consider toning it down a notch… thank you so much!

Many reviewers already pointed out that customer service treats returns as scams, and they’re right.
(Context: even in my limited visits, I’ve had 2 very insulting return experiences compared to the 0 I’ve had at any other discount department stores, or even other branches of TJ Maxx for that matter).

As a manager in retail myself I was kind of ticked off by the manager in charge of closing the store on Sunday 1÷3÷16. At 7:30 he says over the loud speaker were closing at 8pm. Make your selections and thanks for shopping at tjmaxx. Ok, I thought you guys closed at 9. So I actually appreciated that. What pissed me off is ten minutes later he makes the same announcement and kills half the lights. The store is still open for 20 minutes… And you’re going to try to force people to leave because you wanna go home? I shake it off. Continue shopping. I get to the front at 7:43 to check out and he’s got one till open and the rest are all being counted. When you close at 8pm you’re open until 8pm. At my store I would write a manager up for doing that. And I hope dudes boss reads this and writes him up. Or at least he would if he was any good at his job too.

Terrible service! Just like other Unilocaler made a review here.
I went here to return a pair of shoes I bought few days ago. and, anyone can look it up on the internet. It was ‘Ash Jump Sneaker Black’. the low sole is designed to look worn. When I tried to return it, the manager claimed that I am returning used shoes. I tried to explain and tried to show her the photo from the internet. she wouldnt even speak to me! she was telling her cashier to speak to me right in front of me. what a bitch! And, she tried to erase it by rubbing cleanser on it. Of course, it did not work but she still didnt apologize. She refunded me money and didnt say anything. But, I was already humiliated in front of other customers.
I got the full refund, but that’s not the point. You dont treat your customer like they are cheap scammer and expect them to return your store. And, if you make a mistake, admit it and apologize. If the manager thinks she is too good for TJ Maxx customers, she shouldnt work there.

First time coming to this TJ Maxx and I gotta say it was kinda a mess. There was a lot of stuff just lying around (especially in the men’s section!) I usually can find some kind of hidden treasure, but this location seemed smaller than the Vacaville location I usually go to. The staff was friendly though and I can only assume perhaps they were busy that day. Overall, I still enjoy dropping by TJ Maxx to look for good deals. This spot is a little bit out of the way from where I usually go, but I wouldn’t be shocked if I dropped by one more time in the future!

The store is small but they have good variety of items. The crew is really nice and most of them will go out of their way to help you. The reason why I have only 1stars is because within the last 2 months I have came to this particular store to find bra on my size and even though I have talked to the cashier helping me each and every time, they just don’t stock it… So if you are 32 width on the bra, this is not the store for you!.. One of the most common widths for slim or athletic girls, but nope… This store doesn’t want my business!.. Each time I scouted the whole bra section, included the clearance side, but there is no 32 to be found!!! I personally wear 32C but they had absolutely no bras on that size.
So instead of gaining 30lbs to fit in their bras, I will give them a bad review, and I will go to other stores that want my business!

Clean, but small and only offered limited items. The staff was friendly though, which I appreciated

I was at work today my shoes broke I need a quick fix to get something on my feet this is the perfect stop I got exactly what I needed and I was in n out in 15 minutes

I really wanted to rate it ‘NO stars’!
Gotta say, what a disappointment this place became, today! I used to think it was ok, until I went in to do a return (of items bought at the Moraga location). I got the most rude and annoying sales person, who acted as if I was privileged to get the time of day from her! The woman in register 2, right next to her, was so kind and personable (and more mature in years and attitude), I wish she was my sales person.
Why am I writing this ??? Because I have NEVER been treated so badly by someone in any TJ Maxx! First, no greeting, just saw the bag in my hand and she said, return? — instant attitude! Then, as she went over each item (there were only 2), she threw them, as if they contained germs or something, into a pile of clothing on the counter. Neither item was worn, nor even tried on, for that matter. She informed me that one of the items was not on the receipt, so I asked if I could go get the receipt and return with it, and she MUMBLED (I couldn’t hear her) something about a card (when I placed my credit card on the table) and never made it clear that she wasn’t returning the item to my card. I know that their policy is that it has to go to a gift card, but she MUMBLED return and card, not GIFT or MY … SO ANNOYING! She acted as if she didn’t want to be there, and frankly, as a person who works in retail, myself, I would not want to work with someone with that attitude. NO RESPECT to the customer, whatsoever! I wish I had gotten her name!
I did submit a feedback survey with the receipt number and time on it, so I hope that it gets to her. No matter what the customer thinks about their policies, her attitude would made an experience horrible. I will not shop at that location again. I will take the extra 30 minutes out of my way to go to the Moraga or Pinole locations, as the sales people there, are consistently nice and personable!

Some how I managed to fall in love with an item (a beautiful red side table) that had no price tag, bar code, or manufacturing indicator. When I explained the situation to the woman checking me out she was exceptionally kind and patient. Not only did she research all possible prices, but she personally scavenged around the home department to try and find a similar item in order to give me a fair price. I was blown away by how dedicated to her customer service. As some one who works retail themselves, I especially appreciate good customer service amidst the holiday shopping madness. Thanks again!

Customer service is terrible. Two checkers and when it came my turn the checker left the counter. I asked if I could be waited on and she said she was closed after just helping someone. The store was only opened for thirty minutes. I put my merchandise on the counter and left. Don’t shop here until they get some customer service that treats the customer respectfully and will wait on you.

Worst customer service !!! The management is the worst!! no wonder they have 3 stars only !! Gawida!!! Avoid!

Wow, two Ralph Lauren polo shirts for $ 75.00 total (they’re originally $ 75 to $ 95 each, with new tags attached).
Express polos and button ups ($ 39.50 to $ 59.90 each) for only $ 16.99.
This store chain, and the Pleasant Hill location put Ross to SHAME!
I love this store.

Left here pretty upset today. I went shopping for some post baby pants and despite the very meager selection, found a fantastic pair. Unfortunately there was a stain on the waist band. Now women, we ALL know that you can usually point something like that out and get 10% off or something. I wanted the pants regardless because… well, finding a good fit after baby is pure gold. I ask about a discount, my sales associate asks the coordinator, Terri and she says (in the nastiest way ever) that I can take them home and wash them. If the stain doesn’t come out, I can return them. Really?! Since when does TJ Maxx take clothes back with the tags removed? And I don’t want to return them. I want to buy them DESPITE the stain. I just really hate the way I was treated/​talked to. I was pretty darn nice about asking, the attitude wasn’t warranted.

It’s exactly what you expect from a TJ Maxx, shelves full of clothes and home décor.
I came into this particular store because my BF wanted to look at cookware. The selection here seems average, not particularly good and not particularly bad.
My boyfriend ended up with a really smoking find this time with a great piece of stainless steel cookware. It was really high end and at a good price. However, this is random chance.

I bought a phone car mount for my iPhone 5; I had to return it because the support wouldn’t stand erect.

It was the Sunday before I started a new job and of course last minute I decided I should have a new first day of work shirt. I decided to cruise over to TJ Maxx to see what they had, which turned out to be a whole lotta nothing for the plus size gals. The shirts were either cheap feeling or had some hideous design on them. I see cute stuff in the smaller sizes so if you’re not plus size this would be an excellent place to bargain shop.
I always enjoy browsing the housewares, so much fun stuff that I don’t really need to buy but compulsion always takes over.
The store is clean and well organized. The inventory changes pretty frequently so I’ll shop here again and hopefully have better luck in the clothing department!