Sprint Store

I have had THE BEST customer service of all time dealing with this team over ANY carrier I’ve ever dealt with. Between Steven, Janel (sorry if i spelled that wrong) and the store manager… they all went above and beyond taking care of me, i had the worst experience with Verizon and literally a head ache when i walked in their store. And they really helped my business needs, I recommend coming to their store over any other. Thanks to you all…

I just received excellent customer service here after having a problem with a third part store return. Miguel Murgula and Doug Stanton could not have been more patient or helpful. I was in the store almost three hours and they helped me with calling the customer service department. After a frustrating experience elsewhere, I was able to leave that store a satisfied customer. Note to consumers… you will get better results dealing directly with a SPRINT than a third party store. Be sure to check before buying. Again, these two not only made my day but made my 94 year old father-​in-​law happy

Terrible service i cant describe how bad it is. Never try to switch to sprint ! I switched and they told me sorry our services wont work on your phone after waiting 4 hours in the damn store! They told me switch back to tmobile and i did then they charged us for a service we haven’t used. Save yourself some time and dont ever switch to sprint

My mother has never used a computer or smartphone. Because there was a steep learning curve I’m glad that we worked with Janelle because she was super patient and helpful getting my mother set up. We were given all the options and were not rushed. Overall, it was a very pleasant experience and it was a pleasure working with Janelle and her other Associates.

Helped by Saundra. Very patient and knowledgable in adding lines to our existing plan. Great customer service and spent several hours helping us out. Ending up cutting our upgrade price in half for our current phones and was able to get us a discount because of our credit union. Extremely helpful and great customer service.

I don’t even know where to start! I broke my phone and of course the new iphone came out a couple weeks prior. I wasn’t able to upgrade until 11÷26÷15 and after I broke my phone I begged sprint to let me upgrade earlier. They approved my upgrade and noted it on my account. I was frantically looking for a new 6s and probably called every store in the Bay Area. I was dying to get the Rose Gold, but at this point I would have settled for ANYTHING! I called here and instead of turning me down immediately Miguel actually put me on hold and took a look. He ended up letting me know that he didn’t see any, and I thanked him for his time. Feeling unlucky, and about to give up. Miguel called me back, and got my number from the Caller ID! He called me back within probably 5 minutes of me ending my phone call with him. He told me he did find the Rose Gold 6s I was looking for! Obviously I’m beyond ecstatic, and I ran out of the door! When I got to sprint, he took care of me and made sure I got the phone at the upgrade price. I couldn’t be more thankful for Miguel! He really saved the day and helped me out. I still can’t believe that he called me back about the phone knowing he could have probably sold it to someone else the same day.
Thank you so much Miguel and Sprint! Happy Customer!

All I can say is truly amazing customer service. I am very picky when it comes to service having spent several years working for Nordstrom early in my working career. Service is not just how you handle things when they go perfectly but more importantly when things go not as planned. Rob is a savior in this department. Hats off to the whole team in Pleasant Hill, you have a customer for life.

This place is horrible. I was helped by the lead sales associate as part of the switch and they will pay your termination fees promotion.
I was unsure at first because my bill would have stayed the same price as the previous carrier. She told me the $ 15 a month fees would be waived to bring my monthly total down, but when my bill arrived the fees were not waived. She also registered my account for the promo (which still has not been taken care of) but it did not take.
I returned to the store and was helped by the manager who resubmitted the paperwork but nothing has changed. I have not received my pre paid cards for the fees.
They basically lie to get the sale and ignore your repeated visits to have the issue corrected. I’ve been back to the store 5 times and the manager is never at work. The sales associates are not able to help me either. Do yourself a favor and go somewhere professional.

Great customer support here. Came in and got a new phone after the end of my contract and got the all in plan. Miguel was awesome at keeping the cost to a minimum. Thanks for the help!

THIS REVIEW IS FOR THE STORE MANAGER MICHAEL EVASOVIC. A VERY VALUABLE ASSET FOR SPRINT! Seldom do you find these days courteous and honest salesmen! We had issues with our bills but he still honored his word and showed he does care for customers despite the fact we ended up not getting sevices, he still showed excellent customer service! Overall I am not satisfied with sprint’s service/​signal in my area but because of him, I still might consider getting their service. Thank You again Michael for your help!

They have aren’t even open right now. Might as well stayed closed, they are shitty. Stood for 20 min only to be given a refurbished phone that is even worse than my first. I came back the second day and they closed for remodel!!! FML!!!

The worst experience ever! Don’t waste your time and money at this store.
Not mention that if i could rate this store with negative stars i’ll rate it with –5.
Totally a no go.

The store manager Kevin was very rude to us, wouldn’t even let us finish what we were saying before he said in a condescending tone «well I’m the store manager and I won’t do that» when we had another store tell us they would do the deal we wanted. After Kevin said that we said you just lost a sale and he just turned around and walked away. Customer service means you serve the customer, not turn them away from you. The only reason we went to this location was because they had an iPhone with a bigger memory, and we will be going back to the original location.

Mr. Hesse — CEO
I am a fairly new customer to sprint. I joined the Sprint network through a family plan 12 months ago and until now I have been very happy with my service. I wanted to write to you and let you know how you’re your customers are being cared for.
About 1 week ago my phone started displaying a message that read «Charging paused, Voltage is too high». This was odd because it was happening when the phone was not charging. After a couple of days it started happening every 5 minutes so I made an appointment with a service tech at your Pleasant Hill Location (2150 Contra Costa Blvd, Pleasant Hill CA).
When I arrived at the store I was greeted and sent to the tech Jason who was very nice. You should be proud to have him on your team. He informed me that the phone most likely had some water damage and that he would do his best to fix it. After he tried he informed me that he was unable to fix it but it was covered by my insurance and I need only pay a $ 100 deductible. He also said that, if I was interested in a new phone there were many deals on the floor that would be the same price as my deductible.
Out of curiosity I spoke with Fahad a sales rep on the floor. He informed me that an upgrade was available on the account and if I wanted a new phone I could pay the price listed on any of the yellow strips found on the phone descriptions. I found a Galaxy S3 listed at $ 99.99 and asked Fahad If that would be the same price as my insurance deductible. He said that it would come out to $ 150 but it had a $ 50 mail in rebate that he would send off for me so in the end it would be the same price as the deductible. He also told me that if I did a buy back on my old phone it would give me $ 55 dollars to spend on a blue tooth or any other accessory. Then I asked him if purchasing a new phone would make any changes to my account. He informed me that the only change would be an additional $ 3 each month for the insurance on the new phone. So in the understanding that after the $ 50 rebate I would have a phone for $ 99.99 with the only change on my account being a $ 3 additional charge for insurance I bought the phone instead of getting one through my insurance.
He brought out the phone. I paid for the phone and a new case. In total after tax the transaction came out to $ 250. After everything was paid for Fahad told me that because it was not my phone that was eligible for an upgrade and it was a different number from our family plan I was not going to receive a $ 50 mail in rebate. He said that the only way to receive the rebate would be to wait until the rebate arrived to transfer my phone number on to it and that could take 8 weeks. He also informed me that there will be a $ 39 upgrade fee charged on my next bill, and that what I had done was renewed a contract for an additional 2 years. These are all things he should have told me before he sold me the phone. I asked him before the purchase if the purchase would make any changes to my account and he assured me that the only change would be a $ 3 insurance fee each month. So what he did was Lie to me to make a sale. I am not the account holder I am a user on the account. If the account went too collections It would not be on my credit report it would be on someone else’s credit. I should have been informed of this first. So what actually happened was I left spending an additional $ 100 because of no rebate and an upgrade fee that I was not told about and I renewed someone else’s contract for 2 years.
When I got home I called the customer service number. I explained the situation in detail and asked what they could do to help. They said they could transfer me to the customer care department. After I was transferred to the customer care department I explained my situation in detail and asked them what they could do to help me. They told me that there was nothing that could be done. And they were sorry. They told me my only option was to go back to the store, return my new phone, and all would be reversed. Unhappily I went back to the sprint store. I spent another 45 minutes in the store talking to the sales reps and the manager. With all four of them helping me nothing happened. They said that nothing could be done because they did a buy back on my old phone. So the only way that I could reverse this issue was to buy a new phone. So because I don’t want to extend someone else’s contract I now have to buy a new phone at full price because if I use an upgrade I have to extend someone else’s contract for 2 years. You do not stock my old Galaxy s2 any more so now if I want a comparable phone I would need to spend $ 549.99 on a Galaxy s3. All I wanted was my old phone fixed. Your sales rep took advantage of the situation. Your customer service, Customer care, and in store manager did not care about what happened.
I manage a large high-​end restaurant for a large corporation. I deal with customer issues daily. I would never push blame off on my servers or cooks. Any issu

Customer service is great. There’s always enough hands on deck, it seems like. And even though they’re the corporate store in town, I’ve never seen it super busy, like some other Sprint stores. (Maybe I just get keep getting lucky). Another random fact? They were pretty nicely stocked when the iphone 6 came out. Overall, nothing bad to say, which earns 5 stars in my book.

I wish I could rate this place higher, but I really can’t. Sprint is cheap, and you get what you pay for. Staff at their stores is highly variable and this one is no exception. The woman I spoke with told me to reset my phone and if that didn’t work I was screwed. Needless to say by her definition I was screwed, but there a simple fix she didn’t bother to tell me. Avoid this place if possible!

This review is for Keaton, if I remember his name right. We went to this branch to ask for my husband’s billing password as we can’t do it online since we have already been blocked for keying too many wrong passwords. We were honest and told them that we are porting out to another subscriber, yes, under just one account for easier payment. The first representative who appraoched us just said, it’s impossible to get the billing password and that they can’t do it in the store and advised us to do it online or over the phone, on which both were unsuccessful. Keaton (or so I thought his name was) overheard us and asked us if we still have the account active. He helped us within less than 5 minutes, hassle-​free! I almost wanted to give him a fist bump, just because he’s awesome!
Now that’s customer service!
Thanks again!
love love,
Crissy

Just my luck, I chat to customer service online, was told I need to visit a store. Not my ideal thing to do, cell phone stores are right up there with the DMV office, long wait times etc.
I walk in, knowing what I want and what my options are. I was «assured» by the sprint rep online that a note was made in my account and this would be a quick thing… Upgrade my phone. As a valued customer, I went in, expecting to PAY full price for a phone… no slack was cut for me, no special deals… I just needed a new phone.
Instead, I walk in and get some jersey shore looking guy. He pulls up my account, states that I need to pay $ 20 more a month for a plan then upgrade my phone. Ummm no! I am not here to upgrade my plan, my plan is like a year old, I just need a phone. He continues to not hear what I am saying and tells me I need the Framily plan. Again, no. I am the only one on my account and am not adding anyone. So try to upsell away buddy, its not working.
I left the store because I didn’t have time to play the sales game.
Today marked the day I left Sprint as a customer as I am tired of the run around.

have visited this location three different times and every one of them sucked. I am so done with Sprint.
STAFF AT THIS LOCATION
2150 Contra Costa Blvd
Pleasant Hill, CA 94 523
ARE WORST ZERO SALES SKILL (NO PRODUCT KNL)
SUPER LAZY — they all should quit they job and go work at McDonalds taking orders at a drive thru.
UNLIMITED — means shit if 3G or 4G (lame never worked) don’t work most of the time
4G — FYI — tower is down or they building new one for about year same bs every time call or went into the store.
DONT NOT SIGN UP WITH SPRINT — STAY AWAY — in order to get out $ 350 contract cancellation fee
Sprint — protection plan is a scam — do the math
24m times $ 10 month = $ 240 plus $ 150 deductible = $ 390. Phone that will be sent to you will be used one they call it refurbished.
In my case 12×10 = 120 plus 150 ded = 270 — to fix broken screen or
Just go online for $ 50
I am SUPER PISSED because I use my phone for work all day and paying $ 200 month is like having car payment.

The boyfriend Purchased: Samsung Galaxy Note 3 & the new Samsung Tablet plus accessories. Will wait on the gear although it’s super oober duper cool:) Service from Mina Luke & Eddie San Pedro were both professional and knowledgeable. I appreciate that they recognized what we wanted & worked with what we needed. Thanks sprint, Mina & Eddie for your knowledge & service in helping Ron R. & me find what we were looking for & answering all of the questions we had.
Parking is easy once you find the store which is tucked away in the corner of the shopping center next to Pet Food Express & across the way from Smart & Final.
Final Verdict: Come here for your mobile phone upgrades;) Worth it and you won’t be disappointed