Quest Diagnostics Incorporated

Had a billing issue. Tiffany was very friendly and worked it out like a rock star took the extra time to help me out and called corporate. Very happy and very satisfied with the service.

Do not walk in! Always make an appointment. I made mine while I was waiting in the waiting room for 45 min, hoping I would be called in. No sense of urgency.

I have to agree with everyone else. The receptionist, blonde and pink hair, is INCREDIBLY rude. I kindly approached her at her desk, waited politely for her attention, and asked a question. She replied with the attitude of a hormonal 14 year old girl. Instead of being rude, she could just say «apologies, I’m busy and I’ll be with you in a moment» and I would have been happy to wait for her. If it weren’t required by my employer to get a test done at this location, I would have walked out and gone somewhere else. Especially since she took an extra long lunch and was late to greet customers.
I was definitely going to fill out a customer satisfaction survey from the board on the wall that says «your opinion matters» but big surprise the box that holds the comment cards was ripped off the comment board. Save your time and sanity and go to a different lab.

I’m only giving one star because I have to. The woman working there is the nastiest, most unpleasant person I’ve encountered in a long time. She hates people and she hates her job. She has NO business being in a job dealing with the public. The phlebotomist was a nice guy, but she made the whole experience awful.

If I could give them NO STARS I TOTALLY WOULD. I asked the lady nicely at the front (She has bleach blond hair in a bun) (and I know there are many people working in there) I said «do you guys know I signed in and basically when I could get in»? I asked very nicely, she snapped «you guys?! I am one person working people here in order… «HORRIBLE CUSTOMER SERVICE. HORRIBLE!!! This was after an hour wait.

If I could give them NO STARS, is what they deserve horrible customer Service by Staff. Specially by a told blond Girl back there Today. Who calls a lady who is on a walker and doesn’t even open the door for her. Everyone customer you had in your full waiting room observed her rudeness and unkind way of treating people.

Terrible customer service. I tried calling ahead of time to confirm I could pick up a packet. I could not get a person on the phone so I called the 800 and asked if I needed to make an apt to pick up my kit. No they said I would just need to go pick it up. I arrived at 11:44 am asked if I needed to sign in or just pick up my kit. The woman who was clearly having a bad day said you need to wait just like everyone else. I waited and waited. I had another doc apt to get to so at 12:05pm I asked about how much longer she said I’m here by myself you are the last person on the list it takes 15 min to process paperwork and draw blood so you’re just going to have to wait. This isn’t my first bad experience with quest but it’s officially my last. I will go to any other lab when possible.

I came in the Quest office on Friday, 2:30 ish. I really hate having my blood drawn. The person who was working there hated to be there worst than me. Now everybody can’t be at the top of their game every day and I know this, being in the retail business. But this is the second time I had Bonnie and she was very rude and decided I would come back another time when she either is not there or another employee like Tanya or Veronica are there. I will not have Bonnie touch my arm again. If I see she is the only one in the office, I will come another time or another Quest office.

Poor customer service. One tech. in particular was very rude.
Wait times are extremely long. Make an appointment.
3 stars because they provided fair service once I was seen

Horrible customer service.
Wait times are atrocious.
Horrible customer service.
I truly miss Muir labs and am devastated that Aetna doesn’t include Lab Corp as a Provider.
I’ve been to other Quest locations and they were OK. This one is an exception.
Did I mention horrible customer service?
BTW — I’ve been to this one several times since my MD is in the same complex. I’ve started going to the one in Walnut Creek — sometimes it’s crowded but it moves along and the people that work there are helpful

Came here Monday morning at 10:15ish after waiting 30 minutes at the Walnut Creek location with absolutely no one ever greeting me or looking at me…
Gave them my paperwork, sat down for 1 – 2 minutes, was called in, and was out of there within 5 minutes. Very friendly and they knew what they were doing.

If you are going to this location, make sure to free all your day. When I walked in there were 5 people ahead of me. I was told that I would have to wait 45 minutes. after an hour passed, I asked the women at the window how much longer and she said it will be another hour.
Their customer service truly sucks. even DMV have more respect for their customers. In one hour they serviced 3 people and chat with each other the whole time. Common sense would suggest, to let people waiting know that it is going to take longer. So if they have to go to work, they can make arrangements. After 12 hours of fasting and wasting one hour, I had to leave. Called my doctor to send me to Lab Corp and they are two door down from Quest, I was done in 10 minutes.

First off, the damn temperature inside the waiting room was set to 85… the wait time was well over an hour, and the lady in the front was rude af. let’s just say she needs an attitude adjustment and needs to learn how to give her patients proper instructions. The most unprofessional experience I’ve ever had with quest. Thumbs down for this janky location.

5 stars for Tanya which I think works very hard since they are so understaffed there. She found my vein with no trouble unlike all the other phlebotomists I’ve had in the past. Trust me, an RN lady couldn’t even find it and burst my vein. But not Tanya, she touched my arm and within seconds she got the needle in! Plus it was practically pain free and I’m such a wimp when it comes to needles. Hopefully you can get her for your next appointment.
The wait time does suck so had to take 1 star off. I had to do glucose test and they try to get you in there before the 1 hour expires. Mine had to wait an extra 10 mins. But it is really busy so make an appointment!

Coming from someone who is a total chicken having blood drawn, I am a fan of this place!
I made the mistake of not having an appt, and although quite a few people waiting — they handled it efficiently and well.
Tanya is amazing! She was completely gentle and got me on the first prick. More important was how nice she was when I went pale and almost passed out. I was so nervous she would get irritated when I had to go lay down and she still needed more blood. Instead she was very patient, sweet and treated me with respect. I will always go back here for future tests!

Quick service whenever there is not a line, though this place tends to be busy. I would suggest going first thing in the morning or right after their lunch break, which is 12:30 — 1:30. Have your insurance card ready, and don’t stress– the blood work doesn’t hurt at all.

this place is way faster than the antioch quest diagnostics. Came here to do drug test and they took me in right away and was out like that!

I’ve used this facility many times and they always treat me promptly and professionally, even though occasionally there is a wait. Their technicians always get blood on the first try and this isn’t always the case with my small, wobbly veins. My daughter sometimes faints when they have to draw blood and they always do everything possible to make her comfortable before and after the procedure. One note, walk-​ins only 7:30 — 8:30 am and they close for lunch.

Like everyone else I did not want to get blood-​work done. I made an appointment after reading other people’s experiences at quest. When I arrive at the office there was no one waiting. They quickly took my insurance card and information. I was taken back within 5 minutes. The blood work did slightly hurt. It was a pinch and the pressure when they switched panels was uncomfortable. My arm was sore for a few days afterwards. But I guess that is what I expected. Overall staff was friendly and professional.