Pleasant Hill Veterinary Hospital

I too am sorry for the bad reviews. I love these people. We have been going here for many years. Love the staff, love the docs, and love the care they have given our pets
Dr Thibedeau is so good with our «kids» he is very honest and knowledgable with any treatment plan. He’s also supportive of when we have had to make hard decisions for our pets
We had to send our 14 ½ golden onto the rainbow bridge. I got a personal phone call from Jayne, Dr T’s wife, to check in with us to see how were doing. Then Dr T personally called to check in with my husband and I. And he also checked in on how our other dog was doing.
Then today I get a note from UC Davis veterinary science school to find out Hillcrest made a contribution in Mac’s and our name
I will never go anywhere else and will forever recommend, praise and adore Hillcrest Vet
Thank you to everyone there
B Hull

2 stars only because I feel bad writing a review for an establishment I’ve never been to.
But someone needs to edit the business information because the phone number is not a working number. Sorta tacky.

I love this Vet and the hospital. She is the kindest and most understanding vet I have ever known.
My cat was very old (21 years) she helped me and my Murphy so much, and I will always be grateful to her.
The staff was always very nice and helpful. I worked in a vet hospital and I know
what to look for, i never saw anyting negative.
Any vet can have an emergency and run late, I had to wait for 20 minutes once and that is ok, it could be my pet the next time with an emergency.
Please give her a try, I am so glad I did.

This place was hazardous to my cat’s health! When I was new to the area in 2010, my cat got a head wound that had scabbed over. She was a ferrel kitten, so I didn’t notice it for days. They scheduled an appointment in another day and a half, and when I brought her in, the receptionist/​tech complained about having to shave cats’ heads. Then the doctor looked at it, and said she could operate and put a tube in the top of her head, but since there isn’t any flesh up there, it would be difficult. So she recommended instead that her receptionist/​tech clean the wound and show me how to clean it twice a day, and we’ll see what happens.
My cat and I were left in the room for more than 20 minutes with her head starting to bleed a little, the doctor did not have plans to clean it herself to see how bad it was, the girl who was supposed to clean the wound already complained to me about shaving her head, I heard the girl talking to another customer about a book she was reading and her boyfriend while my cat’s head was bleeding and I already asked for something to put on it while we were waiting, the girl popped her head in about three times during the 20 mins. saying she would be with us in a minute, then the doctor and the girl started arguing in the next room and cursing at each other about who’s fault it was that the business was not doing well.
I put my cat in her box, and as I got to the front door, the girl came out of the back room, and I told her I was going to a real vet hospital.
Dr. Harsh at Contra Costa Emergency was great! He cleaned the wound and determined that he could probably operate and take care of her without needing a tube, which was almost impossible on top of her head. He operated and she healed fast. I dread the thought of what would have happened if I had stayed at this place and let that girl clean her wound, and show me how, and see what happened!

I just moved to the area and needed a new vet for my dog and so decided to try this place. The first time I went, the vet and the vet tech. seemed very unorganized, but I decided to give them the benefit of the doubt because they seemed really nice. I shouldn’t have. The next two times I went back there (for a nail clip and annual shots), both of them were very unorganized, the examining table was so wobbly that my dog almost fell off of it, and when they took blood they had to poke my dog four times in two different places before they got a sample. They also ask me the same questions over and over again (because they forget quickly and don’t look at the chart) and can only seem to do one task before forgetting what the next task should be. The people are very nice and I like them for that reason, but I won’t be taking my dog back to this place again based on their disorganization and poor skills.

I am sorry to hear the other reviews. If have found the staff at PHVH helpful and responsive. As the father who pays the family bills I have found their value excellent. If you live in the area I would encourage you to give PHVH a try.

Long wait, slow service, not kid friendly. Overall an unpleasant experience.

What a shame for all veteranarians this Hospital is?
I had a dog who was 15.5 years who was patient of the Dr. Kerwan. On the evening of Feb 6 she just wasn’t able to stand up. I called them up and somebody picked up the phone and said that they were closed and will be open tomorrow at 8AM and she gave me the number to the emrgency services which was ok and made sense. I gave my dog some pain killers and she got much more active still not able to stand up but now she could sit and drink water etc. So we decided to wait.
Next morning I found my dog still not being able to get up so I called them up explaining the urgency and was told that they had back to back appointments and couldn’t see my dog. I requested if Dr. Kerwan could at least speak to me for 5 minutes between her appointments to guide me as to what should I make of my dog’s situation and was told that it wasn’t possible. At this point I got very upset and told the lady on the phone that my dog might be dying and the doctor doesn’t have 5 mins to talk to me over the phone? Now she put me on hold and then later told me that the doctor will give me a call later with no ETA. I could just feel it that this call was never gonna come and that’s what happened. But in the mean time I looked up another Hospital on the net and explained my situation and they were glad to make room for an emergency appointment. After examining my dog we were advised that there wasn’t much hope for her and we had to let her go. The doctor there was very compassionate and gave us a lot of time to say our good byes and our beloved dog finally took her last breaths in my lap.
But what ticks me off is that how can a Dr. not have any compassion for a dog about to die? This goes aginst the very basic requirement for being a doctor «the compassion». When did these places turn into a money making machine that don’t care about their own patients.

I submitted an online request for an appointment at the Pleasant Hill Veterinary Hospital’s website, but never received a call from them. So, I called and made an appointment. I came to my appointment, and waited 45 minutes… this was too long so I rescheduled with the front desk. On my next appointment, I waited 60 minutes before I was shown to a waiting room.
Well, the doctor was nice enough. She did a urinalysis for my dog ($ 140 for visit including antibiotics and urinalysis for a UTI of my dog), and said she’d call the next day. Never heard from them, so I called them and asked for the results… never heard from them… ever.
This place lacks communication and organization.