Pacific Service Credit Union

THEY HARRASSED ME!!! I was 28 days late!!! I received tons of calls, emails AND THEY SHOWED UP AT MY HOME!!! When I called and asked the supervisor she informed they ALREADY RECEIVED MY PAYMENT and STILL showed up at my door!!! I had to hire an attorney to file a lawsuit for harassment, she LIED TO ME when I asked if the call was recorded, I spoke to her supervisor and found out it was not only not recorded but when I asked for a copy of the clause giving them permission to show up at my house, which she told me she would send me I was told they «CANT GIVE THAT INFORMATION OUT» AND how convenient the call wasn’t recorded bc she was RUDE. A week later they sent my account to collections, AFTER they received my payment, after the phone call. AGAIN, show me where it is legal to send someone who is 28 days LATE to collections!!! I wish I had the ladies name who I spoke to but I will find out and put her on blast!!! SHE NEVER CONTACTED MY LAWYER EITHER! I am paying them off next month and will never use them again!

Have had to knock a few stars because of fees and the service has gone downhill. However, it is still a better alternative than Bank of the West, B of A, Chase, Wells, US Bank, etc.

Went to the credit union for banking business today (Tuesday, Dec 15^th) at 11:00 am. Not a sole there except 4 employees. I dealt with Julie. Service was quick and I was out of there in 10 minutes.

I normally don’t give negative reviews. I just don’t return to the company to give them my business, but in this case I felt I should warn others.
I give this company one star only because it’s the lowest I can give through Unilocal.
The staff on average are pushy, they play unethical games and I will NEVER use this company again.
Do your homework and go through another company. There are way too many companies out there to settle for this one.

I’ll lighten up and stick with them. Teller at my branch is soooo sweet the branch mgr has been responsive. Pay checks cleared checks received.
I think it was a good move!

This credit union gives you horrible advice and calls you a liar when you repeat what the teller told you. Do not bank with this credit union

I left BofA years ago after a few bad experiences and have been very happy with Pacific Service. Recently my car was broken into while at the gym, silly me I left my purse with everything in it, in the trunk. Jerks had my id, check book, tons of credit cards, and many other items. My first call was to Pacific Service and they were very polite and helpful, got everything locked and closed and told me to head to the branch the next day (6:30pm) to get new atm card. Other card companies were good too, but they were the most helpful, still waiting on one credit card, but I never use that one anyway.
Everytime I go in to the branch, everyone is friendly and quick. I use the atm service most often.
I will never leave anything in my car again.

I got sick of BofA charging fees for everything — including indicating I would be charged a fee to ensure my stop payments on stolen checks would be reinvoked after 6 months.
I cancelled all my accounts at BofA and took my money to PSCU — bye bye big banks…

So here’s my story about why I had to come to this branch in the first place. Don’t worry it’s not that long…
I received a call on a Wednesday or Thursday morning from someone with PSCU. They started asking me questions about my transactions and listing off the ones I’ve done. All of a sudden there was a random one on there that wasn’t made by me. They froze that card. The lady over the phone said that they would mail me a new one that would arrive in 5 – 7 business days. I assumed that it wouldn’t arrive until the 6^th or 7^th day so I waited. The 6^th day was here and nothing came. I started to get worried because I didn’t have a debit card and its hard sometimes to find a shared branch to have a teller withdraw money for me. Then the 7^th day came (it was a Friday) and I wanted to make sure that either I received the card and was fine for the weekend, or I needed to definitely go to an actual branch and bitch at someone or something. So I called the customer service line and they told me that a new card was NOT sent out to me. EPIC FAIL! But then the lady on the phone told me that I can go into the branch and they will make me a new debit card right on the spot. I was like «No way. That’s not too bad of a deal.»
So after that, I trekked all the way over to this place and was helped immediately. I was able to withdraw money and they made a new debit card right then and there. Took a total of 10 minutes? I think that’s a damn good deal to make up for the fail of not sending me a card. I like this place plus it’s way better than those big corporate banks.

I maintain a small financial presence with the PSCU, just in case I ever need to avail myself of one of their services. About every six to eight months I drop by to say hello to my money and make sure it still recognizes me, and on very rare occasions, I perform an actual transaction. The tellers are unfailingly friendly and efficient, and the building itself is bright and airy — a definite «Bailey Building and Loan» community bank vibe.
I dropped them a star because their interest rates on saving accounts, and even CDs, is laughable. I understand they are driven by the prime rate, but my online savings account has a seriously crappy interest rate that is still THREE TIMES that of PSCU.
If you’re eligible to join the PSCU, it’s worth bothering to do so, but it won’t make you rich. I’ll update this review if I ever use any of their banking services.

I signed up for the Free Checking account. You get the first box of checks for free. There are no minimum balances and no monthly fees.
Their online banking website is easy to use, and the people in the branch are very friendly. You can even transfer money to and from other bank accounts online for free.
The easiest way to sign up for an account is to go into the branch. You get an ATM Check Card right away along with some temporary checks.
You also get access to the Co-​Op ATM network of 28,000 free ATMs at other credit unions and at 7-​Eleven stores. You also get access to the CU Service Center Network. You can walk into any participating Credit Union in the shared branch network to do banking. You can make deposits, withdraw money, and perform many other banking actions.
If you have direct deposit you can get a checking account which refunds ATM fees from other banks. It’s like every ATM is free for you.