Michaels

Selection is good. Service doesn’t exist.
Don’t think for one minute you are going to pick up what you need and make the movie because check out is a nightmare.

I love Michaels, I love how the store is always well stocked. There are so many helpful members of staff.
I do not enjoy going in at 10.00am, finding a line of 20 people and 1 cashier. But it’s ok, because the 1 member of staff who is always hanging out at the checkouts but never actually opens a register or stops her gossiping was there, complaining about how busy the store was but doing nothing to help her overworked colleague.
This 1 member of staff lets the entire store down unfortunately.

I’m giving this place five stars because the staff was so helpful! After wandering the store for a while, I asked one of the employees where was the best place to look for supplies for an animal art project for my daughter’s 1^st grade homework assignment. She stopped what he was doing and took me right to what I needed. And a decent selection to boot!
Thank you (Maddy?)
I will definitely be back for many more trips

My grandaughter and I took a crochet class from Maria and had a wonderful time. My grandaughter is very excited about her new hobby. I took an arm knitting class from Maria also and made an awesome scarf. Maria has a passion for crocheting and it rubs off on her students. She is so knowledgeable. You learn from an expert. Great experience.

This place has horrible customer service. Called ahead to see if they had an item in stock and immediately got my question answered with sarcasm and attitude.

I’ve been buying from you for over 15 years. I buy your brand of pearls called Bead Landing. It seems that very recently you changed the way they are made and the gage of the hole is a lot larger. I make Christmas ornaments and now have a ton of pearls that fall right through their straight pins.
I’ve checked two locations and the gage is all the same. Larger. I’ve tried looking for an email for you but couldn’t find one.
Is there a way you have stock of the old pearls and I could purchase them from you? I would buy a ton. It’s the 1100 count Bead Landing Crafting Beads .15 inches 4 mm plastic.
Thank you!

I just got back from Michael’s and don’t think I’ll ever go back. After the attitude from the employees there and the cashier didn’t want to scan my coupon saying I’m buying a sale item. Well you know what it wasn’t a sale item. Maybe they should train there cashiers better. I’m just really upset I paid full price when I had a coupon well now I know not to waste my time going there. Go to Hobby Lobby prices are better and great customer service !!!

I called to speak to a representative at Michael’s arts and crafts Pleasant Hill location and was instantly greeted by one of the rudest representatives I think I could have experienced at Michael’s Arts and Crafts. Her name is Courtney and WOWWW honestly I began by giving her the benefit of possibly just getting done dealing with something stressful but as I continued being polite she continued being impossibly rude. VERY PROFESSIONAL Courtney if your going to be a rep of YOUR store that means the way you look and act towards your customers leaves a lasting impression. Hopefully you’ll clean up you rude act because it’s not impressive.

Love this place but it is a bit annoying that they won’t let you use more than one coupon.

Rae, who works there, is such a sweet heart! She’s really funny and professional! The only problem I have with the store is there isn’t a consistent restocking of Copic sketch markers, and it’s disappointing. And actually, all Michael’s stores have the same issue. They aren’t even restocked online…

Just came back from Michaels and don’t think I’ll be going back anytime soon.
I went today with my mom to get the Warriors championship newspaper in the custom frame for the weekend sale. The employee whom was an elderly man had a very poor attitude from the start. I wanted to get a price quote to see how much it would be and his tone and the way he talked wasn’t acceptable. I asked the other elderly man what the size of the Warriors frame was and he responded with there’s a tape measure go measure it yourself. How can I measure a frame that you’re hanging well above door height if not higher? The employees’ customer service was poor to say the least and their answers showed they didn’t care one bit.
I went previously when the Warriors won and got my frame for good price around Father’s Day. I told him I got my frame there before and he said there was no way I got it there for that price. When we walked away to check the frames on sale I heard him talk to his other co worker saying we were rude. News flash, if you’re going to say something bad about the customer try not to let them hear it. I’m extremely disappointed and can’t recommend anyone to go here especially the frames department… avoid this place at all costs!

I’d rather order from
. I can get exactly what I want at a better price. HOWEVER, if you are in the middle of a project and need something that can’t wait, this is a good place to shop.
****DON’T PURCHASE MASON JARS FROM HERE!!! WAY OVERPRICED. SAFEWAY OR WINCO ARE YOUR BEST BET.

Lots of available options and sales that we took advantage of. Except for an older guy who works in the picture frame department. He was very condescending towards my girlfriend and I when we were just asking a couple of questions for help.

All I needed was a bit of white acrylic paint and a brush — got outta there for only $ 1.29! If you know what you need and get in and out in a flash, you’ll do alright.
I still have horrible flashbacks of being in middle school and needing to come here for insanely overpriced craft items for science projects: foam cones, various pom poms, glitter glue — things where they could extort you because there was literally no where else to get it. I’m 100% certain Michael’s made my mom rethink having me, and is probably the sole reason that I’m an only child. Maybe now with Amazon around they’ve got the competition they need to make prices more reasonable.
If you’re into scrapbooking, fake floral arrangements, Martha Stewart craft kits and any other variety of things I have absolutely no interest in, this is your place. I’ll still give them props for the cheap essentials though, and will come back next time I need something for a quick project.

Super Big, Super huge selection of arts and crafts items. Located in a shopping center. They pretty much have everything one would like for, it’s easy to get lost in the shuffle of all the items here in this Super big store. Here’s to being artsy!

This Michaels is extremely cluttered and has no organization to it whatsoever. I came in and found exactly what I was looking for which is why I am giving one star but the customer service was a nightmare.
As I approached the cash register a man in his 50’s who was trying to do the whole Guy Fieri wannabe thing with a Hawaiian shirt, bleached hair and earrings in both ears was waiting for me. I said hello and laid all my stuff on the counter. He said «Do you want a bag for 10 cents?» I said no (I only had two small items). He said very sarcastically «Well I guess you just want to carry it then huh?» and scoffed. I was really taken aback so I pointed at my purse and said «Well actually look at my purse, it’s huge and I can fit my laptop in here so why would I need to buy a bag?» I thought that was going to shut him up but it didn’t.
As he rang up my stuff he looked up at the screen and goes «Oh wow! You have expensive taste! I can’t believe you are paying that much for this!?» and I just stood there in disbelief that an employee of a company would say such a thing to a customer. Aren’t they supposed to try and sell more? And who cares what I was paying? If I have the money to spend on something I want or like then why should I be judged for it? So I just nicely responded «Well, this is exactly what I was looking for and something that I need and the price doesn’t matter to me.» He said «Oh what, is this for a costume or something?» and I said «Actually, yes it is.» (and yes, it really is cause I’m making something.) And he goes «It’s a little early for Halloween don’t you think?» I just laughed and grabbed my stuff and walked out. What an ass.
I feel very sorry for this man. He’s middle aged and working at a Michaels store probably only making minimum wage and he really does want to look like Guy Fieri — must be going through a mid life crisis or something to want to look like that! His attitude towards people is so hateful and disturbing. Just because he’s unhappy with his life doesn’t mean he needs to take it out on others and scoff at them and make fun of them for what they buy. I could have seriously called him out on his outfit and ahem, ensemble if you will but I didn’t, cause I’m a nice person. Michaels really needs to keep an eye on this guy, just sayin.

They are fully stocked, but the workers aren’t very helpful in helping my find things. I was looking for chalking paint and dark wax that goes along with it. When I asked one of the workers, she directed me to 2 separate aisles that had neither products. I asked another worker for the dark wax for furniture and she asked others about it on the radio. I also described to her what it is used for. Nobody knew where it is. I was about to give up but I decided to try one more area where they had little wooden bird houses and other wooden pieces. I FOUND BOTH PRODUCTS!!!

Oh, your employees get to come in and work on Thanksgiving? Well isn’t that nice of you, Michaels. I hope the deals are just amazzzzzing and you get lots of business. (Just kidding, I hope that NOBODY supports your horrible holiday business practice.)
Aside from that, this is a good store to find all your arts and crafts needs. Want to make a turkey outfit for the Walnut Creek Turkey Trot 5K on Thanksgiving morning? You can get beads, feathers, shirts and puffy fabric paint pens. Get creative!
They also have lots of great coupon deals which you can easily pull up on your phone while waiting in line. Or the helpful employees will talk you through this if you need help like I do. I received friendly assistance from our cashier, Deidra, when I couldn’t figure it out on my own. We were able to use TWO coupons with our small purchase and ended up saving a good deal of money. The employees here always seem to be happy to help you find something or suggest a good idea.
But don’t all of these already good deals sort of negate the idea of «better deals» on Thanksgiving?! Come on, give your employees a break and shut your doors for family! Youre a craft store — people can wait a day to get their glitter glue.

Yet another amazing store in the Downtown Pleasant Hill Crescent shopping center!
I’m not exactly a crafty person, I frequent this store the majority of the time for baking needs. Over the years I have scored different types of cake transporters, icing and decorating sets, and some pretty amazing variety of types of sprinkles. Pearls, glitter, standard sugar, in every color you can think of. If you’re frustrated with your grocery store for not carrying black gel icing or hot pink pearl nonpareils, this is the store for you!
They also have a wonderful selection of faux flowers, beautiful and colorful and in affordable bunches. And this location is an amazing sight around the holidays — they have Halloween decorations that lean more towards fall décor, but there is still a dose of spooky. And at Christmas time, they have entire villages set up. Be prepared to battle for a parking space, and trust the visit will be well worth your holiday whiles!

I’m not really an Arts& Crafts scrap-​booking guy. Hence, almost all of my multiple Downtown Pleasant Hill visits have passed Michael’s by. I vaguely remember a previous Michael’s visit somewhere else, and remember being confused and overwhelmed by cutesy «stuff».
Yet, at the urging of my Son, we stopped in today looking for some acrylic paints and a brush. The Kid likes to artistically dress up his Magic cards, so why not get him away from his XBOX while he’s here? He found what he wanted and I was both happy to escape and grateful for his artistic opportunity.