Good Feet Of Pleasant Hill

I gave Good Feet/​Pleasant Hill one star because Unilocal does not have a lower rating. Pity, because this store is a total scam. My son has problems with his feet and ankles and Good Feet promised relief with their custom orthotics. He paid $ 750 and they did not work as promised. He now has pain in his knees too. We went back to the store and the clerk on duty advised that if she gave a refund, she would lose her job. That was it. No offer to make any adjustments, just tough stuff. We plan to seek recompense via the Small Claims Court. Also, we are going to file a complaint with the California Department of Consumer Affairs regarding their business practices. Don’t make the same mistake we made. Avoid this store like the plague.

I would like to point out that this review is based on company policy and the salesmanship of one worker.
My girlfriend has been having foot problems. The salesman was nice enough but the price of their products are enormous. We paid $ 323 for an insert for her shoes and were promised it would correct her foot problems. It wasn’t until after the sale a couple of weeks later that I realized how sly the salesman was and why. He kept mentioning that if it doesn’t work out for us we can bring it back and try something different. After debating the price he again mentioned we could bring it back. Here is where this becomes a problem:
1) The store doesn’t have any sort of front counter and they take your credit card into the back for about five minutes to complete the transaction. I’ve been to «On the Run» and they have a front counter where you can see and discuss the transaction. They also have store information and return policy posted at the front counter.
2) Upon trying to return the product to the short curley/​grey haired man that sold it to us, I told him I wanted to return the product because her doctor mentioned that we overpaid for the inserts and we could try other methods and cheaper products that he has had a lot of success with. He sort of fumbled around and said we don’t really do that. You can return it for store credit…
3)In this day and age where you can return shoes to any store and almost any product anywhere else, it’s pretty inexcuseable for a salesman to try and sell you that expensive of a product (Tried to sell us the $ 500 3 product version) and not mention the final transaction is non refundable. Also, to not have a proper counter and signage is poor business. I did not get upset at the man because in all fairness I could have asked but I have worked in retail in the past and nearly every business has a 15 — 30 return policy which is a standard. For a salesman not to mention something like that is someone who is trying to make a commission regardless. It’s poor customer service and a lack of real salesmanship.
4) I left a message at corporate for them to call me back as I was upset, of course I have never received a call.
Other stores might be better and I can’t claim their product isn’t good but my experience was frustrating as now we are stuck with something for $ 323 that we are «hoping» works. If it’s non-​refundable a business needs to be very clear about this, especially when you are putting out $ 300 — $ 500 for a product.