Sears Auto Center

I’ve been going to Sears for a very long time and I can say this location is THE WORST. Every time I go I always see the same person working and he is never helpful. Maybe they should try hiring more people? Where is the customer service? I left the line after 20 minutes of not being acknowledged just to write this review. And the last time I was there I waited forever just for the guy to say I would have to leave my car all day just for them to check a tire. It’s not like I never had a tire checked before. No one has ever told me to leave my car all day to check one tire. I won’t be going back. Id rather drive to my usual Sears in Miami than go back to this location that is 5 minutes from my apartment. My advice is don’t waist your time with this location

Ladies and Gentlemen, Sears has struck a chord today I never thought possible. The service we received was absolutely unbelievable.
We went in at 10am to get an oil change. After waiting for someone and just getting blank stares for a few minutes, we were called to the register. The moron helping us named Javier Pineiro, went ahead and wrote us up for the services. We should have known something was wrong when my boyfriend told him the make and model of the car, and we went to a completely different car on the other side of where it was parked. My boyfriend had to walk out and tell him which one it was. He completed the last of it, and we left for a day in the mall.
After an hour, and the text that the car was done, we came back, Jermaine B, as it said on the receipt, was ringing us up when I asked him if there was something else needing to be done to the car. After the transaction was complete, he pulled out the report for the car, and he let us know that we were soon due for a battery change, and new tires, all while being pushy as to finish and continue on with the day. My boyfriend and I stepped out and we decided to return and just do all the services needed since we were going on a trip at the end of the upcoming week.
We went in again, only to be attended by Javier Pineiro, the same guy as earlier. He gave us the estimated prices, and estimated time. He told us clearly to return in «an hour to hour and a half.» so 2 hours later we came back to find out the car was still in the service lot. We sat for another hour, when my boyfriend proceeded to ask the guy about the car. The guy checked and told my boyfriend that they would start working on it soon. This was 2 ½ hours after we dropped the car off the 2^nd time. At this point it was past 6pm, and we were at this place for 8 hours. We were very upset at the inconsistency of the way this was managed. So, I went up to one of the guys working at the register, and after 2 – 3 minutes of him looking at me, I went up to him, and asked him for corporate’s number. He said, «I dont have it.» I said, «You dont have it? Ok, Ill find it.» and began to walk away when we called me back and asked what happened. We explained, and he, I’m guessing realized they would be in the wrong. Another employee who had dreads asked if we would prefer the manager’s number.” I said «Yea, That would work.» As he went to get the card, he said that the manager and the first moron were friends, instantly flaring the thought that the manager would not care what we told him. He gave me the Store Manager’s business card, and we headed outside to clear our heads.
While outside, the gentleman that had asked us what happened came out and asked which tires we were going to change. According to them, the tires that needed the most attention were the front tires, while on the report it showed the back tires needing the urgent attention. We were completely stunned at the fact that we were getting inaccurate information, and playing with our safety. At the end, they showed most attention after they realized that we were contemplating calling corporate. Thankfully we have everyone’s name, and corporate will be reached. If no answer is given, I am taking it to the consumer’s department in the government. We could have been in serious trouble with the faulty report they gave us. This is in addition to the thought that we could have been reached earlier to inform us that there were other repairs needed, or helped out by the moron who knew we were there since 10 AM.
If you want to run your chances at this location, DO NOT TALK TO JAVIER PINEIRO. He does not even know the Make and Model of cars…

I made two appointments and the auto center couldn’t confirm either of them. When I got to the store they stated they don’t have availability although I have 2 printed confirmations. They asked me if I want to reschedule for another day. No I don’t, I can’t just come by every day. How hard is it to get your oil changed? Will not be coming back after today. I also had a coupon and the sales guy & his manager told me I couldn’t use it. After 7 years of getting the regular oil change on my car they said my car now required the most expensive oil change at $ 58! They refused to do an oil change unless I agreed to $ 58 and waited without an appt. Well now I know why sears is going out of business! Who would ever want to come here & deal with this?! I bet if I was a man that knew about cars id be treated differently

I had the worst experience ever with these ppl. They could not diagnose what is wrong with my car. Over phone, they say they can do anything but after towing all the way from Weston, they said they couldn’t help after making me wait for 6 hours!!! Worst place ever
I would probably give 0 stars.

Beware of the MANAGER DANNY and the ASSISTANT MANAGER LOU. They are a total bully on the customers and they want every customers to have a degree in electrical engineering before you talk to them … BEWARE OF THIS PLACE !!! I wonder how SEARS HIRE such people’s as managers …

If I could give this location 0 stars I would! I’ve been coming here nearly 20 years and service has definitely declined to gutter level. Last weekend I took my car for an oil change and my husband took his for an alignment and 2 new tires. 3 hours later we were done. When we got home I didn’t see an alignment report with our paperwork. We called the next day and asked if we could get one. We were told they probably don’t have a copy anymore so I insisted they re-​check the alignment and give us a report for that. Good thing we did! An hour and a half spent there that second day to be told they were doing «some adjustments». Really?! The car was only driven 2 miles since the alignment was done the day before! A week later and were noticing car vibrating if we go above 40mph. Took it back a 3^rd time and come to find out they didn’t balance the older tires they rotated. We were told wait time would be 5 hours so rather than wait all day hubby now has to return tomorrow morning to get that fixed. 4 trips and numerous hours over services that we paid for and expected the 1^st time. Never again Sears! You’ve lost long time customers. Way to go!

They lie to you when your car is going in for service and one particular guy was giving me attitude just because i wanted to know how long it will be to… waited 5 houes for nothing!!! Won’t be going back ever again. Lost a customer.

A few days ago I noticed my car’s brakes didn’t feel or sound right. I took it to Sears yesterday morning, got an estimate and had the work done by night. Sears auto is open 7 days a week — making it possible to get a repair done during my off hours.
Here’s something that NEVER HAPPENS. The work/​labor came in under the estimate. Wow! All the work that I had done is warrantied, so Sears stands behind the repair.
Nate helped me. He was professional and relaxed. He was honest about a hiccup (they got the wrong brake pads initially) and kept me aware of the repair status while I was there. He seemed unflappable as he fielded questions from his peers and customers.
My only complaint is the phone system. The phone rings until someone in the auto area picks it up. And there’s no guarantee that that person is who you want. Yesterday the same person picked up the phone when I called, only to put me on hold forever as Nate was paged. It’s annoying and I didn’t feel the love from Sears. It is a big enough issue for me to think twice about going to a shop where I struggle to communicate with someone about my car. But, once I’m there or speaking with my person, it’s usually a good experience.
I hope Santa is especially good to Nate and the Sears repair guys this year — they earned their spots on the Nice list.

Came on a Sunday for a simple tire repair. I got on line but left 5 minutes after I got there. There were 5 people in line and it appeared as though there was only one guy helping people. But he was nowhere to be found while I stood in line. Everyone in line said that they had been waiting a while. There’s no way that I would’ve gotten helped in a normal amount of time. Looked like an hour wait at least.
I went to Tire Kingdom and I was served immediately, out of there in just one hour. Avoid Sears at all costs!!!

Been here for about two hours for just an oil change and a new battery install. They told me i was the next car when i got here. There is not really many customers here not sure why that takes that long. The gentleman that helped was friendly but he should have told me it would take this long.

Horrible service. Whoever the workforce manager is for this location should be removed. Only one person working on a busy Saturday and he is moving with the urgency of some who knows he has 8 hours to kill. One lady already left from the appointment line. Guess Sears is revenue is based on convenience users and not satisfied repeat users.

I had a nail in my tire. They left without calling me. I was stuck at the mall. At least the store manager was helpful. They got a cab to send me home. They claim to have called me 3 times… I never got a call or text. 24 hour latter, I am still waiting.

Waste of time… supervision non existent. They stood there talking to themselves looked at me a couple times. Then finally after 3 – 4 mins of bs’ing with each other someone said «can I help you?» Ya you can pretend to give a crap… from laughing with a Co worker to «man, I gotta work now…» prices are great but what a hassle.

Came here because of the stellar service I’ve received at Cutler Bay & Doral. After an experience I had in the past at Coral Gables, I should’ve known that not ever Sears Auto is the pinnacle of customer service. I left work an hour early in order to service my car. From the moment I arrived at 5:50pm, I was encouraged to leave and make an appointment for another day. The associate asked me (in shock that I still wanted to service my car tonight)
It’s unreal that I stood in line for over 30 minutes waiting to speak to an associate while they took phone call after phone call. I don’t think it’s a fair practice to keep customers waiting that take the time to come down here in person because some people are too busy to make an effort to come down here. I finally gave the keys to the associate at 6:23pm. I’m so annoyed by this experience already.
I waited for the results of the suspension test until 6:54pm. They close at 7:00pm. They came back with a huge list of things that I probably don’t need. Nothing was done to my car.
I wish I wouldn’t have wasted any of my time here. I will never do business with this location. Ever again.

I am not a fan of this auto center. Says they open at 8am, no one showed up to open until 8:15. I went back to get my car at 11:30, there was 1 man working and 6 people waiting. I was on my lunch with a co-​worker and I didn’t want her to wait, or me be later from lunch since I was late getting to work already so I had to leave. I came back at 5:00p again phone ringing off the hook, and a line of 5 people. At least there were 2 men working this time. I get to my car and side note the reason I’m there is because the 3 yr warranty die hard battery died that they have me 9 months ago. So again, I get to my car and it’s beeping. They left my car clicked over… seriously, you couldn’t even make sure the car was turned off properly before leaving it!!! I felt bad for the guys working. Never again.

Poor service and no real supervision. After 1.5 hours waiting to get a tire replaced I left.

Time, price and service are a big thing for me and Sears excelled at this! I am very happy I decided to go here.

DO NOT GO TO THIS PLACE! Can you say «FRAUD»? Two hours for them to do a tired rotation and a battery check. They did the rotation wrong and never checked the battery. Still, I was told that it was bad and needed to be replaced. Then, I was given a long list of things that needed to be done to my car that were made up.

I waited for about 20 minutes in the service area waiting line. After that time and only one person having been helped both of the customer service reps disappeared. This was at 3:15 on a Tuesday. This place will not be getting my business!

I didn’t have massive work done on my car, just a simple oil change.
I came in right before 10 AM. There were two people in front of me and there was only one service rep at the tables helping the customers. That being said, I was in line for about 10 – 15 minutes. Another service rep came out to help me after waiting for a while. My service rep initially billed me for a synthetic mixed blend oil change, which runs around $ 37. I asked for the pure synthetic and he said that there was a synthetic oil currently on sale which he directed me to. I really appreciated that! I paid about $ 45 for the pure synthetic oil change.
I came back after an hour as they requested and was excited that my car was outside and ready to go. But again, there was a long line (this time about 4 people ahead of me) with three service reps on the floor. Those three service reps move as slow as turtles. I’m pretty patient but these dudes were really testing it.
After what seemed like an eternity, I got into my car and saw the sticker on my window that said when I should change my oil next. I brought my car in at 30k miles and the sticker said that I need to bring it in at 33k miles. Which is false because pure synthetic oil lasts 5k miles. So either the mechanics screwed up somewhere or Sears is trying to jip me. Not a biggie, but at the same time it’s not cool.