Alterations by Ruth & Dry Cleaning

This place is the WORST dry cleaning service! Stay FAR FAR AWAY. I took 2 dresses to altered for a wedding and not only did they overcharge me — they got into a verbal argument with me when I questioned the price. They do not believe in customer service especially the two women who work there. They will roll their eyes at you and tell you that you were wrong. It was almost scary the way they speak to their customers. The dresses came back stained as well so that just made it even better. The ladies will also try to keep you from speaking to the owner, I have tried. For your own safety and stress — stay away. They have a very bad rep in the community of Plantation.

Recently took 4 prices to be altered and they were pinned while I was there. On one piece the pleats were nowhere near where the pins were placed. They were to be under the breast but ended up on the hips. When I went back, they offered no refund and said I had to come back and the same girl would fix it. Are you serious? The same person who messed up all 4 pieces would fix it? No way. Asked for the owner and the manager said leave your name and he would call you back, when he is better from his throat surgery, in 2 months. I do not recommend and would find somebody else. A total waste of $ 46.00 of my money. I would give zero stars, but you need to give one to post.

The worst place ever! DONT GO THERE! Don’t waste your time because these people is not a serious business. I was supposed to pick up some pants for alteration on Saturday then that lazy lady called me to ask me if by Monday was ok. I said yes since if it was the first time I pick up in the morning. She was supposed to be there by 9 and she never got on time. She was not there and my pants were untouched!

THE WORST
I took 2 shirts, 1 was done the other one they did not even touched it and told me it was done. Of course they took my $ 50 for both. Everyone is rude after they have your money, there is no hello, thank you. As long as they ripped you off, they are happy. Very unproffesional, no customer service skills. Take your clothes somewhere else or just your own sewing machine like I did. I dont think there is a worst place than this.
YOU GUYS ARE HORRIBLE. YOUR BUSINESS SUCKS

I have been using Alterations by Ruth & Dry Cleaning for several years for both my dry cleaning and alteration needs with no problems. Apparently they have had a change in ownership, both the quality of workmanship and customer service has declined tremendously. I just had a very expensive Tahari blouse ruined by this dry cleaner. They just put the blouse in a dry cleaning bag and delivered it to me without a word about ruining the blouse. I went to wear it for a special occasion and only then did I find out that it was damaged. I returned the blouse to Ruth’s and was told that the manager Nelson would get back to me on Friday. No phone call was ever received from this establishment. I drove back on Monday to find out what was happening with my blouse. I was told they were not responsible for the damage that was done to my garment and to take it back to where I bought it. If this was a manufacturing defect, it would have occurred during previous dry cleaning. I indicated to the manager that no one ever acknowledged that the blouse was ruined, no one ever followed up with my complaint with a courtesy phone call, no apology was ever offered. I have also determined that the owner was on premise when I initially returned the blouse to Ruth’s, but never came out from the back to discuss it with me. I have spent thousands of dollars with this dry cleaner over the past several years, I certainly expect to be treated with respect and courtesy for my many years of loyal patronage of this establishment. I am very disappointed at the complete lack of customer service and lack of professionalism that this business now shows.
DO NOT USE THEM

THIS IS WORST DRY CLEANER I HAVE EVER HAD THE MISFORTUNE TO COME ACROSS. They damaged a brand new shirt of mine and could not fix it and would not pay for it. If you care about your clothes, I urge you not to do business with this establishment.

This is a BAD dry cleaners. They ruined my shirt and pants! The owner was a jerk and we had to call the police. I brought in a very expensive shirt, and when I went to pick it up, it was a baby shirt (he shrunk the shirt). My black pants were also damaged with white spots. I have told everyone NOT BRING THEIR CLOTHES TO ALTERATIONS BY RUTH & DRY CLEANING. We knew Ruth when she owned it, and the new owner is AWFUL.

My dress was ruined by the alteration department and I received no compensation. A dress that was supposed to be for professional meetings became a grocery shopping shmata.

This place is the best! They do a really good job with my dry cleaning and alteration. Very good at doing the original hem on my expensive jeans. 5 stars from me.

I had alterations done there. Though the alterations looked nice, they altered the wrong part of my pant. I was very upset at this fact, especially since I have to wear the pant for an interview the next day. :-(I don’t recommend them at all. I will be returning to them to get a refund or get my alterations redone.