Wildcat Movers

This was my first time hiring movers and it has been the best experience. Everyone has been very professional and extremely helpful, I will definitely recommend everyone needing movers to hire Wildcat!

Wildcat movers helped us off-​loading a 26-​foot Uhaul truck. They did it all in 2 hours, placing everything exactly where i wanted it and took extra care with all of my items. I highly recommend them!

This marks the 4^th time an immediate family member or I have used wildcat movers. Every time they’ve been prompt, polite, and get things done quickly without damaging anything. Hopefully I don’t have to move for a long time after this, but I wholeheartedly recommend wildcat movers to anyone.

This was our first time using a moving service. They were on time and worked quickly. Great customer service — they called 5 minutes before arriving. Highly recommended.

I have used this company twice, and I have to say they are by far the best movers I have had the pleasure of working with. I would definitely recommend them. Easy. Fast. Affordable. Friendly. And great customer service. A++

As you can tell from my earlier review, I gave them a lot of slack considering I never got anything I was promised up until that point (which I mentioned in my earlier review for this same move): no day-​before phone call, no call the day of on their way, they showed up 30 minutes after expected arrival time, then unapologetically responded to them being late by telling me «there’s a one-​hour arrival window» which was never mentioned to me beforehand. I called many times before the move date to get these confirmations but never received a reply phone call. Ultimately, despite not being present to oversee at least half of what they did, the movers seemed to try to take good care of my belongings and they mentioned that I’d get a discount if I wrote a Unilocal review on the spot, so I gave them the benefit of the doubt and gave them four stars. I was just happy that the process was over, or so I thought.
Unfortunately dealing with damage claims with Wildcat Movers (via the owner Zane) is a very frustrating and unfair experience.
I went into this move in pretty good sprits considering the good reviews here on Unilocal.However, one review in particular gave me pause, specifically the one by Michelle H. on 10/​27/​2015. She specifically mentioned that she had damage done to her mattress, took lots of pictures and videos, and ultimately the owner told her it was the movers’ words against hers. This is exactly what happened to me.
They moved a $ 4,500 bed of mine (including a $ 1,500 box spring) wherein the box spring got a corner damaged. I took pictures immediately (the move ended Saturday afternoon) and called as soon as I noticed (an hour or so after I wrote my earlier review). I called and was promised replies but never received a single one. Finally, I got David the scheduling coordinator on the phone on Mon who took my details and told me the owner would be out of town for 2 weeks but would get back to me before that because he had his laptop with him. That two weeks passed and then some. I finally had to call again this past Monday (almost 2.5 weeks after my move) and got the owner directly who said he’d give me a call back that same day. The day came and went with no call despite me following up and having him paged multiple times by coworkers. I again had to rely on David to reach out to the owner to finally get a response, and the owner finally called me unapologetically. I sent detailed pictures of the damage and stressed the cost of the bed in addition to there being no damage before the move began; to give you an idea of how careful I am in general, I take move-​in and move-​out walk-​through videos of all my apartments and carry umbrella insurance just in case. The owner went on saying how he didn’t understand how «an item that light» could be dropped and damaged, that he talked to his two movers Kenneth and Drew who he referred to as his «best movers», and they said they didn’t do anything wrong. Ultimately, the owner told me that I don’t have sufficient proof that Wildcat caused my damage and that he wouldn’t cover anything. When I asked «isn’t that what insurance is for» regarding covering disputes of this type, he said he doesn’t file claims on stuff that «isn’t their fault»; I guess I have to be a professional lawyer to get a payout from these guys despite me being very understanding and thorough every step of the way.
Do NOT use Wildcat Movers. If they damage your things, they will not honor their $ 1.80/pound insurance policy or any other moving insurance policy. I repeat: do not use this company.

Excellent, excellent, excellent! Alton and Drew were awesome. They called 10 minutes before scheduled to let me know they were on their way. They were fast, friendly and very efficient. I will definitely use them again for my next move and I highly recommend them for anyone looking for professional movers.

Unilocal let me down with this one. Everything seemed kosher initially — I put in an online appointment request and they followed up with me the next day. The guy I spoke with was very thorough and quoted me a fair price. Then the day of the move rolled around. Granted, the weather was rainy, so the fact that they were late wasn’t surprising. What did surprise me is that I had to call THEM (twice) to make sure they were still coming. I finally got a call back an hour after the initial start time — and they were still 25 minutes out.
I was also surprised that they didn’t take any precautions to deal with the weather (it had been raining for days at that point) and the possible consequences that could arise, like mud. My roommate noticed they were tracking mud all throughout his house and had to bring it to their attention. They did put down a blanket (which they obviously had with them the whole time, they just chose not to use it) and later, when we got to my place, they tracked mud onto my new carpet.
Moving is a pain no matter what, but Wildcat unfortunately made it even more of one. I will at least say that they successfully got all my stuff from one place to another, but next time, I’ll go with a moving company with more professionalism.

I am beyond impressed with Wildcat Movers!
I had never used a moving service before, so I didn’t know exactly what to expect. But the owner Zane and employees Kenneth and Drew made sure I had a perfect experience. The guys showed up right on time with a courtesy call 15 minutes before to let me know they were on their way. They were friendly and efficient, working hard and getting my entire apartment moved in under two hours.
My move was a breeze because I hired Wildcat Movers. If you need quick, easy, and affordable help when moving, look no further. Not only will these guys get the job done, they’ll exceed your expectations with smiles on their faces. Highly recommend!

Movers were fast and courteous. I had scheduled other movers, but they ended up changing the times on us at the last minute. On short notice of about 3 days or so, Wildcat movers were able schedule our move at the time we needed. Additionally, the service is very transparent about the costs upfront, which I greatly appreciated.

They were fast and efficient. Friendly guys who made the move process easy. Will highly recommend them.

They we so great, they arrived on time and had everything done in 2 hours. This was my second time using them and once again we were amazed. They were organized, efficient, and just a joy to work with!

Wildcat moved my 3bd/​2bth home in December 2015. The movers arrived about 30 minutes late, but I don’t consider that a big delay. They were nice guys, and when we arrived in the new home, they were up front about any issues that happened during unpacking and moving in. Unfortunately. I wish they hadn’t caused those issues to begin with, for example by wrapping my expensive dining table in a blanket when placing it on the truck (they didn’t, and a corner chipped off). It never occurred to me until then that they hadn’t wrapped 90% of my items when placing them on the truck… lesson learned.
I also thought they were on the expensive side… when my fiancée moved in we used a different moving company, and they were quite a bit cheaper while still wrapping all items inside the truck in blankets.
Their estimated duration was spot on but I will not be using them again. I cannot recommend anyone else doing so either. Wrapping big wooden furniture in blankets before placing it on the metal floor of a truck seems like a given. I am not sure how they earned 5 star reviews, but I guess I learned my lesson there too. Go with the company that worked for you in the past, instead of thinking the grass is greener on the other side.

This is the second time I have used Wildcat movers for an apartment move. They are very fast, professional, friendly and on time. I would recommend them and use them again if ever needed.

We were a little hesitant to hire movers after our experience with the company that moved us from California to Texas. It was a terrible experience, but we needed the assistance with our large items since we had a tri-​level townhouse.
Wildcat Movers exceeded our very high expectations. They made the scheduling process and breeze even when we changed our moving date to a week earlier they were very accommodating.
Upon arrival at our townhouse. The gentlemen moving us were polite, professional, and even made a little small talk. They did a great job of efficiently loading all of our boxes and easily carried out our very heavy washer and dryer down two flights of stairs.
Then when they arrived at our new home they quickly assessed where our labeled boxes should go and wasted no time, as they knew we were paying per hour. They even took the time to double check that they had reassembled everything they had previously taken apart.
We are very satisfied with the professionalism and care the guys took with all of our belongings. We would recommend Wildcat to anyone planning a move big or small.

I’ve used Wildcat Movers twice and will continue to use them — especially after having bad experiences with other moving businesses. They are quick, efficient, and super friendly. They certainly don’t milk their time with you in order to get another hour of pay from you. They hit the ground running and don’t stop moving until everything is where you want it. Highly recommend!

So, I needed to come back to change my review to go over the disastrous moving day that I only thought happened to the nasty reviewers on Unilocal ! Well, last week my boyfriend scheduled a move for us and got the 1 – 3 pm time slot. 3:50 rolls around without a call or an update– so I ask him to call and find out what is going on. The manager Kenneth says that they will be about an hour later than expected. So we wait another hour … I won’t bore you with the details but they didn’t arrive until 9pm that night. That being said, my storage room closed at 10 pm and that is where the majority of the stuff was. I would have started there if we didn’t need to drop stuff off there from the first place.
Kenneth kept offering me a Tuesday time slot because they were all booked until then… The thing is, I booked 1 – 3 pm on Saturday and kinda expected that to work out. I understand that some crazy stuff happened that prevented them from being on time (service elevator broke, 4 guys went to help and it was a 3 min walk according to our movers) but, it’s not my job to fix it. As you know, scheduling time off during a weekday isn’t so simple especially when you know… You already booked the time. I was super bummed that this even occurred because I ranted and raved about how this company moved me the first time… They were fantastic! It was such a shame it went this way and the communication was horrible. To have to constantly call a company when it should be the opposite was disheartening to say the least and demonstrated that the «it’s not our problem» attitude from management was ok. (Disclaimer: that is my perception, Kenneth could have actually cared. It just didn’t feel like it)
I even waited a whole week to update my review because I wanted to take a moment and chill. I am disappointed overall because the perception I had was that it was ok to screw us over… (According to one of the movers we weren’t even on the schedule today… Uh. What? Don’t get me going on that!) as long as everyone who booked after us wasn’t screwed over. I most likely won’t be using this company again– not knocking the movers because they worked hard to get us moved in.
I’m not a person who asks a company how they are going to make it right– but, there wasn’t even an offer to maybe comp an hour since… I don’t know you were a total of 6 hours late? I wouldn’t want it now because it would be insincere– I just hope that no one else experiences this type of situation because it genuinely sucks and is insanely stressful. If you do decide to use this company, be flexible on the day (have the whole week available apparently) and book them as the first time slot and not in the afternoon.
I don’t really care to have a response from the owner seeing as how he was aware of situation and didn’t reach out anyways– at this point it would be moot. I hate being harsh in my reviews and this is probably the lowest review I’ve ever given, but I’m still annoyed by the whole situation. I just wish it would have gone differently.
**Update 11/​20/​15**
A week after our move and a day or so after I updated my review– I have received a compliment from Kenneth explaining his side of the situation and also that my comments may have been out of line regarding his attitude, you can read below:
Thank you for you very detailed review. We appreciate every customer who gives us feedback on how to make our service better that being said this is the assistant manager Kenneth. I apologize for all the inconvenience on your move day but I tried my hardest to get a crew there to get you moved on time but for you to badger me and say I didn’t care is a little uncalled for. I was doing my best to work with you and the moves I was already attending to. I care deeply about all of our customers I was willing to come out myself and get things started but we were short staffed. I understand you had a set date with us but a lot of things can happen in the moving business that can hinder our performance. I was offering a discount with the new date but that wasn’t an option do to your schedule so we sent 4 guys over for the price of 2 which saved you an additional 109 per hour. But once again we are very sorry for the inconvenience and we highly appreciate your business Thank you
I pride myself on giving honest reviews about service & my perception, I couldn’t make up a false review if I tried. Zach also reached out to my boyfriend a week after our move to reiterate what Kenneth said, and as you can see, he even replied to this review. The movers were excellent– they did a great job and had some hustle– I think I said that in my review and Brett even shared that on the phone. Moving sucks, it’s not fun and it’s even more stressful when you have no communication about delays. THANK you for the two additional workers who moved us in quickly– I APPRECIATE that. I think I’ve complimented the movers numerous times & their hard work.

I recently used this company for a short move. The movers were great and did a good job moving my furniture. I have nothing but good things to say about them as far as the move goes, but the President/​owner of the company, Zane Ponsetti, that’s a different story…
My 3 year old king mattress was damaged in the move. When the movers were moving it up the stairs it, «buckled,» and damaged the foam edge. Even the movers stated that King mattresses buckle a lot when they are being moved. I emailed the company to file a claim, sent photos etc. I explained how my mattresses had never been moved except when the mattress company delivered them brand new. See Zane’s response below. Apparently, this man takes his mover’s word over any customer’s word, because we all know they are going to fess up to being negligent! Very classless and horrible customer service!
Please take a look at his last response… apparently king mattresses require bending, which according to many articles I have read, can damage a mattress. So if you indeed want your mattress damaged, contact Wildcat Movers.
— — — - Forwarded message — — — -
From: Zane Ponsetti
Date: Tue, Oct 20, 2015 at 10:00 AM
Subject: Re: Mattress
Michele
My apologies for the slow response on this matter. I have been our of town for 2 weeks.
I have spoken with the movers, and they do not remember mishandling the mattress that would have caused damage due to their negligence. If the mattress would have been damaged by anyone that handled it then we would not have been the procuring cause of the damage. I would not be able to pay out a damage claim unless they were specifically negligent.
Zane Ponsetti

Top notch service and would highly recommend them to anyone that’s looking to hire movers! We had a very bad experience using movers before and they went above and beyond to make sure our stuff was taken care of.
A++ in my book and will use them again if we ever move in town! From loading and unloading they were fast and efficient and set everything up as we wanted! Thanks for your fast and friendly service!
Our movers where: Kenneth, Alton, and Alturo and you should ask for them by name!

There were some logistical issues in the beginning, but once they finally came, they were very professional and quick. Everything was fairly straightforward — I just told them what they should move, and they did just that.