The UPS Store

I use this location 3 – 4 times per month for copying documents as their prices are much lower than their competition. I also use them periodically to ship items through their UPS affiliation and through USPS. I’ve always found them to be extremely helpful and friendly and the store always looks immaculate. I wish every business was as well run and organized.

Oh my goodness they were rude! I will never go back to this location and I will tell everyone I know not to go to this location. They charged me $ 5 because a site I purchased something from has a deal with UPS that you can use their stores as a delivery point since it requires a signature. I was not supposed to get charged for that but since I couldn’t say for sure it was «Access service» or something else, they charged me $ 5. Worse than that though they were totally rude about it. I called them back to ask them a question and I informed them at that time that I had contacted the company that the package was sent from and they told me they weren’t supposed to be charged. I wasn’t asking for a refund from them or anything because the wonderful customer service at the company I bought the item from had already taken care of that. He didn’t respond to that, pretty much cut me off and said «Is there anything else I can actually help you with today? in a very snarky tone. Unbelievable! I understand that working at a shipping place over the holidays is stressful, but there was no call for that kind of rudeness. That’s just poor customer service. I won’t be back.

Great service and low prices. I walked in and they helped me right away. Many thanks.

Wow! Fantastic customer service at this place! I stopped by around 3PM a few weeks ago so UPS could mail my AT&T equipment back. I walked in, was greeted by a nice woman who asked me what she could help me with. I let her know I needed to send back some AT&T junk and she winced. She let me know their system had gone down (not sure if it was UPS’ or AT&T’) and she had been having trouble with pulling account information up all day. She said she would try, but no avail. I told her to have a nice day & enjoy her holiday & left. I put the bag of junk back in my car and hopped in. Disappointed I wouldn’t be able to send the equipment back to AT&T and would have to try again another day.
Lesson learned here: be nice to people. Not even 60 seconds later did this nice woman come out to my car and flag me down to tell me she thought the system had just come back up. I came back inside and she was able to send off all my AT&T equipment. Woohoo! Thanks UPS, you saved my day.
I can’t help but think, if I was a jerk to this lady (not that I usually am a jerk, but I still couldn’t help but think it), she wouldn’t had come outside to flag me down to tell me the system went back up. Right on!

Too bad I didn’t check out the reviews before the simple task of shipping something UPS. In future I will use FedEx or drive further away for UPS. My problem was the woman. I went in today to ship a box. I was not greeted, but the woman was helping someone else when I arrived. There was a single tape dispenser on the counter, which I used to tape my UPS label on the box. The first words the woman said to me was «YOUR GONNA HAVE TO PAY FOR THAT!» Nice greeting. How about something like «Maim, that is available for sale, but not for general use». Clearly she didn’t need to be so rude about it. It’s ridiculous to expect someone to know that a single dispenser on the counter at shipping point is not available for the customers to use. So they have my 3.50 and I have tape, but I won’t be back!