Starbucks

This location is a complete fiasco. Horrible customer service. I used to come daily but now hit panera bread down the street or drive to another one. Drinks are always wrong. Manager just dicks around with employees. Needs a complete overhaul.

Unfortunately they can never seem to make a drink correctly to save their lives! I’m a huge fan of Starbucks so I know how a proper drink is supposed to look/​taste. This crew needs some serious training. Very inconsistent and more times than not my drink isn’t made properly. Drive thru is slow. Too bad it’s the closest location to my house but I now drive to the location at Park near Midway because they never disappoint on quality drinks quick and friendly service. Manager here should go there to see how a good Starbucks location is run and take their employees for some drink making lessons there too! I won’t be back here after many many many disappointing coffees.

This location gets my order right 80% of the time so not bad. but why was i missing coffee this morning… i know that it’s mostly milk… therefore i get a tall with a double shot of espresso but come on. fill the cup up more please!!! I spend way too much at Starbucks for my drink to look like it got shortaged. i have had other bad cases at this starbucks (like order a birthday cake pop getting a chocolate one instead.. Which i hate chocolate) but who has time to take something back? Overall not bad. but the 20% kills me and makes me want to stop going to any starbucks at all!

Kudos to being the nearest Starbucks with a drive thru, but unfortunately the customer service here is quite disappointing. I hate to give a Starbucks a not so good review and I’m pretty easy to please, but I pride myself in being honest about my experiences. Anyway, I’ve been here a few times; my drinks are always made very well, but I never get the customer service that I’m accustomed to getting at most other Starbucks. I’ve been a LONG time customer of Starbucks, so I’ve been to ALOT of Starbucks all over the country. Besides getting what I think is the best coffee around, I always look forward to that warm friendly customer service that I’ve grown to expect whenever I stop by Starbucks.
At this location, I’ve had a range of barista «attitudes» from being nonchalant to just inpatient/​rude (i.e. repeatedly cutting me off while I’m trying to place my order). I’ve also had an issue with trying to use a coupon that didn’t end well, but easily could have had the barista had better customer service and problem solving skills. So, I might swing by this location on the seldom occasion that I HAVE to use a drive thru, but until then, I’ll be avoiding this location.

Always a fan of Starbucks and happy with the service everywhere I go. But feel quite disappointed with this location for few times since I start working close to this one.
1/​I order the berry very refreshers I ask for half sweet, they give me 3 extra pump of classic syrup and charge me for .50 cent, which more sweet than I want
2/​I order the sandwich, they don’t even wrap it with any kind of paper, the meat and the bread are separate when I get to eat it
3/​not feeling welcome to the store whenever I come
I may have to drive further to different one

I would think that this place (both the management and employees) would be more self-​aware on the speed of their service) based on the poor showing in previous Unilocal reviews. This is not a new issue. I walked in and was the second person in line with 4 – 5 people working.
I was actually surprised there was not more sensitivity for ‘making things happen’ — as they were busy, but not sure it was on things that would move the line.
I’ll try them next week and let’s see how it goes.

I’m a Starbucks fan, just not this one. Although it’s great to get work done due to the space, the employees seem rude. They YELL the names out extremely loud in a rude manner. I will say the ladies working seem a lot more pleasant than the men. I wish a manager would speak to the guy with the glasses and long hair and tell him to be a little more polite with his tone. He brings a negative vibe. It’s a simple change.

One of the better locations of you want to meet, study, or work. Larger space with plenty of parking space. Good staff. Other than that, the usual Starbucks.
Location has a drive thru.

I frequent this starbucks often (at least four times per week in the morning before work) since there’s a drive through. Most of the time the employees are nice, and the coffee is standard starbucks fair. Three times this week, I’ve had issues though (which is irregular in my experience, though after reading other reviews, I guess I’ve gotten lucky). On two separate occasions, I’ve heard employees bad mouthing customers while waiting at the drive through window. Not just «that person is rude» but derogatory statements and name calling (and not quietly). Both occasions, someone has had to close the window (since they left it open) so I wouldn’t hear the client-​bashing. Additionally, I ordered a chocolate croissant and figured out once I arrived at work that I had been given something entirely different. I also had an experience at the drive through where I ordered, had the order repeated to me through a fit of giggles, and as I was driving off, someone forgot to turn their headset off and made a derogatory statement about my order being «ridiculous» and me being something along those lines of high maintenance with explicit language. I ordered a venti PSL. No crazy add ons.
While I understand that people can be difficult (they are in my profession frequently), yelling loudly to where other people can hear is uncalled for and makes the establishment look unprofessional. If you need to vent (understandable) do it somewhere and sometime when clients won’t overhear. As I said before, this week is the first time I’ve had issues here. I don’t know if these are new staff members, but the issues need to be corrected.
The reason for the three stars, is that I’ve had good experiences here before with long term employees, and this morning they were all very nice and accommodating. Hopefully they stick with that, and don’t keep on with the negative.

Service is terrible. What is up with Starbucks lately? Rude service and poor attention to detail.

Another screwed up drink from their drive through.
SOOOOO frustrating. And disappointing.
On top of that, they are always out of the food I want to order. Come on!!! Get your stock up! I regularly have to ask for 2 even 3 things before they have something I might still feel like eating.
Sigh.
I wish they still had the location inside the grocery store across the street. Even without the drive-​thru, they were worth it!

Fiasco of a Starbucks. I have never had an issue with any Starbucks location worldwide but the teenagers running that store can’t seem to get a grilled cheese right… I was having to pull apart the bread and cheese from the paper bag because the smart person who made it wasn’t competent enough to slide it right through the bag and instead it flipped inside and all the cheese got stuck to the paper and hence the cheese its melted that’s what it happened. Um no… Even a 6 yr old can make a grilled cheese and not make such a mess! On top of that when they give me the grilled cheese they give me a bunch of napkins and say «sorry it’s pretty messy» yeah no shi*! It’s messy the cheese its dripping off the bag and I’m ordering this drive through! Also thanks for getting my order wrong … And for being out of what I had originally paid…

The people behind the counter are not trained very well. Instead of fixing my order the young boy behind the counter blamed me for him running up my drink wrong. I will not be returning to this starbucks until they get better training behind the counter. Ive never had a 19 year old be so rude to me in my life.

Was swinging by before going in to work and thought I would pick up a quick drink. No, they were too busy making free sample drinks than one I bought and took forever. Ended up being late for work in the process. Oh and they gave me the wrong drink.

Sad. Disappointed.
Poor training for behind the counter staff.
Unable to quickly or properly resolve a very simple product issue.
Ordered
2 specialty coffees
1 sandwich (heated)
1 classic oatmeal
1 salted caramel tart.
Issues with:
Sandwich
Forgotten oatmeal
Frapachino — made wrong
Had to remake
Tart hard and unable to cut even with supplied plastic knife. — broke
Multiple trips back to counter.
Counter person had to be directed by my wife after too much time not knowing what to do.
Finally got apology and total refund for visit.
Would have far preferred having the products we wanted done right.
Will contact d manager for this store and advise.
Revised: was giving 3 stars but:
No cards for any manager to be found.
Mens restroom had feces on toilette and floor needed attention. Urine on the floor.
Lounge chairs in main area were needing to be cleaned of wrappers and brown syrup like substance on two chairs.

I like this Starbucks because they make your drink fast and you get good customer service. The coffee here is really good and I could have it everyday.

Oh Starbucks, how I love thee. That is usually, until this particular store became my local spot.
The good: I’ve almost always had very friendly and fairly fast service at the drive thru.
The bad: More often than not drinks come out just above luke warm. I’ve never been an «extra hot» kinda gal but I have now been forced into ordering that way. Steam that milk a little longer friends.
Weird tasting drinks: from just not tasting right to once tasting like soap!
Inside service: totally complacent and sloppy. Leaving a container of half and half out is not only a health code violation but just lazy and gross.
Get it together partners. Seriously.

I have been debating with myself if I should write this review for months. Starbucks is a chain. The food and drinks are pretty much the same anywhere you go. This is why I am giving them two stars.
This location missed out on the other three stars for their terrible customer service and attitudes of the baristas.
This location was the closest drive through to my old home before I moved and I came here at least three times a week for almost a year.
Most of the time my order was fine, but I have had too many issues. They would get my order wrong, over charge me, not tell me they were out of a flavor or topping till after I paid, and all these issues happened countless times. Then if I pointed something out most the baristas would make me feel so bad about it.
Then when it came to the people themselves, most of them were grumpy in the morning, drinking and eating behind the bar, and trash talking. I really don’t want you putting you hands in your mouth then serving me food and drinks. Isn’t there a food handlers license or something that tells them not to do this? Overall it was pretty horrible.
I love Starbucks. If this location wasn’t the closest to my home I would never have come here.

I go to this Starbucks quite often. Has always been ok, typical Starbucks, and I like their coffee.
Yesterday, however, the store was warmer than usual, not comfortable temp-​wise for sitting and enjoying a chat. Usually cooler inside.
Also, felt like I was crazy as I ordered a new Fizzio and was excited as they have a root beer flavor. First remake was cuz didn’t make with light ice as requested. Second remake was becuz has so little fix/​carbonation (Fizzio is supposed to be like a specialty soda). Third remake was because Fizzio still flat. Ordered something else this time. Deal was, though, wen I asked for manager and spoke to young man and said I had two friends taste Fizzio and def flat, he responded by saying they have been having issues with carbonation machine… getting it to work properly and carbonating at proper level. Really? You couldn’t have said something earlier and saved me trouble? I went an hour without a decent drink.
Fourth drink I just got an iced coffee. Won’t get Fizzio again. And next time I’m going to ask for a future free drink for my wasted time and their complacent attitude.
Seriously? This is how they, esp a manager, tries to keep repeat business?

Yes, another Starbucks review from me.
Please note that all of my visits here have been during the evening or on the weekend and not during the crucial morning rush.
This one is located in the Preston Shepard Place shopping area. Needless to say there are lots of shops nearby (Nordstrom Rack, Last Call, Golfsmith, Office Depot, etc). Like any parking lot, navigate with care. This also means there is ample parking available at this Starbucks.
This location is quite spacious and the way things are arranged makes optimal use of the space. Additionally, there are decent number of ‘comfy leather chairs’ which is always nice. The baristas here are great! They are very friendly and do a great job of processing the line. And most importantly, my drink has always been on point. And for those who prefer a Starbucks with a drive-​thru, you’re in luck. This location has a drive-​thru. I cannot comment on the drive-​thru service as I’ve never used it.
When I’m in the area and in need of a Starbucks fix, this is my location of choice.